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USB ports disabling???


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So a couple of months ago I switched to windows 7 everything was fine and dandy for a few weeks until I rebooted. When I rebooted all usb ports on my pc were unrecognized. The fix? Disable and enable and problem resolved. Until next reboot. I did about every scan known to man and nothing has come up! So I don't think it's a virus. I uninstalled the drivers and reinstalled them updated them to the latest ones unplugged the ones that aren't directly connected to the motherboard rebooted and then shut down and reinstalled . I've done a ton of searches on the net and can't seem to find anything relating to my problem. Now just recently, my video card wont load. I have to pull it out, reboot with motherboard vid card and then renabale the usb drives again in order for it to recognize the video card. If I don't enable the usb drives it will never load the video card no matter how many times i reboot uninstall reinstall ect. Does anybody here have a clue of what could be my problem? I've updated everything from bios to drivers and still i'm stumped!!! Since when I get to the point of I can't figure it out, You Geniuses have never steered me wrong! Sooooo Anything???

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It sounds like either your motherboard or power supply could be failing. The reason I say that is because if there is an issue with those devices receiving power, it could easily create these symptoms.

Yeah sorry i forgot to put that in. It's a brand new power supply actually 2nd. It's more than enough power 750w . Now My first guess was the mother board , but it loads and everything works just fine when i boot xp.

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What's the manufacturer and model # of your motherboard? Also, are you running 32 bit or 64 bit Windows 7?

If you aren't sure then do the following and I'll be able to tell:

Provide System Specifications:

  • Please download Speccy from here and save the installer to your desktop or another location where you can easily find it.
  • Double-click the file to begin installation and follow the onscreen steps to complete the installation and make sure that the checkbox next to Run Speccy is checked before you click on Finish at the end.
  • Once the program starts it will analyze your system, please be patient as it may take a few moments to complete.
  • Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot...
  • Save the file to your desktop and click Ok to confirm
  • Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder
  • Please attach the zip file you just created to your next post

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What's the manufacturer and model # of your motherboard? Also, are you running 32 bit or 64 bit Windows 7?

If you aren't sure then do the following and I'll be able to tell:

Provide System Specifications:

  • Please download Speccy from here and save the installer to your desktop or another location where you can easily find it.
  • Double-click the file to begin installation and follow the onscreen steps to complete the installation and make sure that the checkbox next to Run Speccy is checked before you click on Finish at the end.
  • Once the program starts it will analyze your system, please be patient as it may take a few moments to complete.
  • Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot...
  • Save the file to your desktop and click Ok to confirm
  • Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder
  • Please attach the zip file you just created to your next post

I'm running widows 7 64 bit. on a 1009189Gateway GT5238E Media Center Computer Intel core2 cpu 6300 @1.86 ghz, 4.0 GB RAM, and a Nvidia geforce 9800 gt bfi eco series video card. I'm not overclocking it either.

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Please do the following:

  • Download the latest Intel Chipset Software Installation Utility from here and save it to a convenient location such as your desktop.
  • Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
    @echo off
    infinst911autol.exe -overall -overide
    del /f /q %0


  • Once you've done that click on File and select Save As...
  • In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  • Name the file Install.bat (the .bat extension is very important)
  • Save the file to the same location as the utility you downloaded in the first step. Note: It is vital that they reside in the same folder, otherwise it won't work.
  • Double-click on Install.bat and proceed with the installation when it starts and reboot your PC when prompted to do so.

Let me know if it helps.

Thanks :)

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Please do the following:

  • Download the latest Intel Chipset Software Installation Utility from here and save it to a convenient location such as your desktop.
  • Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
    @echo off
    infinst911autol.exe -overall -overide
    del /f /q %0


  • Once you've done that click on File and select Save As...
  • In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  • Name the file Install.bat (the .bat extension is very important)
  • Save the file to the same location as the utility you downloaded in the first step. Note: It is vital that they reside in the same folder, otherwise it won't work.
  • Double-click on Install.bat and proceed with the installation when it starts and reboot your PC when prompted to do so.

Let me know if it helps.

Thanks :lol:

Thank you Sooo much for all your time and help!!! I will give it a try as soon as i get a chance and report back.

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I did as listed yet still no luck :lol: But one thing I noticed is that it's not me enabling the usb drivers that gets the video card to load. I can't have any usb devices plugged into the computer. If i unplug all usb devices it loads fine every time. The code i get for the usb drivers is: This device cannot start code 10. I would swear it's my motherboard not being able to load all at one time. But why does it work on Xp. I loaded it again just now to confirm and it was fine. another thing i noticed is on the download page you linked to it states: The Intel Chipset Device Software does not install drivers for AGP or USB. DO NOT DOWNLOAD THIS UTILITY IF YOUR DEVICE MANUFACTURER IS RECOMMENDING IT TO CORRECT AN "AGP DRIVER," "AGP GART," OR "USB DRIVER" ISSUE; IT WILL NOT CORRECT YOUR ISSUE. Does this mean that Microsoft recognizes this problem but has no idea how to fix it?

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No, this isn't a known issue, otherwise Microsoft would have a KB article about it.

What I think is going on is that either the new power supply you purchased or the motherboard itself is suffering when under load on certain motherboard components (ie the PCI-Express bus which is connected to your video card and the USB controllers that power/control your USB ports). In 7 it uses your video card to render the user interface (Windows Aero), in XP it is rendered purely by your CPU. That alone could explain why there's a difference.

To test this theory, run a 3D game in XP to see if you have problems.

Did the problem start before or after you bought the new power supply? If it was after, I'd look into that, otherwise I'd contact Gateway if it's still under warranty. Either way, it really sounds like a hardware issue to me, not a software one, simply because unplugging USB devices helps, which would reduce the power drawn on your chipset components and power supply.

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No, this isn't a known issue, otherwise Microsoft would have a KB article about it.

What I think is going on is that either the new power supply you purchased or the motherboard itself is suffering when under load on certain motherboard components (ie the PCI-Express bus which is connected to your video card and the USB controllers that power/control your USB ports). In 7 it uses your video card to render the user interface (Windows Aero), in XP it is rendered purely by your CPU. That alone could explain why there's a difference.

To test this theory, run a 3D game in XP to see if you have problems.

Did the problem start before or after you bought the new power supply? If it was after, I'd look into that, otherwise I'd contact Gateway if it's still under warranty. Either way, it really sounds like a hardware issue to me, not a software one, simply because unplugging USB devices helps, which would reduce the power drawn on your chipset components and power supply.

Games run fine on xp. Bio shock modern warfare ect. all play fine on both. As for the power supply? I purchased a new power supply about a moth before i loaded 7. it was a 600w, it was also as cheap as they come. So I suspected it might have been the power supply for the past month but that burnt up last week and i purchased a new more powerful and better brand one and still same problems. As for the warranty? Thats long long gone. It's well over due to build me a new pc!!! Just the $$$ Isn't there at the moment. Otherwise I would have never even bothered trying to figure this one out. Well i guess ill just never shut it off until it either blows up. LOL Or I can build my new toy. Thank you so much for your time and racking your nugget for me!

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I just had another thought, since the version of 7 that you're using is 64 bit and you have 4Gb of RAM in your system, it's possible that either one of the memory sticks is faulty since it wouldn't be utilized by XP but would by 7 64 bit. Have you tried MEMTEST yet or the built in memory test in Windows 7?

It could also be some sort of IRQ assignment issue with one of the drivers. Try removing a stick of RAM if the memory tests yield no results and see if that fixes the problem.

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I just had another thought, since the version of 7 that you're using is 64 bit and you have 4Gb of RAM in your system, it's possible that either one of the memory sticks is faulty since it wouldn't be utilized by XP but would by 7 64 bit. Have you tried MEMTEST yet or the built in memory test in Windows 7?

It could also be some sort of IRQ assignment issue with one of the drivers. Try removing a stick of RAM if the memory tests yield no results and see if that fixes the problem.

Yes I did do a memory test. Pulled the ram and started one by one but never made a difference :) This is pretty much why I ended up posting here. I'm lost! I think it is my motherboard and the windows 7 is just pushing it enough to be noticed! I'm just attempting to hold on to it for a bit longer until I get the funds to build my new toy! :) I just hope it doesn't completely stop before I can get the new one up and running.

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Yeah, the board is the most likely suspect I think. Oh well, if you don't have the cash to do a full build, Core2 compatible motherboards are very common and quite inexpensive so you may consider just replacing the board itself as that would likely only set you back somewhere in the neighborhood of $70-$150 for a decent one.

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