Need Help

[Dafne]

I have Malwarebytes scheduled to scan once a day a full scan at 1:00 a.m.

Last few days it is opening and scanning all day long- 4 programs at one time.

I tried reinstalling from the disc. Still same problem happening.

Please help!

[noknojon]

Hi Dafne -

Have you fully read This Page on how to set the scheduler to what you want -

Please read the full pages and reset your tabs to suit what you want -

Post back if you still have problems -

Thank You -

[Dafne]

Hi Dafne -

Have you fully read This Page on how to set the scheduler to what you want -

Please read the full pages and reset your tabs to suit what you want -

Post back if you still have problems -

Thank You -

I did the scheduler just like it shows.

I scheduled scan to run 1 x a day, and update to run hourly.

However, the scan is running many times a day- opening 4 programs of Malware at a time.

What do you think is causing that to happen?

I only have 1 Malware installed.

[noknojon]

Hi again -

Due to the fact that there seems to be a minor corruption in your copy of the program this is the best option -

Please Un/Re install the program and ALL your settings will be removed - You can then reset the scheduler on a clean slate -

As you have not listed your Operating System I have included all options - Select the one to suit yours - Then follow the directions listed below -

Refer back to the Cleverbridge email to re enter your ID and KEY when you have finished the reinstall -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only -

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[Dafne]

Hi again -

Due to the fact that there seems to be a minor corruption in your copy of the program this is the best option -

Please Un/Re install the program and ALL your settings will be removed - You can then reset the scheduler on a clean slate -

As you have not listed your Operating System I have included all options - Select the one to suit yours - Then follow the directions listed below -

Refer back to the Cleverbridge email to re enter your ID and KEY when you have finished the reinstall -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only -

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

Hi there,

Late last night I tried deleting all the items on the scheduler- per your instructions:

"To remove a schedule from the list, click to select it, and then click the