NBA is looking for Corporate Licensing, anyone?

[Syun NBA]

My company is looking for Corporate licensing for Malwarebytes for 1500 Users. I've tried by email and by malwarebytes website with no results.

Please PM me if your Malwarebytes or if you are an US Authorized dealer only.

You can also send quotes directly to my email address: SYUN@NBA.COM

Thanks,

Steve

[AdvancedSetup]

Hello Steve,

Please send me a private message with your full business contact information and I'll have someone assist you.

Thank you.

[Adam T]

I'm sorry to say this but I think the delay in responding to your corporate customers, even though this is a new venture (for corporate licensing), is inexcusable. I've filled the form out on the website three times, and emailed the team directly, and yet am still waiting for a response weeks after any form of contact.

I have today sent a PM to AdvancedSetup and would like an immediate response. I HIGHLY rate your product and have money available NOW to spend on this - but unless you guys actually get back to me with a reply by the end of this week, I'm likely to go elsewhere!! I shouldn't have to resort to PMing one of the forum staff - where are the sales team???

Please look at the corporate processes and get your resellers involved. I realise there are "legal" implications but these, surely, should have been addressed BEFORE you started advertising the corporate licenses?

Sort it out guys. I want to give you my money, but can't...

[Adam T]

eeek sorry just realised I hijacked this thread. Thanks for the reply to the PM though.

[DarkSnakeKobra]

I have today sent a PM to AdvancedSetup and would like an immediate response. I HIGHLY rate your product and have money available NOW to spend on this - but unless you guys actually get back to me with a reply by the end of this week, I'm likely to go elsewhere!! I shouldn't have to resort to PMing one of the forum staff - where are the sales team???

Hi Adam T,

AdvancedSetup isn't just a forum staff, he works for Malwarebytes. Please be patient, as they dozens of corporate sales filed a day. They are overflowing with them and may take several days or weeks.

[Adam T]

Hi Adam T,

AdvancedSetup isn't just a forum staff, he works for Malwarebytes. Please be patient, as they dozens of corporate sales filed a day. They are overflowing with them and may take several days or weeks.

I appreciate that Buttons - That's why I PM'd him as I know he's kindly helped others in the past.

I further appreciate that the demand for the product far outstripped the anticipated levels - however this is down to a lack of market research by MalwareBytes. It's an embarrasing oversight by the company IMHO. This is the best thing out there at what it does. So the demand IS going to be huge. Any Network Professional worth their salt is going to want this in their network ASAP.

Believe me - I'm not dissing the product or them in the least, I absolutely love the product - I just find it incredibly frustrating and concerning when despite REPEATED attempted to get some information I end up having to escalate and complain publicly before I get a response. My recommendation would be to have something highly visible on the website making it clear that the company has been inundated with enquiries. I'd also go so far as to send an automated reply to people sending in enquiries just so we (the customers) know that the query has been lodged. I sent an initial request the very day that corporate licensing was added - so we're talking months since my initial enquiry. I've followed that up twice by the form and once via email, and haven't heard a thing. That's not on, it's bad customer service and bad management.

Come on guys. You're now wanting selling to corporations. The last thing corporations have time for is chasing potential suppliers up for quotes - we'll just go elsewhere! Follow your sales leads!

(Especially if we're talking 1,500 seats, that's a HUGE income stream for you guys!!!)

I, like I imagine many other network managers - have a budget waiting. We're eager to throw our money at you. I want to be a reseller and sell this to businesses - but the information simply isn't coming from the Sales Team!

I'm sure that a response will now be forthcoming quickly, and I'm grateful for that. However, I'd bet a pound to a penny that potential customers are already starting to go elsewhere. Existing contracts with their current suppliers will be coming up for renewal - and you're missing out on a massive revenue stream by not capitalising on this!

I have lots of ideas - if someone from the team wants to discuss this outside an open forum I'd be willing to assist if at all possible.

Thanks,

Ad

[RubbeR DuckY]

Adam,

The truth is we get hundreds of requests each day and many of them are in the thousands of seats range. We recently hired additional staff to handle these incoming inquiries along with ones that were sent weeks ago. It will take time to catch up. This is not bad management, but simply the inability to see the future. We did not know that one day there would be 10 inquiries, and the next day 100. It is also difficult hiring the right staff that is customer oriented and willing to go the extra mile. If you do not hear from anyone this week, do not hesitate to private message me directly.