Super Sarge Posted May 26, 2010 ID:256981 Share Posted May 26, 2010 I installed free version latest version to check it ou before making the the decision to purchaseI start the program click on quick scan and the program quits it just sits there according to task manager the program is not respondingThe following is what I get from W& Maintenance areaDescriptionA problem caused this program to stop interacting with Windows.Faulting Application Path: C:\Windows\explorer.exeProblem signatureProblem Event Name: AppHangB1Application Name: explorer.exeApplication Version: 6.1.7600.16404Application Timestamp: 4a765771Hang Signature: ad28Hang Type: 0OS Version: 6.1.7600.2.0.0.256.48Locale ID: 1033Additional Hang Signature 1: ad28974a46dff136785705d10301433cAdditional Hang Signature 2: f36dAdditional Hang Signature 3: f36d5bfefe1125c8c17d2537f7cf5f84Additional Hang Signature 4: ad28Additional Hang Signature 5: ad28974a46dff136785705d10301433cAdditional Hang Signature 6: f36dAdditional Hang Signature 7: f36d5bfefe1125c8c17d2537f7cf5f84Why is this happening Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 26, 2010 Root Admin ID:257003 Share Posted May 26, 2010 Hello , and welcome to Malwarebytes.orgIt's possible your Anti-Virus is stopping it or Malware that does not want it to run. If you think you may be infected please follow the advice below.Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Link to post Share on other sites More sharing options...
Super Sarge Posted May 27, 2010 Author ID:257042 Share Posted May 27, 2010 What part was confusing I cannot follow those instructions, as it is quick scan that does not work the minute I start it the program quits responding, I have used othe rprograms to check my computer and it is not infected.My AV is microsoft essentials, MBAM used to scan at one time in the past no longer Link to post Share on other sites More sharing options...
mountaintree16 Posted May 27, 2010 ID:257044 Share Posted May 27, 2010 Just do as much or as little as you can. The malware is most likely preventing Mbam from working & scanning properly. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 27, 2010 Root Admin ID:257056 Share Posted May 27, 2010 Please read that entire post linked to. Print it out if needed to read it as there are many other instructions there to assist you.If MBAM won't run then please run the other requested tools in the middle of the post.DeFoggerGMERDDSThank you. Link to post Share on other sites More sharing options...
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