Help - I have malware and can't get rid of it.

[scotchbonnet]

Hi everyone,

After searching the internet for resolutions to the recent malware problems I have been having, I came across this forum. I hope you can help me to resolve this issue which seems to have seriously compromised my computer. Thanks in advance for any help and your time to do this is really appreciated!

Avast keeps telling me that I have a virus called svchost.exe and it seems to be in different places. Each time I move it to the chest it comes back. MBAM found nothing, Prevx sometimes find it and cleans it - but it comes back, Panda found nothing. I really don't know what to do.

I followed the instructions posted and hopefully I have done everything correctly. Here are the attached files I have gleaned.

The following is attached: The Zipped DDS files, The GMER log report, The MBAM log

Thanks guys,

Scothcbonnet

Attach.zip

ark_2.txt

MBAM_LOG.txt

[Maniac]

Hello scotchbonnet! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  

Step 1

Please, uninstall the following applications:

1. Adobe Reader 9.2
   

You can read, how to this in:

• Windows XP
  
• Windows Vista
  
• Windows 7
  

Step 2

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  Then look for the following Java folders and if found delete them.
  C:\Program Files\Java
  C:\Program Files\Common Files\Java
  C:\Windows\Sun
  C:\Documents and Settings\All Users\Application Data\Java
  C:\Documents and Settings\All Users\Application Data\Sun\Java
  C:\Documents and Settings\username\Application Data\Java
  C:\Documents and Settings\username\Application Data\Sun\Java
  

Step 3

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

In your next reply, please include these log(s) in this sequence:

1. JavaRa log
   
2. ComboFix log
   

[scotchbonnet]

Hi Maniac,

Thank you for your quick response. Please find the Combo Fix log file attached. Please find below the contents of the JAVA Ra file - I could not successfully attached it:

JavaRa 1.15 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Mon May 24 10:30:07 2010

------------------------------------

Finished reporting.

JavaRa 1.15 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Mon May 24 11:59:13 2010

------------------------------------

Finished reporting.

combofix_log.txt

[Maniac]

How are things now?

[scotchbonnet]

Hi Maniac,

Things seem to be normal now. I've only been back online for about 35 mins so I'll keep monitoring it.

Thank you very very much for your help with this.

Hopefully I am clean now. Can you say which malware and infections did the logs show that I had?

Thank you again!

[Maniac]

Your problem was this:

http://www.kernelmode.info/forum/viewtopic.php?f=16&t=19

[scotchbonnet]

Thank you!

[Maniac]

Please monitor your PC to three days and let me know how are things.