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Mcafee full scan stops - hangs on the same file


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First run this full CheckDisk scan - Cut and paste this code into the Run box - It will restart your computer and run a full 5 stage check -

Make sure all other programs are closed first - This takes about 30 mins , so let it run and it will check and repair most items -

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

Then run sfc /scannow by using the same method as above - If you have your install CD/DVD place that in and run it while this is running -

If there is no improvement then please post back -

Thank You - :)

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First run this full CheckDisk scan - Cut and paste this code into the Run box - It will restart your computer and run a full 5 stage check -

Make sure all other programs are closed first - This takes about 30 mins , so let it run and it will check and repair most items -

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

Then run sfc /scannow by using the same method as above - If you have your install CD/DVD place that in and run it while this is running -

If there is no improvement then please post back -

Thank You - :)

no luck chkdsk ran. the sfc /scannow said it could not repair all files . I try do a system restore to an earlier checkpoint and tied 5 diff points. Each fails

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Then there may be a possiblility that the computer may still have some sort of infection, since you found 4 to begin with......

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you :)

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