Please HELP

[barryholohan]

Hi all,

Please excuse my ignorance as Im brand new to the site. Im having a problem with a pop up that reads "PROGRAM COMPABILITY ASSISTANT" program missing codecs. It looks genuine Microsoft but has spelling error for one and takes you off to a pay site for credit card details for a $4.95 payment. According to my net investigation its a malware threat that came in with a file sharing site. I need help getting rid of it. Any assistance would be greatly appreciated. Regards

[Firefox]

Hello barryholohan,

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you

[Maurice Naggar]

@barryhollohan

As Firefox stated, we cannot help you in this particular sub-forum. You must do research and follow-ups.

These 2 tips are only just a temporary measure.

do this to close the rogue window. Repeat as needed.

Use ALT+F4 keys to close those rogue pop-up windows. Press and hold the ALT key & then press F4 key.

That will just get the rogue window closed but not remove any of it's remains. So it is a temporary measure.

Take out the trash (temporary files & temporary internet files)

Please download ATF Cleaner by Atribune, saving it to your desktop. It is used to cleanout temporary files & temp areas used by internet browsers.

Start ATF-Cleaner.exe to run the program.

Under Main choose: Select All

Click the Empty Selected button.

If you use Firefox browser, do this also:

Click Firefox at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser, do this also:

Click Opera at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Deleting temporary files is only a bare-bones start, and will not remove other traces of your rogue hidden elsewhere !!

To get guided expert help in removing remaining malwares, follow directions given earlier by Firefox.