Newest version of Malwarebytes wont work for me

[KillerAtLarge]

I am unable to use the newest version of Malwarebytes. I tried to update when it came out in April, but it didnt work. I didnt feel like messing with it at the time, so I stuck with the outdated version, but now Ive decided its time to update.

Install goes through clean, but when I try to open the program, it crashes.

I took screenshots of the two error windows that pop up, to help you out a little more.

Thank you for any help.

-KillerAtLarge

[marktreg]

Hi KillerAtLarge,

I can try to help you figure out a fix for the problem. But this problem is being a bit of a pain to get to the bottom of, so I don't know whether I'll succeed or not. If you want to give it a go, please do the following:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):
  

  @color 48
  @echo off
  rd /s /q "%allusersprofile%\application data\Malwarebytes"
  del /f /q %0

  Once you've done that click on File and select Save As...
  

• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and right click on it and select Run as administrator then click Continue at the User Account Control prompt.
  
• Temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
• Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
  

If this does not work, please post back and tell us what other security software is installed on the computer. eg: antivirus, firewall, etc. If you have Symantec/Norton products, please tell us whether or not you have the add-on-pac installed.

You can also try this:

Correct Malwarebytes' Anti-Malware Runtime Errors:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\mbamext.dll"
  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\ssubtmr6.dll"
  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\mbamext.dll"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\ssubtmr6.dll"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"

  
  

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file MBAM Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it on XP. Note: For Windows Vista and Windows 7 right click on it and choose Run As Administrator
  
• Click OK to each of the 3 dialog boxes that should show a success message for each file registered
  
• If you get an error that REGSVR32 "is not recognized as an internal or external command, operable program or batch file", then ensure that the file REGSVR32.EXE exists in the C:\SYSTEM32 folder. If it's not found there you can copy if from another Computer running the same operating system and service pack level.
  

If that doesn't fix it then please download and install the Service Pack 6 for Visual Basic 6.0 from here to see if it helps.

Please let us know how you get on and include details of any possible error messages, etc.

(P.S. Thanks to exile360 for his excellent canned fixes.)

[KillerAtLarge]

Alright, I tried out the 1st fix with no success. I got the same messages.

Here is a list of all the security software installed on my comp.

BitDefender Internet Security 2010

Kaspersky Internet Security 2010

Super Anti-Spyware

Malwarebytes

Hijackthis

BitDefender - is the main one I use. I turned off all the features while trying the first fix

Kaspersky - Was turned off during trying out of the first fix and is turned off 95 percent of the time. Only used when I need to beef up security.

Super Anti-Spyware - Only used for its scan. Turned off 99% of time. Turned off during trial of 1st fix

I dont know if this would help, but I can do a hijackthis report for you if you want.

I have to go out for a little while,but I will try out the other fixes by the end of the night. Also, if there is anything else you want me to give you that will help, lemme know.

Thank you,

-KillerAtLarge

[KillerAtLarge]

Oh and the last version of Malwarebytes that worked for me was v1.44.

[noknojon]

Hi Kiler -

You do not actually require both BitDefender and Kaspersky - SAS is always OK to run as an On Call item at any time and will cause no problems -

Delete one of those Antivirus programs if they are not paid versions as they will cause a conflict and also block too much -

You will not 'Beef up Security' with the 2 A/V's operating together - You do the opposite -

Please totally disable them both as you try marktreg's fixes (and I reccomend removal of one of the A/V's) -

Thank You -

[loveless19]

hajee how i hate this 2 errors<3

[KillerAtLarge]

Hey there, Noknojon

Ok, I want to thank you for your input. I totally understand what you are saying and I understand what and why you are saying what you are saying. Please describe to me what and why you are saying what you are saying and which one of the two AV programs you think is the problem.

What I will do is uninstall both and then try to install mbam from a fresh installl with any other anti malware software installed.

However, it is 9:24 PM on the Pacific Coast and I am drunk as a skunk. So......I will have more info to you by the afternoon on the Pacific by the nighttime.

If that is a problem, pleae send me a email to chris_tallon@yahoo.com.

Thank you for your help and time,

David Tallon

[noknojon]

Hi Killer -

Tuesday 2.00 PM here and a reasonably clean head - The explanation is a bit complicated but ..... - The main problem with 2 A/V programs (especially strong ones) is that they will contradict each other - If one finds a problem then the other may have already found it, or wants to find it but cannot react in time -

Then you get a conflict between the 2 internally trying to remove it - The 2 programs "can" coexist together but they must have exclusions set into both their operating systems to not recognise that each other exists - Sometimes this works and sometimes not -

Basically they Fight each other and can also find that each other is an infection - This is why we say to add exclusions to your A/V when using the Real Time version of MBAM - Kaspersky is most likely all you need (keep it updated) and I will add a shortcut link to how Kaspersky say to add exclusions -

These are from our FAQ area - For KIS 2010 This Item has a video with it and some written instructions - Clear Head for understanding this one -

This is one reason why I went for Microsoft Security Essentials (Free easy and works) -

Regards -

[noknojon]

Thanks Kristain Hayes -

The reboot is always required - Safe mode will only find Extreme problems as most files required are not open in safe mode -

Our experts always say not to run in safe mode as the program is not designed that way -

PS - You forgot ; 6. Add a restore point after the scan -

Thank you for your input - Any extra help is always welcome -