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Receiving error codes on updates


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I just reloaded your program. I was receiving an error when I tried to update. so, I uninstalled, rebooted, then reinstalled from a flash drive.

The program did an automatic update and I received a new error message when it was extracting files. I have attached both error messages.

Do I have a bug? What do I need to do next?

Thanks for any help you can offer.

Sherrie :P

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Sure, the first message I received is as follows:

An error has occurred. Please report this error code to our support team. MBAM_ERROR_UPDATING (122,0, MultiByteToWideChar). The data area passed to a system call is too small.

After uninstalling, rebooting and reinstalling I received the following:

An error occurred. Please report the following error code to the Malwarebytes' Anti-Malware support team. Error code 702 (0,453)

Hello Sherrie,

Can you please post the error messages you're getting and not attach PDF documents.

Thank you.

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  • Staff

Hello.

Please uninstall the current version of Malwarebytes via Add or Remove Programs applet.

Reboot the system.

Then run this clean up tool and allow a reboot when prompted. If this tool displays an error, continue on with reinstall please.

http://www.malwarebytes.org/mbam-clean.exe

Then reinstall the latest version of Malwarebytes Anti-Malware(v1.46-just released) from the link below (downloads do not differ, registration with your ID & key activate the Pro features)

http://fileforum.betanews.com/download/Mal...re/1186760019/1

Note: Ignore all 'Recommended' or 'Sponsored' software which is prominently displayed, they are ads and we do not have any association with them.

Save the file to your desktop then double-click it to begin installation.

Let us know if this corrects the problem you're experiencing. If the system is infected we will need to take additional steps.

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Followed your instructions, program installed ok but still get the following error when I try to update:

2010-05-13_191535.jpg

Hello.

Please uninstall the current version of Malwarebytes via Add or Remove Programs applet.

Reboot the system.

Then run this clean up tool and allow a reboot when prompted. If this tool displays an error, continue on with reinstall please.

http://www.malwarebytes.org/mbam-clean.exe

Then reinstall the latest version of Malwarebytes Anti-Malware(v1.46-just released) from the link below (downloads do not differ, registration with your ID & key activate the Pro features)

http://fileforum.betanews.com/download/Mal...re/1186760019/1

Note: Ignore all 'Recommended' or 'Sponsored' software which is prominently displayed, they are ads and we do not have any association with them.

Save the file to your desktop then double-click it to begin installation.

Let us know if this corrects the problem you're experiencing. If the system is infected we will need to take additional steps.

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I'm still getting an error, see the reply above. I would really like to get this resolved.

Thanks for the help thus far.

Followed your instructions, program installed ok but still get the following error when I try to update:

2010-05-13_191535.jpg

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@Sherrie

Would you mind telling what anti-virus / internet security/ firewall (and what version they are) and other security software are on your system?

And one more question: do you think is there any malware/ virus present in your system?

@Dallas Michael

To avoid possible confusion, please make a new topic, and state the anti-virus / internet security/ firewall (and what version they are) and other security software your system is using in that topic.

Thank you.

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