update error code

[SherrieS]

Getting the code below when I try to update, I've been sent here

DDS.txt

DDS (Ver_10-03-17.01) - NTFSx86

Run by Sherrie at 4:01:19.09 on Sat 05/15/2010

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_07

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3454.2725 [GMT -4:00]

AV: CA Anti-Virus *On-access scanning disabled* (Updated) {17CFD1EA-56CF-40B5-A06B-BD3A27397C93}

AV: avast! antivirus 4.8.1368 [VPS 100514-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

FW: CA Personal Firewall *enabled* {14CB4B80-8E52-45EA-905E-67C1267B4160}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

svchost.exe

svchost.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe

C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe

C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe

C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe

svchost.exe

C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe

C:\Documents and Settings\All Users.WINDOWS\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE

C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe

C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\USBStorage\USBDetector.exe

C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\system32\AsusUSBSwitch\AsUsbSw.exe

C:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe

C:\Program Files\HP\HP UT\bin\hppusg.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe

C:\PROGRA~1\Webshots\Webshots.scr

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

C:\Program Files\McAfee Security Scan\1.0.150\McUICnt.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Documents and Settings\Sherrie.COCKER-PALACE\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/

uSearch Page = hxxp://www.google.com

uSearch Bar = hxxp://www.google.com/ie

uDefault_Search_URL = hxxp://www.google.com/ie

uInternet Settings,ProxyOverride = *.local

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll

BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll

BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll

BHO: OToolbarHelper Class: {ead3a971-6a23-4246-8691-c9244e858967} - c:\program files\paypal\paypal plug-in\PayPalHelper.dll

TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll

TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll

TB: PayPal Plug-In: {dc0f2f93-27fa-4f84-acaa-9416f90b9511} - c:\program files\paypal\paypal plug-in\OToolbar.dll

EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll

EB: MasterCook Bar: {c92041c1-6d22-4069-ba0e-66246aa752b0} - c:\windows\system32\shdocvw.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [spybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe

mRun: [cctray] "c:\program files\ca\ca internet security suite\cctray\cctray.exe"

mRun: [CAVRID] "c:\program files\ca\ca internet security suite\ca anti-virus\CAVRID.exe"

mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe

mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /install

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [uSBDetector] c:\usbstorage\USBDetector.exe

mRun: [RTHDCPL] RTHDCPL.EXE

mRun: [Asus USB Switch] c:\windows\system32\asususbswitch\AsUsbSw.exe

mRun: [cafwc] c:\program files\ca\ca internet security suite\ca personal firewall\cafw.exe -cl

mRun: [ToolBoxFX] "c:\program files\hp\toolboxfx\bin\HPTLBXFX.exe" /enum:on /alerts:on /systrayIcon:on

mRun: [<NO NAME>]

mRun: [HPUsageTracking] "c:\program files\hp\hp ut\bin\hppusg.exe" "c:\program files\hp\hp ut\"

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

dRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe

StartupFolder: c:\docume~1\sherri~1.coc\startm~1\programs\startup\webshots.lnk - c:\program files\webshots\Launcher.exe

StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe

StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\1.0.150\SSScheduler.exe

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: MasterCook: Select Image - c:\program files\mastercook 9\web\MCIEContext.hta

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll

IE: {E6EF5071-7647-4E85-9785-87B6CF5CB561} - {C92041C1-6D22-4069-BA0E-66246AA752B0} - c:\windows\system32\shdocvw.dll

LSP: c:\windows\system32\VetRedir.dll

Trusted Zone: turbotax.com

DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxp://supportcenter.rr.com/sdccommon/download/tgctlcm.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab

DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab

DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB

DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} - hxxp://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jdk/6u7/jinstall-6u7-windows-i586-jc.cab?e=1215812925482&h=6b3662e2554478ec587e3600835ec959/&filename=jinstall-6u7-windows-i586-jc.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab

DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} - hxxps://www.ach.nationalcity.com/viewer/activeXViewer/activexviewer.cab

DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

Notify: LBTWlgn - c:\program files\common files\logitech\bluetooth\LBTWlgn.dll

Notify: PFW - UmxWnp.Dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\sherri~1.coc\applic~1\mozilla\firefox\profiles\re5wlt4l.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.rr.com/flash/index.cfm?rev=10315

FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr

ef", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 KmxStart;KmxStart;c:\windows\system32\drivers\KmxStart.sys [2008-6-24 93712]

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-5-7 114768]

R1 KmxAgent;KmxAgent;c:\windows\system32\drivers\KmxAgent.sys [2008-6-24 63504]

R1 KmxFile;KmxFile;c:\windows\system32\drivers\KmxFile.sys [2008-6-24 45584]

R1 KmxFw;KmxFw;c:\windows\system32\drivers\KmxFw.sys [2008-6-24 115216]

R1 VET-FILT;VET File System Filter;c:\windows\system32\drivers\vet-filt.sys [2007-11-22 26352]

R1 VET-REC;VET File System Recognizer;c:\windows\system32\drivers\vet-rec.sys [2007-11-22 21104]

R1 VETEFILE;VET File Scan Engine;c:\windows\system32\drivers\vetefile.sys [2009-10-13 739696]

R1 VETFDDNT;VET Floppy Boot Sector Monitor;c:\windows\system32\drivers\vetfddnt.sys [2007-11-22 21488]

R1 VETMONNT;VET File Monitor;c:\windows\system32\drivers\vetmonnt.sys [2007-11-22 32240]

R2 AdobeActiveFileMonitor7.0;Adobe Active File Monitor V7;c:\program files\adobe\photoshop elements 7.0\PhotoshopElementsFileAgent.exe [2008-9-16 169312]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-5-7 20560]

R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-5-7 138680]

R2 CAISafe;CAISafe;c:\program files\ca\ca internet security suite\ca anti-virus\isafe.exe [2007-11-22 144960]

R2 KmxCF;KmxCF;c:\windows\system32\drivers\KmxCF.sys [2008-6-24 134648]

R2 KmxSbx;KmxSbx;c:\windows\system32\drivers\KmxSbx.sys [2008-6-24 66576]

R2 LANPkt;Realtek LANPkt Protocol Driver;c:\windows\system32\drivers\LANPkt.sys [2007-8-17 8960]

R2 ubsbm;Unibrain 1394 SBM Driver;c:\windows\system32\drivers\UBSBM.sys [2005-7-27 14080]

R2 ubumapi;Unibrain 1394 FireAPI Driver;c:\windows\system32\drivers\UBUMAPI.sys [2005-7-27 36352]

R2 UmxAgent;HIPS Event Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxAgent.exe [2007-10-4 1010192]

R2 UmxCfg;HIPS Configuration Interpreter;c:\program files\ca\sharedcomponents\hipsengine\UmxCfg.exe [2007-10-18 801296]

R2 UmxPol;HIPS Policy Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxPol.exe [2008-6-24 281104]

R2 VETMSGNT;VET Message Service;c:\program files\ca\ca internet security suite\ca anti-virus\vetmsg.exe [2007-11-22 238832]

R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-5-7 254040]

R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-5-7 352920]

R3 KmxCfg;KmxCfg;c:\windows\system32\drivers\KmxCfg.sys [2008-6-24 88816]

R3 LNE100;Linksys LNE100TX(v5) Fast Ethernet Adapter;c:\windows\system32\drivers\lne100v5.sys [2007-12-31 36224]

R3 PPCtlPriv;PPCtlPriv;c:\program files\ca\ca internet security suite\ca anti-spyware\PPCtlPriv.exe [2007-5-24 189704]

R3 ubohci;Unibrain 1394 OHCI Driver;c:\windows\system32\drivers\ubohci.sys [2005-7-27 77056]

R3 VETEBOOT;VET Boot Scan Engine;c:\windows\system32\drivers\veteboot.sys [2009-10-13 133520]

S3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [2005-3-22 450400]

S3 Diag69xp;Diag69xp;c:\windows\system32\drivers\diag69xp.sys [2007-8-17 11648]

S3 RTLVLAN;Realtek VLAN Intermediate Driver;c:\windows\system32\drivers\RTLVLAN.SYS [2007-8-17 16384]

S3 ubsbp2;Unibrain SBP2 Bus Driver;c:\windows\system32\drivers\ubsbp2.sys [2005-7-27 33664]

=============== Created Last 30 ================

2010-05-14 00:18:53 4199784 ----a-w- c:\windows\system32\cdintf400.dll

2010-05-13 23:14:21 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-05-13 23:14:18 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-05-13 23:14:17 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-05-08 12:45:02 0 d-----w- c:\windows\system32\wbem\Repository

2010-05-08 12:43:04 0 d-----w- c:\program files\Bonjour

2010-05-08 12:42:24 0 d-----w- c:\program files\iPod

2010-05-08 12:42:23 0 d-----w- c:\program files\iTunes

2010-05-03 21:56:29 0 d-----w- c:\program files\Spybot - Search & Destroy

2010-05-03 21:56:29 0 d-----w- c:\docume~1\alluse~1.win\applic~1\Spybot - Search & Destroy

2010-05-03 11:16:02 0 dc----w- c:\docume~1\alluse~1.win\applic~1\{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6}

2010-05-03 11:15:48 0 d-----w- c:\program files\Lavasoft

2010-05-02 15:27:32 0 ----a-w- c:\documents and settings\sherrie.cocker-palace\defogger_reenable

2010-04-30 11:12:18 0 d-----w- c:\docume~1\alluse~1.win\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}

==================== Find3M ====================

2012-12-18 08:11:34 9056 ------w- c:\windows\fonts\NothingNet.ttf

2010-05-15 01:08:23 991750 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k0

2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k7

2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k6

2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k5

2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k4

2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k3

2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k2

2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k1

2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll

2010-02-25 06:24:37 916480 ----a-w- c:\windows\system32\wininet.dll

2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe

2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe

1993-02-16 16:58:50 1323 ------w- c:\program files\CHKLIST.CPS

1991-03-19 12:20:54 938 ------w- c:\program files\TUESDAY.TXT

1991-03-19 12:03:54 1088 ------w- c:\program files\WORK.TM

1991-03-10 20:41:22 7040 ------w- c:\program files\MACROS.OVL

1991-03-10 18:30:42 3143 ------w- c:\program files\SAMPLE.PRO

1990-11-05 01:40:58 1014 ------w- c:\program files\PCBACKUP.HST

1990-08-16 17:53:36 255936 ------w- c:\program files\PCSHELL.IMG

1990-08-16 17:50:02 8000 ------w- c:\program files\DESKTOP.IMG

1990-08-16 17:49:56 42816 ------w- c:\program files\DESKTOP.OVL

1990-07-03 12:42:38 1240 ------w- c:\program files\PHONE.TEL

2008-08-21 09:02:14 16384 --sha-w- c:\windows\system32\config\systemprofile\cookies\index.dat

2008-08-21 09:02:14 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\index.dat

2008-08-21 09:02:03 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082120080822\index.dat

2008-08-21 09:02:14 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\temporary internet files\content.ie5\index.dat

============= FINISH: 4:02:28.78 ===============

MBAM log

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

5/14/2010 9:00:00 PM

mbam-log-2010-05-14 (21-00-00).txt

Scan type: Quick scan

Objects scanned: 163123

Time elapsed: 6 minute(s), 55 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

I will now try to wait patiently while you fantabulous gurus take a look at all this stuff. Believe me, being patient is not one of my virtues, but I'll try.

Thanks a bunch for all the help!!!

ark.zip

attach.zip

[SherrieS]

I know it's only been 2 days but I thought I would have at least been sent a reply that someone was working on my problem. I'm not the most patient person in the world but I do see others being helped who posted after I did. Just wondering. I know there is a lot to look at from my machine. Won't somebody please let me know how much longer?! Thanks

[screen317]

Hi and welcome to Malwarebytes.

Due to the sheer volume of help requests, sometimes a response may be delayed. We ask that you remain patient during your wait.

Did the error occur after a manual update or an automatic update? If you open the program and try to update, does it update successfully?

I notice that you are using more than one antivirus program (CA Anti-Virus and avast! antivirus). This is very dangerous, as multiple AVs can interfere with one another and actually allow MORE viruses to get through. I strongly suggest you go to Start -> Control Panel -> Add or Remove Programs and uninstall all but one antivirus program.

Restart your computer and let me know what issues remain.

-screen317

[SherrieS]

Can't update, period.

I have CA Antivirus disabled. I was using that software and somehow got a virus (this was before I loaded Avast). What's the point of using software that doesn't work like it's supposed to. CA is provided by my cable company free of charge but honestly, I'm not happy with it at all. The only component I use of that suite is the firewall. If I remove the entire suite I will lose my firewall software. I guess I could load Zone Alarm.

I'll take a look at it.

Thanks for the help but I do hope after looking at all of my logs, somebody finds what my problem is.

[screen317]

Hi,

1. Uninstall Malwarebytes' Anti-Malware using Add or Remove programs in the Control Panel.

2. Restart your computer (very important).

3. Download and run this utility.

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here.

Note: You will need to reactivate the program using the license you were sent via e-mail if you purchased it.

See if it will update correctly now.

[SherrieS]

I have already completed this step before I posted this thread. do I need to complete again?

[screen317]

No don't do it again. Try this instead. Open CA's firewall. Add this url to the allowed/exclusion list:

data-cdn.mbamupdates.com

After that, restart your computer and see if the error persists.

[SherrieS]

Worked like a charm! Thanks a bunch!

[screen317]

Success!

Delete DDS.

Anything else I can help with?

[screen317]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.