Update Problem

[rletter]

I get the following error: MBAM_ERROR_UPDATING(12150, 0. WinHttpQueryHeaders).

I have done a clean reinstall by removing the Malware program -restarting computer and then re-installing the program but get the same error.

Thanks for the help

[gtyhfy]

Hello rletter,

Please follow the instructions below, choosing the instructions appropriate to your version of Windows:

1. A Clean Installation of MBAM

For Windows XP:

1. Click on Start and select Control Panel
   
2. Open Add/Remove Programs
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

For Windows Vista and Windows 7:

1. Click on the Start button and select Control Panel
   
2. Click on Programs and Features
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

Note:

• You will need to reactivate the program using the license you were sent via email if using the Pro version
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  

2. Exclusion of MBAM files to your antivirus and firewall

Please exclude the following files:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products.

Please post back if you have further questions.

If the method above cannot solve the problem, please tell:

1. the operating system (Win XP/ Vista/ 7 32/64 bit) and the antivirus/ internet security/ firewall/ other security products you used on the system,
   
2. do you use proxy to reach the internet, and
   
3. are there any symptoms you suspected there is malware/ virus on the system.
   

Thank You