Google Redirect Virus help needed

[Byrd4LSU]

Somehow I've recently encountered the Google redirect virus on my computer.

I've got Norton 360 & have run a complete system scan. It found some minor threats & removed them.

However, the redirect virus remained. I installed Malwarebytes & ran a full scan. It found 2 threats & removed both of them. The MBAM log is attached.

Unfortunately, the redirect virus still exists when doing Google searches.

I'm getting this redirect virus in Firefox. I rarely use IE. And I've got Windows Vista if that makes any difference to you answering my questions.

Thanks in advance for the assistance!

mbam_log_2010_05_10__06_56_11_.txt

[Maniac]

Hello Byrd4LSU! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  

Step 1:

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 2:

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
     
  2. Attach.txt
     

  [*]Save both reports to your desktop. Post them back to your topic.

Step 3:

Please download the following scanning tool. GMER

• Open the zip file and copy the file
  gmer.exe
  to your Desktop.
  
  
• Double click on
  gmer.exe
  and run it.
  
  
• It may take a minute to load and become available.
  
  
• Do not make any changes. Click on the
  SCAN
  button and DO NOT use the computer while it's scanning.
  
  
• Once the scan is done click on the
  SAVE
  button and browse to your Desktop and save the file as
  GMER.LOG
  
  
• Zip up the
  GMER.LOG
  file and save it as
  gmerlog.zip
  and attach it to your reply post.
  
  
• DO NOT
  directly post this log into a reply. You
  MUST
  attach it as a
  .ZIP
  file.
  
  
• Click OK and quit the GMER program.
  
  

How To Use Compressed (Zipped) Folders in Windows XP

Compress and uncompress files (zip files) in Vista

In your next reply, please include these log(s) in this sequence:

1. MalwareBytes' Anti-Malware log
   
2. DDS log with Attach.txt
   
3. GMER log
   

[Byrd4LSU]

Step 1 is complete. No malicious items were detected. Log file text is below.

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4091

Windows 6.0.6002 Service Pack 2

Internet Explorer 7.0.6002.18005

5/11/2010 7:17:30 PM

mbam-log-2010-05-11 (19-17-30).txt

Scan type: Quick scan

Objects scanned: 122443

Time elapsed: 11 minute(s), 58 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[Byrd4LSU]

Step 2 is complete. Both .txt files are attached.

DDS.txt

Attach.txt

[Byrd4LSU]

Step 3 is complete. Zip file attached.

gmerlog.zip

[Maniac]

Step 1:

Please, uninstall the following applications:

1. Adobe Reader 8.2.2
   
2. LimeWire 5.2.13
   

You can read, how to this in:

• Windows XP
  
• Windows Vista
  
• Windows 7
  

Step 2:

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  Then look for the following Java folders and if found delete them.
  C:\Program Files\Java
  C:\Program Files\Common Files\Java
  C:\Windows\Sun
  C:\Documents and Settings\All Users\Application Data\Java
  C:\Documents and Settings\All Users\Application Data\Sun\Java
  C:\Documents and Settings\username\Application Data\Java
  C:\Documents and Settings\username\Application Data\Sun\Java
  

Step 3:

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• 
  
• Viewpoint
  
• Viewpoint Manager
  
• Viewpoint Media Player
  

Step 4:

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

In your next reply, please include these log(s) in this sequence:

1. JavaRa log
   
2. ComboFix log
   

[Byrd4LSU]

Step 1 completed. Please let me know when I can install a new version of Adobe Reader, as I need to access .pdf files frequently.

Step 2 completed. However, no log file ever opened up. I received this message:

"Finished search for all old versions of the JRE that were found on this system. A logfile

[Byrd4LSU]

Step 1 completed. Please let me know when I can install a new version of Adobe Reader, as I need to access .pdf files frequently.

Step 2 successfully ran the JavaRa tool. However, no log file ever opened up. I received this message after running the tool:

"Finished search for all old versions of the JRE that were found on this system. A logfile has been created on your system. It is called JavaRa.log, and can be found in your main hard drive folder (C: for example). JavaRa will now open its logfile."

When I clicked "OK", no window ever opened with a logfile, and I'm unable to locate it anywhere on my computer.

I also successfully found & removed the Java folders you referenced.

Step 3 completed by successfully uninstalling Viewpoint Media Player. That was the only 1 of the 3 files that was on my computer to uninstall.

Step 4 completed & the ComboFix log is shown below.

ComboFix 10-05-12.01 - TEST 05/12/2010 19:11:52.1.2 - x86

Microsoft

[Maniac]

Step 1:

Please manually delete the following folders:

c:\programdata\Viewpoint

c:\users\TEST\AppData\Roaming\LimeWire

Step 2:

Please go to www.virustotal.com and upload the following file:

c:\users\TEST\AppData\Roaming\7AA5.tmp

Please post the resaults in your next reply.

[Byrd4LSU]

Step 1: Completed deleted those 2 folders

Step 2: Unable to locate that file on my computer to upload.

[Maniac]

Open Notepad and copy and paste the text in the code box below into it:

KillAll::

File::
c:\users\TEST\AppData\Roaming\7AA5.tmp

Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.

This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

[Byrd4LSU]

ComboFix 10-05-13.03 - TEST 05/13/2010 20:18:40.2.2 - x86

Microsoft

[Maniac]

How are things now?

[Byrd4LSU]

How are things now?

The Google redirect virus seems to have been resolved. I haven't experienced it since running the Combofix yesterday.

However, each time the computer is rebooted now, the pop up window attached below appears, and I'm unsure what it means. This window has only started appearing since the Combofix last night.

Thanks

[Maniac]

See here:

http://www.out-of-warranty.com/insert-pssw...ge-hp-software/

[Byrd4LSU]

See here:

http://www.out-of-warranty.com/insert-pssw...ge-hp-software/

Thanks for the link, but I'm apparently unable to interpret this information or resolve the issue.

[Maniac]

Try here:

http://www.bleepingcomputer.com/forums/topic186485.html

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!