Jump to content

Recommended Posts

Hijackthis + Malwarebytes recently fixed a malware problem (Security Essentials 2010 :)) and now the keyboard only works in Safe Mode.

Keyboard works in normal windows boot up, pressed DELETE and it brought me to BIOS. However once I get to the windows account login screen, the keyboard doesn't work. The num lock light jams (doesn't go on or off despite me pressing it) and I can't type anything. Mouse works fine however...

Kindly help! Thank you

Link to post
Share on other sites

Hi -

Sounds like an XP system - Mine also will go to BIOS ifI click Delete on start up -

There also may be some of the infection that was never fully removed - If you wish our experts to look at it (free) please follow the directions below -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please be patient as they can get busy at times -

Also add a short note with your post for the experts to see your basic problem -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You - :)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.