Virus that infects safe mode

[pcbosis]

Hello, I have been doing virus removal for quite a while and have not come up with this one. I went to a friends dell latitude d505 laptop running windows xp and it had a virus that would not allow me to even exit out of the virus. I did not remember the name of it but it was one that required the user to send in their credit card info to get the serial number to allow it to be removed. I tried to get into the task manager but it would not allow me to get into it. I then rebooted into safe mode and the only thing that came up in safe mode was the virus again, so I could not even get it to allow me to install malwaarbytes or anything. Has anyone had this virus before and could I boot from a cd and be able to install malwarebytes and run it???

Thanks

[myrti]

Hello and welcome to malwarebytes,

Please try running rkill and if that succeeds please try downloading and installing Malwarebytes after that again:

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1

Link 2

Link 3

Link 4

• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  
• If nothing happens or if the tool does not run, please let me know in your next reply
  

Malwarebytes is most effective in normal mode and hence it is not ideal to run it from a live cd.

regards myrti

[AdvancedSetup]

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