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Multiple Trojans/viruses - Please help


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Hi,

I have got a mega virus/Trojan/malware problem on a laptop given to me by a friend.

My first problem is that it has 4 user accounts running on Vista Home Basic SP1. Whatever I do, it does not allow me to install SP2.

One of those is an Admin account which is what I am using to remove these Trojans etc.

To begin with, I tired to download MBAM, but the internet is not working.

So I used a different system to download it and then install it using the USB stick. But it wouldn

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Hi newboy -

Please follow these directions and submit the item to the experts area -

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You - :)

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