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Malware Bytes Freezes


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I installed free version latest version to check it ou before making the the decision to purchase

I start the program click on quick scan and the program quits it just sits there according to task manager the program is not responding

The following is what I get from W& Maintenance area

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: AppHangB1

Application Name: explorer.exe

Application Version: 6.1.7600.16404

Application Timestamp: 4a765771

Hang Signature: ad28

Hang Type: 0

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional Hang Signature 1: ad28974a46dff136785705d10301433c

Additional Hang Signature 2: f36d

Additional Hang Signature 3: f36d5bfefe1125c8c17d2537f7cf5f84

Additional Hang Signature 4: ad28

Additional Hang Signature 5: ad28974a46dff136785705d10301433c

Additional Hang Signature 6: f36d

Additional Hang Signature 7: f36d5bfefe1125c8c17d2537f7cf5f84

Why is this happening

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  • Root Admin

Hello , and welcome to Malwarebytes.org

It's possible your Anti-Virus is stopping it or Malware that does not want it to run. If you think you may be infected please follow the advice below.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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What part was confusing I cannot follow those instructions, as it is quick scan that does not work the minute I start it the program quits responding, I have used othe rprograms to check my computer and it is not infected.

My AV is microsoft essentials, MBAM used to scan at one time in the past no longer

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