Update Error Code

[SherrieS]

Tony,

I use Avast 4.8 Home Edition for Anti-Virus

Anti Spyware by CA, Inc Version 9.1.0.22, engine version 5.6.9.5, sig version 5/14/2010

Personal Firewall by CA Inc Version 9.1.0.38, engine ver 1.2.276

OS Sys is Win XP Pro SP3

all updates available have been installed

I'm not sure, but I do know my computer is running very slow. I have minimal start up programs and processes.

I also have SpyBot and Ad-Aware that I use occasionally. I know it's overkill but stuff seems to get thru on occasion.

Thanks for all the help!

@Sherrie

Would you mind telling what anti-virus / internet security/ firewall (and what version they are) and other security software are on your system?

And one more question: do you think is there any malware/ virus present in your system?

@Dallas Michael

To avoid possible confusion, please make a new topic, and state the anti-virus / internet security/ firewall (and what version they are) and other security software your system is using in that topic.

Thank you.

--------------------

Regards,

Tony.

[YoKenny1]

Please go to My Controls then Edit Signature in Personal Profile to add information about your system like my signature so that pertinent information can be offered by helpers.

I do not use anything from CA and have not used Spybot S&D nor Ad-Aware since using Malwarebytes.

I use avast! V5.0.545 on my systems.

[SherrieS]

I wasn't using Spybot or AdAware but since I can't get the updates I have resorted to have both of them operational.

Please go to My Controls then Edit Signature in Personal Profile to add information about your system like my signature so that pertinent information can be offered by helpers.

I do not use anything from CA and have not used Spybot S&D nor Ad-Aware since using Malwarebytes.

I use avast! V5.0.545 on my systems.

[AdvancedSetup]

We need to know what error code you're getting please. Also do a Quick Scan and post back the log.

Thank you.

[SherrieS]

error code is Visit My Website

[SherrieS]

Sorry

Sure would be nice if we could edit our posts

Edited May 15, 2010 by AdvancedSetup
Posts can be edited when you reach 50 posts

[SherrieS]

MBAM log

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

5/14/2010 9:00:00 PM

mbam-log-2010-05-14 (21-00-00).txt

Scan type: Quick scan

Objects scanned: 163123

Time elapsed: 6 minute(s), 55 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Please keep in mind, I have not been able to update due to the error.

[AdvancedSetup]

In most cases this error typically indicates that you may have some type of infection that is blocking the update.

First try going to Control Panel, Regional and Language Options and verify that your Date, Time, Time Zone and Region are all set correctly. If the settings are correct or do not stop the error then please continue below.

I would recommend that you follow the advice below and allow someone with experience in this area to assist you in scanning your system for potential root kits or other types of infections.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org