Probable infection, Malwarebytes not working

[emailoz]

Well lately this system has gotten pretty slow, hear the sounds like its accessing the HDD but more then just the system idle processes. Quite a few times try to open something or click start menu and it'll take a while for a resposne. Checked task manager when this happens and it is showing hardly and cpu use (yes processes for all users is selected). Also get IE just vanishing out of the blue (looks like you've ht minimize but its no longer on the bar or in task manager and no error popup either) and also have it crashing where it will pop up with an error box and once you hit ok it jsut completely messes up the system, you can click on a window of something else that is open and it will swtich to it but you can not do anything in it ie scroll, click buttons etc, can click on something else that is open and it will swap to that as well for the first half dozen or so tries you do then the whole system will just freeze where you can still mvoe the cursor around but clicking on nothing works and you can't ctrl al del or anything.

So ran kaspersky internet seucirty scan and found nothing then tried malwarebytes (been installed for a long time) and it will not run I get the error

When I install Malwarebytes I've been getting a runtime error:

--------------------------

vbAccelerator SGrid II Control

---------------------------

Run-time error '0'

---------------------------

OK

---------------------------

then

---------------------------

Malwarebytes' Anti-Malware

---------------------------

Run-time error '440':

Automation error

---------------------------

OK

So then try Superantispyware and it loads into the taskbar but takes a few minutes ebfore a rightclick on it brings up the menu then a few minutes for it to actuallly open then after clicking update it just stays stuck on update. Try to end the task and it says it can not end because it has been locked.

Find bellow the Hijack log, no malwareytes log as the last scan was probably a couple of months ago and also never picked up anything back then.

________________________________________________________________________________

______________________________________________

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 1:43:30 PM, on 10/05/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.17023)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\IPSecMon.exe

C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\IreIKE.exe

C:\WINDOWS\system32\brsvc01a.exe

C:\WINDOWS\system32\brss01a.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe

C:\WINDOWS\system32\ASTSRV.EXE

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\NetLimiter 2 Monitor\nlsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\RealVNC\VNC4\WinVNC4.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\NetLimiter 2 Monitor\NLClient.exe

C:\Program Files\TortoiseSVN\bin\TSVNCache.exe

C:\WINDOWS\tsnp2std.exe

C:\WINDOWS\vsnp2std.exe

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe

C:\Program Files\Common Files\Acronis\Timounter\TimounterMonitor.exe

C:\WINDOWS\system32\SupportAppXL\AutoDect.exe

C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\SafeCfg.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\notepad.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\WINDOWS\system32\cmd.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://203.89.74.70/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Telstra BigPond Home Internet Explorer

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [tsnp2std] C:\WINDOWS\tsnp2std.exe

O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [brStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe"

O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"

O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Common Files\Acronis\Timounter\TimounterMonitor.exe

O4 - HKLM\..\Run: [backupAndRecoveryMonitor.exe] C:\Program Files\Acronis\BackupAndRecovery\BackupAndRecoveryMonitor.exe

O4 - HKLM\..\Run: [autodetect] C:\WINDOWS\system32\SupportAppXL\AutoDect.exe

O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - Global Startup: NETGEAR ProSafe VPN Client.lnk = C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\SafeCfg.exe

O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm

O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm

O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm

O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm

O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Toll Lite - {E9FADE43-9D7E-4658-951B-3AD0DCB84481} - C:\Documents and Settings\All Users\Toll Lite\Toll Lite.html

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://supportapj.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1242364441473

O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/p...obat/nos/gp.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = aab.local

O17 - HKLM\Software\..\Telephony: DomainName = aab.local

O17 - HKLM\System\CCS\Services\Tcpip\..\{004F12EC-D814-4FD7-8A54-856F5F490983}: NameServer = 10.0.0.8

O17 - HKLM\System\CCS\Services\Tcpip\..\{C1122414-C683-400A-96DB-63428AE0427B}: NameServer = 10.0.0.2

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = newcastle.aabrothers.com.au

O17 - HKLM\System\CS1\Services\Tcpip\..\{004F12EC-D814-4FD7-8A54-856F5F490983}: NameServer = 10.0.0.10

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = aab.local

O17 - HKLM\System\CS2\Services\Tcpip\..\{004F12EC-D814-4FD7-8A54-856F5F490983}: NameServer = 10.0.0.8

O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = aab.local

O17 - HKLM\System\CS3\Services\Tcpip\..\{004F12EC-D814-4FD7-8A54-856F5F490983}: NameServer = 10.0.0.8

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O23 - Service: Acronis Remote Agent (AcronisAgent) - Acronis - C:\Program Files\Common Files\Acronis\Agent\agent.exe

O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe

O23 - Service: AST Service (astcc) - Nalpeiron Ltd. - C:\WINDOWS\system32\ASTSRV.EXE

O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe

O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe

O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe

O23 - Service: Google Update Service (gupdate1ca29fab8703b6a) (gupdate1ca29fab8703b6a) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: SafeNet Monitor Service (IPSECMON) - SafeNet - C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\IPSecMon.exe

O23 - Service: SafeNet IKE Service (IreIKE) - SafeNet - C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\IreIKE.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Acronis Managed Machine Service (MMS) - Acronis - C:\Program Files\Acronis\BackupAndRecovery\mms.exe

O23 - Service: NetLimiter (nlsvc) - Locktime Software - C:\Program Files\NetLimiter 2 Monitor\nlsvc.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

--

End of file - 10278 bytes

[schrauber]

Hello, emailoz

Welcome to the Malwarebytes Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

Please take note of some guidelines for this fix:

• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  
• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  
• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  
• Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Please set your system to show all files.
  Click Start, open My Computer, select the Tools menu and click Folder Options.
  Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
  Uncheck: Hide file extensions for known file types
  Uncheck the Hide protected operating system files (recommended) option.
  Click Yes to confirm.
  

1. Please download OTL from one of the following mirrors:
   • This is THE Mirror
     

[*]Save it to your desktop.

[*]Double click on the icon on your desktop.

[*]Under the Custom Scan box paste this in

netsvcs

%SYSTEMDRIVE%\*.exe

/md5start

eventlog.dll

scecli.dll

netlogon.dll

cngaudit.dll

sceclt.dll

ntelogon.dll

logevent.dll

iaStor.sys

nvstor.sys

atapi.sys

IdeChnDr.sys

viasraid.sys

AGP440.sys

vaxscsi.sys

nvatabus.sys

viamraid.sys

nvata.sys

nvgts.sys

iastorv.sys

ViPrt.sys

eNetHook.dll

ahcix86.sys

KR10N.sys

/md5stop

%systemroot%\*. /mp /s

CREATERESTOREPOINT

[*]Push the Quick Scan button.

[*]Two reports will open, copy and paste them in a reply here:

• OTL.txt <-- Will be opened
  
• Extra.txt <-- Will be minimized
  

Download GMER from Here. Note the file's name and save it to your root folder, such as C:\.

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  
• Click on this link to see a list of programs that should be disabled.
  
• Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  
• Allow the driver to load if asked.
  
• You may be prompted to scan immediately if it detects rootkit activity.
  
• If you are prompted to scan your system click "No", save the log and post back the results.
  
• If not prompted, click the "Rootkit/Malware" tab.
  
• On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  
• Select all drives that are connected to your system to be scanned.
  
• Click the Scan button to begin. (Please be patient as it can take some time to complete)
  
• When the scan is finished, click Save to save the scan results to your Desktop.
  
• Save the file as Results.log and copy/paste the contents in your next reply.
  
• Exit the program and re-enable all active protection when done.
  

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!