Compatibility Assistant

[dnpuser]

Yesterday I used MBAM to to remove Desktop Security 2010. Now I am getting the compatibility assistant pop-up when I when Firefox has to load WMP plug-in. My computer shut down during GMER twice. First time with BSD. The second time it just rebooted. Below is the DDS log and HJT log. Attached is the Attach.zip file.

Hope I listed everything correctly.

Thanks for the help,

<Log removed per request>

[schrauber]

Hello, dnpuser

Welcome to the Malwarebytes Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

Please take note of some guidelines for this fix:

• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  
• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  
• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  
• Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Please set your system to show all files.
  Click Start, open My Computer, select the Tools menu and click Folder Options.
  Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
  Uncheck: Hide file extensions for known file types
  Uncheck the Hide protected operating system files (recommended) option.
  Click Yes to confirm.
  

1. Please download OTL from one of the following mirrors:
   • This is THE Mirror
     

[*]Save it to your desktop.

[*]Double click on the icon on your desktop.

[*]Under the Custom Scan box paste this in

netsvcs

%SYSTEMDRIVE%\*.exe

/md5start

eventlog.dll

scecli.dll

netlogon.dll

cngaudit.dll

sceclt.dll

ntelogon.dll

logevent.dll

iaStor.sys

nvstor.sys

atapi.sys

IdeChnDr.sys

viasraid.sys

AGP440.sys

vaxscsi.sys

nvatabus.sys

viamraid.sys

nvata.sys

nvgts.sys

iastorv.sys

ViPrt.sys

eNetHook.dll

ahcix86.sys

KR10N.sys

/md5stop

%systemroot%\*. /mp /s

CREATERESTOREPOINT

[*]Push the Quick Scan button.

[*]Two reports will open, copy and paste them in a reply here:

• OTL.txt <-- Will be opened
  
• Extra.txt <-- Will be minimized
  

Download GMER from Here. Note the file's name and save it to your root folder, such as C:\.

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  
• Click on this link to see a list of programs that should be disabled.
  
• Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  
• Allow the driver to load if asked.
  
• You may be prompted to scan immediately if it detects rootkit activity.
  
• If you are prompted to scan your system click "No", save the log and post back the results.
  
• If not prompted, click the "Rootkit/Malware" tab.
  
• On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  
• Select all drives that are connected to your system to be scanned.
  
• Click the Scan button to begin. (Please be patient as it can take some time to complete)
  
• When the scan is finished, click Save to save the scan results to your Desktop.
  
• Save the file as Results.log and copy/paste the contents in your next reply.
  
• Exit the program and re-enable all active protection when done.
  

[dnpuser]

Thanks Tom, Here they are.

<Log removed per request>

[schrauber]

Hi,

Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to <schrauber> before saving it to your desktop.

Link 1

Link 2

--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.

• When finished, it will produce a report for you.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.

ComboFix SHOULD NOT be used unless requested by a forum helper

If you need help, see this link:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

[dnpuser]

Here it is. Thanks again!

<Log removed per request>

[schrauber]

Hi

Please update your version of Malwarebytes and run a quick scan, post back with the content of the logfile.

Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
  
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic
  

PLease open OTL, set the extra registry tab to use safe list and hit the run scan button, post back with the 2 logfiles. How is it running now?

[dnpuser]

I'm running scans now. So far it is symptom free!!

[dnpuser]

ESET did not create a log file. It found no threats.

<Log removed per request>

[schrauber]

Hi,

Delete ComboFix and Clean Up

Click Start > Run > type combofix /Uninstall > OK (Note the space between combofix and /Uninstall)

Please advise if this step is missed for any reason as it performs some important actions.

Please run OTL one more time and hit Cleanup. This will remove OTL and all helper tools.

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it Clean

Hiding Hidden Files

Please set your system to hide all hidden files.

Click Start, open My Computer, select the Tools menu and click Folder Options.

Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.

Check: Hide file extensions for known file types

Check the Hide protected operating system files (recommended) option.

Click Yes to confirm.

Purging System Restore Points

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
  
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  
• Then go to Start > Run and type: Cleanmgr
  
• Click "OK".
  
• Click the "More Options" Tab.
  
• Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
  

One of the most common questions found when cleaning Spyware or other Malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are going to sites that you are not practicing Safe Internet, you are not running the proper security software, and that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer so that you will not be infected again in the future.

Practice Safe Internet

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:

1. If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
   
2. If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
   
3. If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
   
4. If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software.
   There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites
   
5. Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.
   
6. Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
   
7. When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
   
8. Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
   
9. Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.
   
10. DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
    

Visit Microsoft's Windows Update Site Frequently

It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Make Internet Explorer 7 more secure

1. From within Internet Explorer click on the Tools menu and then click on Options.
   
2. Click once on the Security tab
   
3. Click once on the Internet icon so it becomes highlighted.
   
4. Click once on the Custom Level button.
   
   1. 
      
   2. Change the Download signed ActiveX controls to Prompt
      
   3. Change the Download unsigned ActiveX controls to Disable
      
   4. Change the Initialize and script ActiveX controls not marked as safe to Disable
      
   5. Change the Installation of desktop items to Prompt
      
   6. Change the Launching programs and files in an IFRAME to Prompt
      
   7. Change the Navigate sub-frames across different domains to Prompt
      
   8. When all these settings have been made, click on the OK button.
      
   9. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      
      
   10. Next press the Apply button and then the OK to exit the Internet Properties page.