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my laptop has the been messing up for the passed couple weeks. i tried scanning it with malwarebyes and i have infected files,5 of them so far in the first hour of scanning. well after an hour it freezes and wont scan no more and ive tried re installing it and it still doesnt change it at all.

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Hello nikki, :D

If you suspect you got virus/ malware on the system, please follow the instructions below -

As we don't work on Malware removal or diagnostics in the general forums, please follow the directions below.

  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
    One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new post, make sure under options, you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient as the experts can get a bit busy.
    Please try not to reply your topic within the first 48 hours, as the expert helpers will try to find the topics which has a 0 post count first. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again.
    If your post has not been replied over 5 days, you may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Thank You :)

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Hello nikki, :D

If you suspect you got virus/ malware on the system, please follow the instructions below -

As we don't work on Malware removal or diagnostics in the general forums, please follow the directions below.

  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
    One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new post, make sure under options, you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient as the experts can get a bit busy.
    Please try not to reply your topic within the first 48 hours, as the expert helpers will try to find the topics which has a 0 post count first. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again.
    If your post has not been replied over 5 days, you may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Thank You :D

it doesnt find the files that are infected on the quick scan...

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Nikki,

The quick scan is designed to catch active malware. Typically the only thing that the full scan finds that the quick scan doesn't is traces of already-dead/removed infections and/or items in the system restore (showed as system_volume in scan results) area of your computer, which can no longer harm you computer unless you use an infected restore point.

The quick scan should be all that you need to remove active malware from your system, the full scan is not needed for this.

That being said, if you believe you are infected, please do follow gtyhfy's directions above.

Also, please use the "ADD REPLY" button located at the bottom of the page when replying.

Thank you :D

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