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Can't remove Antivirus 2008


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Hi,

I read your instructions for posting logs. I've got all the software, but this stupid virus has locked up the interent and I can't use the PandaActive Scan on the infected computer. I did run a Hijack This log (below). Is there any way around running the Panda Scan? Can my computer be saved? (sorry for the melodrama but i've got files I really need on it and I can't access any of my drives, my start menu or the task manager!)

Any help is sooooo appreciated.

Cheers,

Trish

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 21:45: VIRUS ALERT!, on 30/06/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\blueyonder\PCguard\fws.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Common Files\Command Software\dvpapi.exe

C:\WINDOWS\system32\gearsec.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\System32\tcpsvcs.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\wdfmgr.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE

C:\Program Files\blueyonder\PCguard advisor\PCguardadvisor.exe

C:\Program Files\blueyonder\PCguard\Rps.exe

C:\Program Files\Winamp\winampa.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Boots F2CD\Picture Suite\InsDetect.exe

C:\Program Files\NETGEAR\MA101 USB Adapter Configuration Utility\WlanMonitor.exe

C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe

C:\Program Files\blueyonder IST\bin\mpbtn.exe

C:\Program Files\iPod\bin\iPodService.exe

F:\HiJackThis\HijackThis.exe

C:\WINDOWS\System32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/e ... efault.htm

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dogpile.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~2\MEGAUP~1.DLL

O3 - Toolbar: gxvpsafm - {285E615E-7EB8-41A8-BEA6-7914B92FF497} - C:\WINDOWS\gxvpsafm.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [storageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [WildFlics] C:\WINDOWS\WildFlics.exe -n

O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220"

O4 - HKLM\..\Run: [PCguardadvisor.exe] "C:\Program Files\blueyonder\PCguard advisor\PCguardadvisor.exe"

O4 - HKLM\..\Run: [PCguard] "C:\Program Files\blueyonder\PCguard\Rps.exe"

O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [spyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe

O4 - HKLM\..\Run: [b0ddb7bf] rundll32.exe "C:\WINDOWS\system32\xnryjkvg.dll",b

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1

O4 - HKCU\..\Run: [boots Insert Detect] C:\Program Files\Boots F2CD\Picture Suite\InsDetect.exe

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [DeltaDep] (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [DeltaDep] (User 'Default user')

O4 - Global Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe

O4 - Global Startup: MA101 Configuration Utility .lnk = C:\Program Files\NETGEAR\MA101 USB Adapter Configuration Utility\WlanMonitor.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: Smart Wizard Wireless Settings.lnk = ?

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll

O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll

O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocach ... 0.0.15.cab

O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex ... 0-3-17.cab

O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe/ac ... acking.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/1962faa63ac ... xIE601.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

O16 - DPF: {AF2E62B6-F9E1-4D4F-A10A-9DC8E6DCBCC0} (VideoEgg ActiveX Loader) - http://update.videoegg.com/Install/Wind ... lisher.exe

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe

O23 - Service: gearsec - GEAR Software - C:\WINDOWS\system32\gearsec.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: PCguard Firewall (RP_FWS) - Radialpoint Inc. - C:\Program Files\blueyonder\PCguard\fws.exe

O24 - Desktop Component 0: Privacy Protection - file:///C:\WINDOWS\privacy_danger\index.htm

--

End of file - 9194 bytes

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Hi Trish and welcome to Malwarebytes. As the instructions say, begin with the removal scan first then post those logs and the HJT log.

Hi Jean,

Unfortunately the system is completely locked. I can't install spybot nor MBAM. The only thing that it will let me run is HJT. I've tried installing from Disk, Stick, dirct from the net...everything i can think of. I can't get into the task manager to shut down the process either. I fixed what HJT came up with from the previous scan and this is all that is left after re-running it:

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe (file missing)

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe (file missing)

O23 - Service: Intel NCS NetService (NetSvc) - Intel

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You fixed things? Not a good plan Trish. Very likely you have done serious system damage. Nothing you deleted is malware. What made you think you should delete them?

I fixed what HJT came up with from the previous scan and this is all that is left after re-running it:

What previous scan? HJT does not automatically identify malware, it allows us to see locations know to be where malware installs to. Never should you randomly delete entries.

O24 - Desktop Component 0: Privacy Protection - file:///C:\WINDOWS\privacy_danger\index.htm <====== That is a bad entry. At this point, I am reluctant to continue since I have no idea what you have actually done. System Restore may be an option for you. Try and restore to a point before you became infected.

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Since this topic has had no reply for over 5 days it will be closed to prevent other from posting into it. Should you decide to resume with your assistance PM any staff member and we will be happy to reopen the topic.

Note: the fixes in this topic are for this system only. Applying them to your system can cause severe damage and result in utter system failure. If you need help start your own topic and someone will be happy to assist you.

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