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Realtime protection freezes computer

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MWB reseller here.

Have a corporate customer whose computer is suddenly freezing when it boots, and it also blue screened at one point.

I analyzed the dump file and it blue screened due to Malwarebytes driver file.

Booted into safe mode, no malware detected by MWB w/ latest definitions.

Disabled MBAM service and booted into normal mode fine.

Already uninstalled using mbam-clean.exe file and reinstalled, re-registered, et cetera. Same problem.

They use Trend Micro WFB 6.0 as their corporate Anti-Virus, and I've long had all the mbam related files and services that I know of excluded from scanning by Trend.

This also is exclusive to just this computer, and not company wide.

Any ideas?

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As this is a corporate customer you should send an email to corporate-support@malwarebytes.org with order number and contact info and they will take care of your issue there.

How long do I wait for a reply?

I emailed suggested email address today at 12:10pm EST.



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