antimalware doctor virus is not removed

[vaish]

I am running Windows XP sp3 on my dell inspiron 700m laptop. I got the 'antimalware doctor' virus and it completely disabled my user administrative rights, system restore, taskmgr, etc and all I got while booting up was the blue error screen (BSOD). I was able to solve this problem by running webroot-spysweeper and free download of malwarebytes in safemode. After restarting windows normally, I was able to log on to my administrator account but the antimalware doctor pop-up screens keep coming on and my windows firewall is also disabled (taskmgr works now).

I have now purchased the full version of MALWAREBYTES and ran a full scan - this still does not remove the antimalware doctor virus (I still have the fake antivirus doctor pop-ups continously). Please help me to remove this and also on how i can get windows firewall back on?? Thanks.

I am attaching my previous & the latest scan mbam log files. Pls let me know if you require any other details.

mbam_log_2010_05_03__22_43_57_.txt

mbam_log_2010_05_03__16_30_50_.txt

[Maniac]

Hello vaish! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install any software or hardware, while work on.
  

Step 1:

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 2:

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
     
  2. Attach.txt
     

  [*]Save both reports to your desktop. Post them back to your topic.

Step 3:

Please download the following scanning tool. GMER

• Open the zip file and copy the file
  gmer.exe
  to your Desktop.
  
  
• Double click on
  gmer.exe
  and run it.
  
  
• It may take a minute to load and become available.
  
  
• Do not make any changes. Click on the
  SCAN
  button and DO NOT use the computer while it's scanning.
  
  
• Once the scan is done click on the
  SAVE
  button and browse to your Desktop and save the file as
  GMER.LOG
  
  
• Zip up the
  GMER.LOG
  file and save it as
  gmerlog.zip
  and attach it to your reply post.
  
  
• DO NOT
  directly post this log into a reply. You
  MUST
  attach it as a
  .ZIP
  file.
  
  
• Click OK and quit the GMER program.
  
  

How To Use Compressed (Zipped) Folders in Windows XP

Compress and uncompress files (zip files) in Vista

In your next reply, please include these log(s) in this sequence:

1. MalwareBytes' Anti-Malware log
   
2. DDS log with Attach.txt
   
3. GMER log
   

[vaish]

Hi Borislav, thanks for your help...

Below is the Quick scan mbam log file. No threats were detected in the quickscan (the full scan log file attached in my first post detected 3 threats). Attached are the DDS log zip file, Attach zip file and Gmer log zip file.

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4063

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

5/3/2010 11:44:28 PM

mbam-log-2010-05-03 (23-44-28).txt

Scan type: Quick scan

Objects scanned: 130250

Time elapsed: 10 minute(s), 58 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Attach.zip

DDS.zip

GMERLOG.zip

[Maniac]

Step 1:

Please, uninstall the following applications:

1. Adobe Reader 8.2.2
   

You can read, how to this in:

• Windows XP
  
• Windows Vista
  
• Windows 7
  

Step 2:

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  Then look for the following Java folders and if found delete them.
  C:\Program Files\Java
  C:\Program Files\Common Files\Java
  C:\Windows\Sun
  C:\Documents and Settings\All Users\Application Data\Java
  C:\Documents and Settings\All Users\Application Data\Sun\Java
  C:\Documents and Settings\username\Application Data\Java
  C:\Documents and Settings\username\Application Data\Sun\Java
  

Step 3:

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

In your next reply, please include these log(s) in this sequence:

1. JavaRa log
   
2. ComboFix log
   

[vaish]

Hi Borislav, Attached are the JavaRa and ComboFix log files...

I was not able to upload the JavaRa log file as text attachment, I have zipped it.

ComboFix.txt

JavaRa_log.zip

[Maniac]

Please go to http://virustotal.com

Next to the "Browse" button, in to the blank field, please paste the following:

c:\windows\wpd99.drv

Hit SEND FILE. Please be patient, it will take a while to get it scanned. Once all the scanners are done, post back with the results (copy & paste them here)

[vaish]

File wpd99.drv received on 2010.05.04 18:43:19 (UTC)

Current status: Loading ... queued waiting scanning finished NOT FOUND STOPPED

Result: 0/40 (0%)

Loading server information...

Your file is queued in position: 1.

Estimated start time is between 42 and 60 seconds.

Do not close the window until scan is complete.

The scanner that was processing your file is stopped at this moment, we are going to wait a few seconds to try to recover your result.

If you are waiting for more than five minutes you have to resend your file.

Your file is being scanned by VirusTotal in this moment,

results will be shown as they're generated.

Compact Print results Your file has expired or does not exists.

Service is stopped in this moments, your file is waiting to be scanned (position: ) for an undefined time.

You can wait for web response (automatic reload) or type your email in the form below and click "request" so the system sends you a notification when the scan is finished. Email:

Antivirus Version Last Update Result

AhnLab-V3 2010.05.04.00 2010.05.04 -

AntiVir 8.2.1.224 2010.05.04 -

Antiy-AVL 2.0.3.7 2010.04.30 -

Authentium 5.2.0.5 2010.05.04 -

Avast 4.8.1351.0 2010.05.04 -

Avast5 5.0.332.0 2010.05.04 -

AVG 9.0.0.787 2010.05.04 -

BitDefender 7.2 2010.05.04 -

CAT-QuickHeal 10.00 2010.05.04 -

ClamAV 0.96.0.3-git 2010.05.04 -

Comodo 4762 2010.05.04 -

DrWeb 5.0.2.03300 2010.05.04 -

eSafe 7.0.17.0 2010.05.03 -

eTrust-Vet 35.2.7468 2010.05.04 -

F-Prot 4.5.1.85 2010.05.04 -

F-Secure 9.0.15370.0 2010.05.04 -

Fortinet 4.0.14.0 2010.05.03 -

GData 21 2010.05.04 -

Ikarus T3.1.1.84.0 2010.05.04 -

Jiangmin 13.0.900 2010.05.04 -

Kaspersky 7.0.0.125 2010.05.04 -

McAfee 5.400.0.1158 2010.05.04 -

McAfee-GW-Edition 2010.1 2010.05.04 -

Microsoft 1.5703 2010.05.04 -

NOD32 5086 2010.05.04 -

Norman 6.04.12 2010.05.04 -

nProtect 2010-05-04.01 2010.05.04 -

Panda 10.0.2.7 2010.05.04 -

PCTools 7.0.3.5 2010.05.04 -

Prevx 3.0 2010.05.04 -

Rising 22.46.01.01 2010.05.04 -

Sophos 4.53.0 2010.05.04 -

Sunbelt 6260 2010.05.04 -

Symantec 20091.2.0.41 2010.05.04 -

TheHacker 6.5.2.0.275 2010.05.03 -

TrendMicro 9.120.0.1004 2010.05.04 -

TrendMicro-HouseCall 9.120.0.1004 2010.05.04 -

VBA32 3.12.12.4 2010.05.04 -

ViRobot 2010.5.4.2303 2010.05.04 -

VirusBuster 5.0.27.0 2010.05.04 -

Additional information

File size: 60 bytes

MD5...: f2a0af567de04991d18b512d1dbcfdb2

SHA1..: 917143239183861ec28affb45aa9ce59dd0060c2

SHA256: c287c9638a178c7e94562a15a0c0fec2fe21e8abf8856a093c3208ef3919a4a4

ssdeep: 3:J0AatREjKSRbuUyJN/oUyn:+7j4JR6pJN/op

PEiD..: -

PEInfo: -

RDS...: NSRL Reference Data Set

-

pdfid.: -

trid..: Generic INI configuration (100.0%)

sigcheck:

publisher....: n/a

copyright....: n/a

product......: n/a

description..: n/a

original name: n/a

internal name: n/a

file version.: n/a

comments.....: n/a

signers......: -

signing date.: -

verified.....: Unsigned

[vaish]

Please go to http://virustotal.com

Next to the "Browse" button, in to the blank field, please paste the following:

c:\windows\wpd99.drv

Hit SEND FILE. Please be patient, it will take a while to get it scanned. Once all the scanners are done, post back with the results (copy & paste them here)

File wpd99.drv received on 2010.05.04 18:43:19 (UTC)

Current status: Loading ... queued waiting scanning finished NOT FOUND STOPPED

Result: 0/40 (0%)

Loading server information...

Your file is queued in position: 1.

Estimated start time is between 42 and 60 seconds.

Do not close the window until scan is complete.

The scanner that was processing your file is stopped at this moment, we are going to wait a few seconds to try to recover your result.

If you are waiting for more than five minutes you have to resend your file.

Your file is being scanned by VirusTotal in this moment,

results will be shown as they're generated.

Compact Print results Your file has expired or does not exists.

Service is stopped in this moments, your file is waiting to be scanned (position: ) for an undefined time.

You can wait for web response (automatic reload) or type your email in the form below and click "request" so the system sends you a notification when the scan is finished. Email:

Antivirus Version Last Update Result

AhnLab-V3 2010.05.04.00 2010.05.04 -

AntiVir 8.2.1.224 2010.05.04 -

Antiy-AVL 2.0.3.7 2010.04.30 -

Authentium 5.2.0.5 2010.05.04 -

Avast 4.8.1351.0 2010.05.04 -

Avast5 5.0.332.0 2010.05.04 -

AVG 9.0.0.787 2010.05.04 -

BitDefender 7.2 2010.05.04 -

CAT-QuickHeal 10.00 2010.05.04 -

ClamAV 0.96.0.3-git 2010.05.04 -

Comodo 4762 2010.05.04 -

DrWeb 5.0.2.03300 2010.05.04 -

eSafe 7.0.17.0 2010.05.03 -

eTrust-Vet 35.2.7468 2010.05.04 -

F-Prot 4.5.1.85 2010.05.04 -

F-Secure 9.0.15370.0 2010.05.04 -

Fortinet 4.0.14.0 2010.05.03 -

GData 21 2010.05.04 -

Ikarus T3.1.1.84.0 2010.05.04 -

Jiangmin 13.0.900 2010.05.04 -

Kaspersky 7.0.0.125 2010.05.04 -

McAfee 5.400.0.1158 2010.05.04 -

McAfee-GW-Edition 2010.1 2010.05.04 -

Microsoft 1.5703 2010.05.04 -

NOD32 5086 2010.05.04 -

Norman 6.04.12 2010.05.04 -

nProtect 2010-05-04.01 2010.05.04 -

Panda 10.0.2.7 2010.05.04 -

PCTools 7.0.3.5 2010.05.04 -

Prevx 3.0 2010.05.04 -

Rising 22.46.01.01 2010.05.04 -

Sophos 4.53.0 2010.05.04 -

Sunbelt 6260 2010.05.04 -

Symantec 20091.2.0.41 2010.05.04 -

TheHacker 6.5.2.0.275 2010.05.03 -

TrendMicro 9.120.0.1004 2010.05.04 -

TrendMicro-HouseCall 9.120.0.1004 2010.05.04 -

VBA32 3.12.12.4 2010.05.04 -

ViRobot 2010.5.4.2303 2010.05.04 -

VirusBuster 5.0.27.0 2010.05.04 -

Additional information

File size: 60 bytes

MD5...: f2a0af567de04991d18b512d1dbcfdb2

SHA1..: 917143239183861ec28affb45aa9ce59dd0060c2

SHA256: c287c9638a178c7e94562a15a0c0fec2fe21e8abf8856a093c3208ef3919a4a4

ssdeep: 3:J0AatREjKSRbuUyJN/oUyn:+7j4JR6pJN/op

PEiD..: -

PEInfo: -

RDS...: NSRL Reference Data Set

-

pdfid.: -

trid..: Generic INI configuration (100.0%)

sigcheck:

publisher....: n/a

copyright....: n/a

product......: n/a

description..: n/a

original name: n/a

internal name: n/a

file version.: n/a

comments.....: n/a

signers......: -

signing date.: -

verified.....: Unsigned

[Maniac]

How are things now?

[vaish]

How are things now?

I just restarted my computer and antimalware doctor did not come back after logging in. So I would say it has been cleaned!! But will wait till you confirm...Thanks a lot!

[Maniac]

Yes, IMO your system is clean.

Last steps:

Step 1:

* Go to start > run and copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

Step 2:

Please manually delete JavaRa, GMER and DDS.

Step 3:

Please download and install the latest version of Adobe Reader from:

http://www.adobe.com

About Java:

http://java.com/en/

Step 4:

Some malware preventions:

http://miekiemoes.blogspot.com/2008/02/how...nt-malware.html

Safe surfing!

[vaish]

Hi Borislav, thanks a lot for your help in fixing the virus

One last question with respect to my anti virus protection-

I currently use webroot antivirus with spysweeper and my subscription runs out end of this month. I have only recently installed the licensed version of Malwarebytes. Would you recommend that I renew my webroot antivirus subscription next month OR will just keeping the Malwarebytes antimalware alone work? If I need an additional virus protection program in addition to malwaebytes, what would you recommend that I use. Your feedback is appreciated, thanks again...

[Maniac]

Your antivirus may not be bad, but not the best, so we encourage you to choose any product, among the most popular. However, MBAM is not an antivirus program so that it can be an alternative, but it's the perfect addition to your antivirus program. Maybe one of these av programs:

http://users.telenet.be/bluepatchy/miekiem....html#AntiVirus Scanners

You're welcome!