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cannot delete trojan.agent, hacktool.patcher, and worm.autorun


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ok so i posted a topic about a virus issue here

but the thing is i scanned for it this morning and it was still there like i figured it would but then later on today this weird thing popped up

error.jpg

so i scanned again and then all of a sudden there's nothing. the virus's that usually show up in the very beginning were gone

so here's the log for the first scan

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2

Internet Explorer 7.0.6002.18005

5/24/2010 10:11:31 AM

mbam-log-2010-05-24 (10-11-31).txt

Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 313129

Time elapsed: 2 hour(s), 5 minute(s), 58 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 4

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 9

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4\krnln.fnr (Trojan.Agent) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\HtmlView.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\dp1.fne (Worm.Autorun) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\eAPI.fne (Worm.Autorun) -> No action taken.

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4 (Worm.Autorun) -> No action taken.

Files Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4\krnln.fnr (Trojan.Agent) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\HtmlView.fne (HackTool.Patcher) -> No action taken.

C:\!KillBox\E_N4\internet.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\internet.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\VirtualStore\Windows\System32\185D35\HtmlView.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\VirtualStore\Windows\System32\185D35\internet.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\VirtualStore\Windows\System32\185D35\krnln.fnr (Trojan.Agent) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\dp1.fne (Worm.Autorun) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\eAPI.fne (Worm.Autorun) -> No action taken.

and here's the log for the 2nd scan after the weird pop up

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2

Internet Explorer 7.0.6002.18005

5/24/2010 4:45:27 PM

mbam-log-2010-05-24 (16-45-27).txt

Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 313923

Time elapsed: 1 hour(s), 57 minute(s), 7 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4 (Worm.Autorun) -> Quarantined and deleted successfully.

Files Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4\dp1.fne (Worm.Autorun) -> Quarantined and deleted successfully.

C:\Users\Meghan\AppData\Local\Temp\E_N4\eAPI.fne (Worm.Autorun) -> Quarantined and deleted successfully.

C:\Users\Meghan\AppData\Local\Temp\E_N4\HtmlView.fne (Worm.Autorun) -> Quarantined and deleted successfully.

C:\Users\Meghan\AppData\Local\Temp\E_N4\krnln.fnr (Worm.Autorun) -> Quarantined and deleted successfully.

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uh so yea more weird stuff happened. i posted this in the general thread but was told to post it here so yea.

i scanned my comp this morning and yea virus still there but then later today this weird thing popped up,

error.jpg

so i rescanned it after and then there's nothing. the virus' that usually showed up in the beginning were gone.

so here's the log for the first scan:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2

Internet Explorer 7.0.6002.18005

5/24/2010 10:11:31 AM

mbam-log-2010-05-24 (10-11-31).txt

Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 313129

Time elapsed: 2 hour(s), 5 minute(s), 58 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 4

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 9

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4\krnln.fnr (Trojan.Agent) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\HtmlView.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\dp1.fne (Worm.Autorun) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\eAPI.fne (Worm.Autorun) -> No action taken.

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4 (Worm.Autorun) -> No action taken.

Files Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4\krnln.fnr (Trojan.Agent) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\HtmlView.fne (HackTool.Patcher) -> No action taken.

C:\!KillBox\E_N4\internet.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\internet.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\VirtualStore\Windows\System32\185D35\HtmlView.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\VirtualStore\Windows\System32\185D35\internet.fne (HackTool.Patcher) -> No action taken.

C:\Users\Meghan\AppData\Local\VirtualStore\Windows\System32\185D35\krnln.fnr (Trojan.Agent) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\dp1.fne (Worm.Autorun) -> No action taken.

C:\Users\Meghan\AppData\Local\Temp\E_N4\eAPI.fne (Worm.Autorun) -> No action taken.

and here's the log for the 2nd scan after the pop up:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2

Internet Explorer 7.0.6002.18005

5/24/2010 4:45:27 PM

mbam-log-2010-05-24 (16-45-27).txt

Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 313923

Time elapsed: 1 hour(s), 57 minute(s), 7 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4 (Worm.Autorun) -> Quarantined and deleted successfully.

Files Infected:

C:\Users\Meghan\AppData\Local\Temp\E_N4\dp1.fne (Worm.Autorun) -> Quarantined and deleted successfully.

C:\Users\Meghan\AppData\Local\Temp\E_N4\eAPI.fne (Worm.Autorun) -> Quarantined and deleted successfully.

C:\Users\Meghan\AppData\Local\Temp\E_N4\HtmlView.fne (Worm.Autorun) -> Quarantined and deleted successfully.

C:\Users\Meghan\AppData\Local\Temp\E_N4\krnln.fnr (Worm.Autorun) -> Quarantined and deleted successfully.

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Hello shadowcross13! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.

Step 1

Your database version is 4052 , but the current is 4141 , so please:

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 2

Download DDS and save it to your desktop from here or here or here.

Double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

In your next reply, please include these log(s) in this sequence:

  1. MalwareBytes' Anti-Malware log
  2. DDS log with Attach.txt

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Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4143

Windows 6.0.6002 Service Pack 2

Internet Explorer 7.0.6002.18005

5/25/2010 3:58:46 PM

mbam-log-2010-05-25 (15-58-46).txt

Scan type: Quick scan

Objects scanned: 127734

Time elapsed: 11 minute(s), 40 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

DDS (Ver_10-03-17.01) - NTFSx86

Run by Meghan at 16:00:18.53 on Tue 05/25/2010

Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_18

Microsoft

Attach_2.zip

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Step 1

Please, uninstall the following applications:

  1. Adobe Acrobat 8 Professional
  2. Adobe Acrobat 8.1.3 Professional
  3. Adobe Reader 9
  4. LimeWire 5.1.1

You can read, how to this in:

Step 2

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Windows\Sun
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Step 3

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.


  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player

Step 4

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

In your next reply, please include these log(s) in this sequence:

  1. JavaRa log
  2. ComboFix log

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im sorry but i cant find adobe acrobat 8 or 8.1.3 when i followed the instructions in the windows vista link. i did find acrobat.com and i did uninstall limewire and adobe reader 9. however i did not continue to the uninstalling java yet because i wasnt sure if i should or not.

uninstall.jpg

do i uninstall acrobat.com or leave it alone?

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Open Notepad and copy and paste the text in the code box below into it:

DirLook::
c:\windows\system32\185D35
c:\windows\system32\99D820

Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.

CFScriptB-4.gif

This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

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Open Notepad and copy and paste the text in the code box below into it:

http://forums.malwarebytes.org/index.php?showtopic=51510

KillAll::

Collect::[8]
c:\windows\system32\185D35\eAPI.fne
c:\windows\system32\185D35\dp1.fne

Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.

CFScriptB-4.gif

This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

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ok here's the log. it found 2 infected objects so i uninstalled my celebrity toolbar so it should be ok right?

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4154

Windows 6.0.6002 Service Pack 2

Internet Explorer 7.0.6002.18005

5/29/2010 11:30:37 AM

mbam-log-2010-05-29 (11-30-37).txt

Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 319169

Time elapsed: 2 hour(s), 7 minute(s), 19 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 2

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Program Files\Celebrity Toolbar\Celebrity_Toolbar.dll (Adware.EcoBar) -> Quarantined and deleted successfully.

C:\Program Files\Celebrity Toolbar\Family_Toolbar.dll (Adware.EcoBar) -> Quarantined and deleted successfully.

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Good! :D

Last steps:

Step 1

* Go to start > run and copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

Step 2

Please manually delete DDS, GMER and JavaRa.

Step 3

Please download and install the latest version of Adobe Reader from:

www.adobe.com

About Java:

www.java.com/en

Step 4

Some malware preventions:

http://miekiemoes.blogspot.com/2008/02/how...nt-malware.html

Safe surfing! :)

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