virus or not? disabled.security center and more

[notmydayjob]

one home laptop has started acting oddly for some days...

boot starts normally but computer gets very very slow after user logs in; many hours to respond to single mouse click.

so, as a precaution network connections have been disabled. this post from different computer.

norton antivirus seems to be not working.

restart in safe mode seems ok.

while in safe mode, copied user files and more stuff to usb storage drive.

firewalls off and can not enable.

in safe mode, malwarebytes (virus def file is several months old, but that's what was on the machine) finds disabled.securitycenter. and fixed.

but norton internet security still not working (says it will not run in safe mode).

restart in normal mode and can enable windows firewall from 'control panel-security center'. security center says virus protection is enabled but norton internet security will not launch.

hijackthis v 2.0.2, previously installed on machine. but i haven't run it yet.

so, what to do? i would prefer not to connect that computer to internet. is there a way to safely transfer files to/from with a usb drive? and what do i do about the usb drive i connected to the computer to save user files and stuff? infected or not?

[Maniac]

Hello notmydayjob! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  

Please follow these instructions:

http://forums.malwarebytes.org/index.php?showtopic=9573

[notmydayjob]

can i do this in 'safe mode'? the slow behavior i mentioned just prevents me from working in normal mode. (and is there a way to transfer files safely without connecting the problem computer to the internet?)

[Maniac]

For this purpose, you need to use Safe Mode with Networking.

http://www.microsoft.com/resources/documen...t_failsafe.mspx

[notmydayjob]

here is my malwarebytes log. seems ok. i ran defogger and got the 'finished' message but it did not ask me to reboot. is that because i'm in 'safe mode'. so, should i reboot and continue with the instructions which now say to run DDS?

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4140

Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 8.0.6001.18702

5/24/2010 8:14:24 PM

mbam-log-2010-05-24 (20-14-24).txt

Scan type: Quick scan

Objects scanned: 158709

Time elapsed: 10 minute(s), 21 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[Maniac]

Yes, please. I want to see DDS log with Attach.txt and GMER.

[notmydayjob]

ok, here is the dds log info and the others are attached

DDS (Ver_10-03-17.01) - NTFSx86 NETWORK

Run by sandy at 20:16:13.28 on Tue 05/25/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.799 [GMT -4:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

FW: Norton Internet Security 2006 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\system32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe

C:\Documents and Settings\sandy\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q306&bd=pavilion&pf=laptop

uInternet Connection Wizard,ShellNext = hxxp://www.symantec.com/techsupp

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: EWPBrowseObject Class: {68f9551e-0411-48e4-9aaf-4bc42a6a46be} - c:\program files\canon\easy-webprint\EWPBrowseLoader.dll

BHO: CNisExtBho Class: {9ecb9560-04f9-4bbc-943d-298ddf1699e1} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll

BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton internet security\norton antivirus\NavShExt.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll

TB: Norton Internet Security 2006: {0b53eac3-8d69-4b9e-9b19-a37c9a5676a7} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll

TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll

TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [ehTray] c:\windows\ehome\ehtray.exe

mRun: [sunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"

mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [MsmqIntCert] regsvr32 /s mqrt.dll

mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe

mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"

mRun: [<NO NAME>]

mRun: [iSUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe

mRun: [RecGuard] c:\windows\sminst\RecGuard.exe

mRun: [OpwareSE2] "c:\program files\scansoft\omnipagese2.0\OpwareSE2.exe"

mRun: [symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"

mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"

mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [sSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot

mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [PSDiagnosticM] "c:\program files\linksys wireless-g print server\PSDiagnosticM.exe"

mRun: [scanSoft OmniPage SE 4.0-reminder] "c:\program files\scansoft\omnipagese4.0\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\scansoft\omnipagese4.0\ereg\ereg.ini"

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRunOnce: [Malwarebytes' Anti-Malware (registration)] regsvr32.exe /s "c:\program files\malwarebytes' anti-malware\mbamext.dll"

mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

mRunOnce: [innoSetupRegFile.0000000001] "c:\windows\is-NMKU6.exe" /REG

StartupFolder: c:\docume~1\sandy\startm~1\programs\startup\vongot~1.lnk - c:\program files\vongo\Tray.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe

IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html

IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html

IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html

IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000

IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm

IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html

IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL

DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.1.0/GarminAxControl.CAB

DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\sandy\applic~1\mozilla\firefox\profiles\73aiep8f.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/

FF - plugin: c:\documents and settings\sandy\application data\mozilla\firefox\profiles\73aiep8f.default\extensions\{195a3098-0bd5-4e90-ae22-ba1c540afd1e}\plugins\npGarmin.dll

---- FIREFOX POLICIES ----

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R3 lknuhst;Linksys Network USB Host Controller;c:\windows\system32\drivers\lknuhst.sys [2008-3-9 11136]

R3 LKNUHUB;Linksys Network USB Root Hub;c:\windows\system32\drivers\lknuhub.sys [2009-8-25 37248]

R3 scnuhst20;SC NUSB Host 20;c:\windows\system32\drivers\scnuhst20.sys [2010-1-24 11264]

R3 SCNUHUB20;SC NUSB Hub 20;c:\windows\system32\drivers\scnuhub20.sys [2010-1-24 30080]

S1 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\Savrtpel.sys [2005-12-20 54968]

S2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2006-1-12 191848]

S2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2006-1-12 202088]

S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2006-1-12 169320]

S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-6 99328]

S2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\NAVAPSVC.EXE [2006-2-5 139888]

S2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2009-8-14 1251720]

S3 LKNUCMP;Linksys Network USB Composite Device;c:\windows\system32\drivers\lknucmp.sys [2009-8-26 11648]

S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100521.002\NAVENG.Sys [2010-5-21 85552]

S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100521.002\NavEx15.Sys [2010-5-21 1347504]

S3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\savrt.sys [2005-12-20 337592]

S3 SAVScan;Symantec AVScan;c:\program files\norton internet security\norton antivirus\SAVScan.exe [2005-12-20 198416]

=============== Created Last 30 ================

2010-05-25 01:21:41 0 ----a-w- c:\documents and settings\sandy\defogger_reenable

2010-05-25 00:00:08 711168 ----a-w- c:\windows\is-NMKU6.exe

2010-05-25 00:00:08 351 ----a-w- c:\windows\is-NMKU6.lst

2010-05-25 00:00:08 10562 ----a-w- c:\windows\is-NMKU6.msg

2010-05-23 23:27:41 664 ----a-w- c:\windows\system32\d3d9caps.dat

2010-05-23 11:22:17 0 d-----w- c:\windows\system32\wbem\Repository

2010-05-15 12:30:25 0 d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}

==================== Find3M ====================

2010-04-29 19:39:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-04-29 19:39:26 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll

2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\dllcache\vbscript.dll

2010-03-04 19:01:09 348160 ----a-w- c:\windows\system32\MSVCR71.DLL

2010-03-04 19:01:09 1060864 ----a-w- c:\windows\system32\MFC71.DLL

2010-02-25 15:54:36 11070976 ------w- c:\windows\system32\dllcache\ieframe.dll

2009-12-05 02:50:16 22 --sha-w- c:\windows\sminst\HPCD.sys

2009-10-14 14:17:24 245760 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat

============= FINISH: 20:16:56.90 ===============

ark.zip

Attach.zip

[Maniac]

Step 1

Please, uninstall the following applications:

1. Adobe Reader 9.2
   

You can read, how to this in:

• Windows XP
  
• Windows Vista
  
• Windows 7
  

Step 2

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  Then look for the following Java folders and if found delete them.
  C:\Program Files\Java
  C:\Program Files\Common Files\Java
  C:\Windows\Sun
  C:\Documents and Settings\All Users\Application Data\Java
  C:\Documents and Settings\All Users\Application Data\Sun\Java
  C:\Documents and Settings\username\Application Data\Java
  C:\Documents and Settings\username\Application Data\Sun\Java
  

Step 3

ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however may need to disable your current installed Anti-Virus, how to do so can be read here.

• Please go here then click on:
  
• Select the option YES, I accept the Terms of Use then click on:
  
• When prompted allow the Add-On/Active X to install.
  
• Now click on Advanced Settings and select the following:
  

• • Remove found threats
    
  • Scan archives
    
  • Scan for potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth Technology
    

[*]Now click on:

[*]The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

[*]When completed the Online Scan will begin automatically.

[*]Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

[*]When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!

[*]Now click on:

[*]Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

[*]Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

In your next reply, please include these log(s) in this sequence:

1. JavaRa log
   
2. ESET Online Scanner log
   
3. a new fresh DDS log only
   

[notmydayjob]

i have been running in 'safe mode' because of very slow system response when i try to run windows normally. (actually, running slow in safe mode now, too; winlogon and lsass are using all cpu).

anyway, in safe mode, 'add/delete programs' tells me in can not delete adobe reader 9.2.

so what to do now

i'm posting from a different computer now...

[Maniac]

Okay, please stop EOS, if already scanning. Adobe Reader will be uninstalled later. Now:

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

[notmydayjob]

sorry, but i have a catch 22 situation.

i downloaded and started combofix. it told me that my norton antivirus was running and that i should disable it.

i presumed that it WAS off because when i tried to access my norton antivirus, my computer told me norton can not run in safe mode. and then i got some error messages from norton. but i can not get access to it to do anything with it.

so combofix is waiting for me to disable antivirus (or run at my own risk).

what now?

can i just hold the on/off button until everything shuts down?

[Maniac]

Try this one:

Open Notepad and copy and paste the text in the code box below into it:

KillAll::

SecCenter::
{E10A9785-9598-4754-B552-92431C1C35F8}
{990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
{7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.

This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

[notmydayjob]

i tried your instructions. things began as your animation showed but then i got an error message that read:

some files could not be created. please close all applications, reboot windows and restart this installation.

i rebooted. (i tried a normal start, but again very slow response to any mouse click, so i restarted again in safe mode)

i then tried your instructions again with the same result.

what to try next? (is there something corrupt here? i mean besides a possible virus?)

[Maniac]

1. Use Safe Mode with Networking

http://www.microsoft.com/resources/documen...t_failsafe.mspx

2. Delete your copy of ComboFix.

3. Download a new fresh one, rename it from ComboFix.exe to Firefox.com and then:

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

[notmydayjob]

i tried your last instructions.

i downloaded it as Firefox.com as you indicated and launched it. (your instructions below this point mentions downloading and renaming as 'combo-fix' etc but i think that was a slight error.

anyway, i still get the message from combofix that norton internet security is running. this was the problem i encountered a few messages ago.

what shall we try next?

[Maniac]

My advice is to uninstall NIS temporarily. Later it's best to upgrade to NIS 2010, which is extremely light, fast ...... very good in every thing. Next, delete your copy of ComboFix, download a new fresh and try again in Normal mode.

[notmydayjob]

still a problem: as before when i tried to uninstall acrobat in 'safe mode' i can not uninstall norton in safe mode. is there another way to do this? i tried to do a normal restart and log in as a different user, but that also just gives me the same very slow system behavior.

[Maniac]

See here:

http://www.symantec.com/norton/support/kb/...0080828154508EN

[notmydayjob]

ok. progress! i've uninstalled norton internet security. (thanks for that link). and i can restart in normal mode. and i was able to uninstall acrobat reader 9.2 (one of the things you wanted me to do early on).

so, what to do now? do you want me to go back to your earlier instructions and uninstall java, etc. or run combofix?

[Maniac]

First: Java

Second: ComboFix

Good work!

[notmydayjob]

ok java gone using javara (log pasted below). also removed java and sun folders manually.

i will now run combofix

(i tried to run the eset online scan you mentioned earlier but the sequence of events was not exactly as you described. i got to the web site, clicked on 'online scan' and answered yes to the active x question. there was a dialog box open but it was blank and i did not see anything about advanced settings. then a dialog box popped up asking if i wanted to download a file. i don't remember the name of the file. it ended in '.cab'. so i cancelled. i can go back to this if you like.

combofix now. here is the log

JavaRa 1.15 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Sun May 30 08:24:03 2010

Found and removed: C:\Program Files\Java\jre1.5.0_06

Found and removed: Software\JavaSoft\Java2D\1.5.0_06

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\JavaPlugin.150_06

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_06\

------------------------------------

Finished reporting.

[notmydayjob]

small problem...

combofix started but i got a message saying that recovery console is not installed. combofix will either not attempt to fix some serious errors or i can go download the console from the internet.

which shall i chose? ALSO, combofix (i presume) has disable the touchpad on the computer, so i have no mouse control. i seem to be able to move around with the arrow keys, but will i need more than this? the computer has a bluetooth mouse but i have to plug the bluetooth receiver into the usb port. will that work at this point? (i do not have a regular wired usb mouse).

[notmydayjob]

mouse control has returned (at least for now).

[Maniac]

Allow ComboFix to download and install the Recovery Console. Otherwise:

http://www.bleepingcomputer.com/combofix/h...manual_recovery

[notmydayjob]

here is the combofix log:

ComboFix 10-05-29.05 - sandy 05/30/2010 10:03:46.1.2 - x86

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.507 [GMT -4:00]

Running from: c:\documents and settings\sandy\Desktop\Combo-Fix.exe

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\program files\Internet Explorer\SET268.tmp

c:\program files\Internet Explorer\SET26D.tmp

c:\program files\Internet Explorer\SET2DA.tmp

c:\program files\Internet Explorer\SET2DB.tmp

c:\windows\system32\_000012_.tmp.dll

c:\windows\system32\_000017_.tmp.dll

c:\windows\system32\_000018_.tmp.dll

c:\windows\system32\_000019_.tmp.dll

c:\windows\system32\_000020_.tmp.dll

c:\windows\system32\_000021_.tmp.dll

D:\Autorun.inf

.

((((((((((((((((((((((((( Files Created from 2010-04-28 to 2010-05-30 )))))))))))))))))))))))))))))))

.

2010-05-23 23:27 . 2010-05-23 23:27 664 ----a-w- c:\windows\system32\d3d9caps.dat

2010-05-23 11:22 . 2010-05-23 11:22 -------- d-----w- c:\windows\system32\wbem\Repository

2010-05-15 12:30 . 2010-05-15 12:31 -------- d-----w- c:\documents and settings\All Users\Application Data\{429CAD59-35B1-4DBC-BB6D-1DB246563521}

2010-05-15 12:20 . 2010-05-23 11:20 -------- d-----w- c:\documents and settings\sandy\Application Data\Apple Computer

2010-05-15 12:16 . 2010-05-15 12:20 -------- d-----w- c:\documents and settings\sandy\Local Settings\Application Data\Apple Computer

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-05-30 01:47 . 2006-08-22 13:17 -------- d-----w- c:\program files\Common Files\Adobe

2010-05-30 01:39 . 2006-05-11 12:27 -------- d-----w- c:\program files\Common Files\Symantec Shared

2010-05-30 01:39 . 2006-05-11 12:27 -------- d-----w- c:\program files\Symantec

2010-05-30 01:39 . 2006-05-11 12:27 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec

2010-05-25 00:01 . 2009-05-25 21:01 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-05-23 11:23 . 2008-03-15 16:36 -------- d-----w- c:\program files\Bonjour

2010-05-23 11:20 . 2008-03-15 16:35 -------- d-----w- c:\program files\Apple Software Update

2010-05-23 11:20 . 2008-03-15 16:36 -------- d-----w- c:\program files\QuickTime

2010-05-23 11:20 . 2008-03-15 16:36 -------- d-----w- c:\program files\iTunes

2010-05-15 12:30 . 2008-03-15 16:37 -------- d-----w- c:\program files\iPod

2010-05-15 12:30 . 2008-03-15 16:35 -------- d-----w- c:\program files\Common Files\Apple

2010-04-29 19:39 . 2009-09-07 12:02 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-04-29 19:39 . 2009-09-07 12:02 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-04-21 10:29 . 2009-08-26 11:43 -------- d-----w- c:\documents and settings\sandy\Application Data\Canon

2010-03-10 06:15 . 2004-08-10 15:00 420352 ----a-w- c:\windows\system32\vbscript.dll

2010-03-04 19:01 . 2003-03-19 13:20 1060864 ----a-w- c:\windows\system32\MFC71.DLL

2010-03-04 19:01 . 2003-02-21 20:42 348160 ----a-w- c:\windows\system32\MSVCR71.DLL

2009-12-05 02:50 . 2009-12-05 02:50 22 --sha-w- c:\windows\SMINST\HPCD.sys

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"ehTray"="c:\windows\ehome\ehtray.exe" [2005-08-06 64512]

"hpWirelessAssistant"="c:\program files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe" [2006-02-15 454656]

"igfxtray"="c:\windows\system32\igfxtray.exe" [2006-03-23 94208]

"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2006-03-23 77824]

"igfxpers"="c:\windows\system32\igfxpers.exe" [2006-03-23 118784]

"MsmqIntCert"="mqrt.dll" [2008-04-14 177152]

"High Definition Audio Property Page Shortcut"="CHDAudPropShortcut.exe" [2006-04-18 61952]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-03-04 761948]

"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2006-04-12 102400]

"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-08-11 249856]

"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-08-11 81920]

"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2006-03-07 131072]

"Cpqset"="c:\program files\HPQ\Default Settings\cpqset.exe" [2006-02-22 40960]

"RecGuard"="c:\windows\SMINST\RecGuard.exe" [2005-10-11 1187840]

"OpwareSE2"="c:\program files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe" [2003-05-08 49152]

"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-09-28 185896]

"OpwareSE4"="c:\program files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe" [2006-10-11 75304]

"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]

"PSDiagnosticM"="c:\program files\Linksys Wireless-G Print Server\PSDiagnosticM.exe" [2009-06-19 505128]

"ScanSoft OmniPage SE 4.0-reminder"="c:\program files\ScanSoft\OmniPageSE4.0\Ereg\Ereg.exe" [2006-09-26 1410600]

c:\windows\system32\config\systemprofile\Start Menu\Programs\Startup\

Vongo Tray.lnk - c:\program files\Vongo\Tray.exe [2006-3-14 73728]

c:\documents and settings\sandy\Start Menu\Programs\Startup\

Vongo Tray.lnk - c:\program files\Vongo\Tray.exe [2006-3-14 73728]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2007-4-1 568176]

HP Photosmart Premier Fast Start.lnk - c:\program files\Hp\Digital Imaging\bin\hpqthb08.exe [2005-9-24 73728]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"c:\\WINDOWS\\system32\\mqsvc.exe"=

"c:\\WINDOWS\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\WINDOWS\\system32\\sessmgr.exe"=

R3 lknuhst;Linksys Network USB Host Controller;c:\windows\system32\drivers\lknuhst.sys [3/9/2008 2:31 PM 11136]

R3 LKNUHUB;Linksys Network USB Root Hub;c:\windows\system32\drivers\lknuhub.sys [8/25/2009 8:40 PM 37248]

R3 scnuhst20;SC NUSB Host 20;c:\windows\system32\drivers\scnuhst20.sys [1/24/2010 11:35 AM 11264]

R3 SCNUHUB20;SC NUSB Hub 20;c:\windows\system32\drivers\scnuhub20.sys [1/24/2010 11:35 AM 30080]

S3 LKNUCMP;Linksys Network USB Composite Device;c:\windows\system32\drivers\lknucmp.sys [8/26/2009 7:42 AM 11648]

.

Contents of the 'Scheduled Tasks' folder

2010-05-15 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2009-10-22 18:57]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.yahoo.com/

uInternet Connection Wizard,ShellNext = hxxp://www.symantec.com/techsupp

IE: &Google Search - c:\program files\Google\GoogleToolbar1.dll/cmsearch.html

IE: &Translate English Word - c:\program files\Google\GoogleToolbar1.dll/cmwordtrans.html

IE: Backward Links - c:\program files\Google\GoogleToolbar1.dll/cmbacklinks.html

IE: Cached Snapshot of Page - c:\program files\Google\GoogleToolbar1.dll/cmcache.html

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

IE: Send to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

IE: Similar Pages - c:\program files\Google\GoogleToolbar1.dll/cmsimilar.html

IE: Translate Page into English - c:\program files\Google\GoogleToolbar1.dll/cmtrans.html

DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.1.0/GarminAxControl.CAB

FF - ProfilePath - c:\documents and settings\sandy\Application Data\Mozilla\Firefox\Profiles\73aiep8f.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/

FF - plugin: c:\documents and settings\sandy\Application Data\Mozilla\Firefox\Profiles\73aiep8f.default\extensions\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}\plugins\npGarmin.dll

.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-05-30 10:10

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Cpqset = c:\program files\HPQ\Default Settings\cpqset.exe?????? ???@???????????????@? ????Z??????(?@???????@

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(924)

c:\windows\system32\igfxdev.dll

.

Completion time: 2010-05-30 10:11:44

ComboFix-quarantined-files.txt 2010-05-30 14:11

Pre-Run: 68,125,495,296 bytes free

Post-Run: 70,844,264,448 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

- - End Of File - - C1EC0BF27FC072DF017A46056FE8CA51