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Hello sprintman,

Please try the following to see whether it can solve the problem.

Try these settings for NIS 2010

  • Click once on the Norton Internet Security tray icon (it should look like a yellow circle with a green check mark)
  • Click on Settings to the right of where it says Computer
  • Look under Exclusions and to the right of where it says Scan Exclusions click on Configure
  • Under Real Time Protection Exclusions click on Add
  • Make sure that Include subfolders is checked and copy and paste the following into the blank text box under where it says Add Item:
    C:\Program Files\Malwarebytes' Anti-Malware
    Note: For 64 bit Windows versions it will be C:\Program Files (x86)\Malwarebytes' Anti-Malware
  • Click on OK
  • Do the same for the following:
    C:\Documents and Settings\All Users\Application Data\Malwarebytes
    Note: For Windows Vista and Windows 7 it will be C:\ProgramData\Malwarebytes
    C:\Windows\System32\drivers\mbam.sys
    C:\Windows\System32\drivers\mbamswissarmy.sys
    Note: For 64 bit Windows versions it will be C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
    Add on pack-you must disable parental controls option until bug is fixed:
    http://community.norton.com/t5/Norton-Inte...6663BCF1C2381C7

If you would like to download a database apart from using the internal updater of MBAM, you may have a look on issue 4 of Section A in the post Common Issues, Questions, and their Solutions.

Please post back if you have further problems.

Edit - adding database update method.

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