Final steps Multiple.rogue

[Bee Kay]

I have a user with Antispyware Soft, and I wanted to simply know if this malware is so special that it may damage other apps besides Adobe Reader and Java installs?

Meaning: Should I start with a post now to get help, or spend quality time and assume MBAM will terminate all uglies and post later if needed?

Yes, this is my first post out here.

Bee.

[Maniac]

Hello Bee Kay! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install any software or hardware, while work on.
  

I have a user with Antispyware Soft, and I wanted to simply know if this malware is so special that it may damage other apps besides Adobe Reader and Java installs?

Antispyware Soft not damaged Adobe Reader and Java, and take advantage of their vulnerabilities to infect systems.

Meaning: Should I start with a post now to get help, or spend quality time and assume MBAM will terminate all uglies and post later if needed?

No need to wait.

Now:

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
     
  2. Attach.txt
     

  [*]Save both reports to your desktop. Post them back to your topic.

[Bee Kay]

Items Attached

Attach.txt

DDS.txt

[Maniac]

Step 1:

Please uninstall the following application:

Adobe Acrobat 8 Professional

After finish our work, please download the latest version from:

http://www.adobe.com

Step 2:

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  Then look for the following Java folders and if found delete them.
  C:\Program Files\Java
  C:\Program Files\Common Files\Java
  C:\Windows\Sun
  C:\Documents and Settings\All Users\Application Data\Java
  C:\Documents and Settings\All Users\Application Data\Sun\Java
  C:\Documents and Settings\username\Application Data\Java
  C:\Documents and Settings\username\Application Data\Sun\Java
  

Step 3:

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply with a new hijackthis log.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

In your next reply, please include these log(s) in this sequence:

1. JavaRa log
   
2. MalwareBytes' Anti-Malware log
   
3. a new fresh DDS log only
   

[Bee Kay]

>> In your next reply, please include these log(s) in this sequence:

1. JavaRa log
   
2. MalwareBytes' Anti-Malware log
   
3. a new fresh DDS log only
   

OK - MBAM found nothing, probably because I ran a FULL scan on the system over the weekend, and allowed it to eradicate with extreme prejudice.

Note: This system has the full CS3 Suite, of which Acrobat is a subcomponent. Did I need to nuke the whole install? (Hope not. I only removed Acrobat.)

I also uploaded the Attach.txt file, in case it was needed.

Am I clean once more? Do I need to tweak any Registry settings?

mbam_log_2010_04_27__15_13_37_.txt

DDS.txt

Attach.txt

[Bee Kay]

>> In your next reply, please include these log(s) in this sequence:

1. JavaRa log
   
2. MalwareBytes' Anti-Malware log
   
3. a new fresh DDS log only
   

Reposting, as the JavaRA log didn't upload because it ended with .log.

sent other files also.

JavaRa.txt

mbam_log_2010_04_27__15_13_37_.txt

DDS.txt

[Maniac]

Your database version of MBAM is 3930 , but the current is 4044 , so please update it:

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s) in this sequence:

1. MalwareBytes' Anti-Malware log
   
2. a new fresh DDS log only
   

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

[Bee Kay]

Let me know if it's better to wipe and start over, or if it's best to eradicate problems...?

logs and DDS file in zip file.

Thanks!

Bee Kay

beekay.zip

[Maniac]

Hello Bee Kay! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install any software or hardware, while work on.
  

Step 1:

Please, uninstall the following applications:

1. Adobe Acrobat 8 Standard
   
2. Adobe Acrobat 8.1.3 Standard
   
3. Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
   

You can read, how to this in:

• Windows XP
  
• Windows Vista
  
• Windows 7
  

Step 2:

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  Then look for the following Java folders and if found delete them.
  C:\Program Files\Java
  C:\Program Files\Common Files\Java
  C:\Windows\Sun
  C:\Documents and Settings\All Users\Application Data\Java
  C:\Documents and Settings\All Users\Application Data\Sun\Java
  C:\Documents and Settings\username\Application Data\Java
  C:\Documents and Settings\username\Application Data\Sun\Java
  

Step 3:

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

In your next reply, please include these log(s) in this sequence:

1. JavaRa log
   
2. ComboFix log
   

[Bee Kay]

thanks! Will work on it today.

[Maniac]

What's new?

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

[Bee Kay]

OK - I am back on task - Finally! Thanks for sticking with me on this.

We left off with removing all Java and Acrobat tools, as well as running combo-fix.

Please let me know what's next.

Thanks!

combo_fix.txt

JavaRa.txt

[Maniac]

Please, use ADDREPLY , NOT ADD NEW TOPIC !

You have some leftovers from ZoneAlarm, so please clean it with this tool:

http://forum.thewindowsclub.com/windows-se...html#post142123

Let me know how are things now.

[Bee Kay]

PS - I would have used ADDREPLY on previous topics, but the topics I created had been closed, so I could not do so.

I have "run" the cpes_clean.exe, but it did not even bring up a pop-up, so it was unclear if it did anything.

The system is functional as far as I can tell, and nothing has come up on any virus scans with Symantec.

I am definitely not thrilled with the results of Symantec, given this fiasco.

I have several systems which are regularly accessing "high risk" locations - what would you suggest for anti-malware?

[Maniac]

Open Notepad and copy and paste the text in the code box below into it:

KillAll::

Driver::
vsdatant

Registry::
[-HKEY_LOCAL_MACHINE\System\ControlSet001\Services\vsdatant]

Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.

This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.