Jump to content

Removed antimalware doctor, now computer freezes

kissfandoug
 Share

Recommended Posts

kissfandoug

kissfandoug

Posted
Posted

I used MBAM, to remove antimalware doctor. Now, my computer freezes when I boot up, and it runs chkdsk on every boot. I tried to fix that problem in the registry, but it didn't work. When I say it freezes, it seems it runs for a short amount of time, then stops. At first, some of the buttons work, but then the graphics get messed up and all the windows that are open stay open and don't close. If I boot in safe mode, I can run MBAM and it finds some cookies & files and is able to remove it, but only after a reboot. Then when I do, it freezes. Also, IE doesn't work but firefox will. the virus/malware has disabled windows firewall and will not let me start it, and it has shut off automatic updates. None of the scanners are able to update. I'm using Windows xp pro (latest update). Here is my hijack this log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:26:29 PM, on 5/2/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\windows\System32\smss.exe

C:\windows\system32\winlogon.exe

C:\windows\system32\services.exe

C:\windows\system32\lsass.exe

C:\windows\system32\Ati2evxx.exe

C:\windows\system32\svchost.exe

C:\windows\System32\svchost.exe

C:\windows\system32\svchost.exe

C:\windows\system32\Ati2evxx.exe

C:\Program Files\AVG\AVG9\avgchsvx.exe

C:\Program Files\AVG\AVG9\avgrsx.exe

C:\Program Files\AVG\AVG9\avgcsrvx.exe

C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

C:\windows\system32\spoolsv.exe

C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\AVG\AVG9\avgwdsvc.exe

C:\WINDOWS\system32\bgsvcgen.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\AVG\AVG9\avgnsx.exe

C:\WINDOWS\system32\hasplms.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe

C:\Program Files\Norton Ghost\Agent\VProSvc.exe

C:\Onyx\AutoUpdate\OnxUpdtService.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\WINDOWS\system32\SAiDownloader.exe

C:\WINDOWS\system32\SAiLicSvr.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe

C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe

C:\windows\system32\svchost.exe

C:\Program Files\Smith Micro\StuffIt 12.0.1\ArcNameService.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Webroot\Washer\WasherSvc.exe

C:\Program Files\AVG\AVG9\avgemc.exe

C:\windows\Explorer.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\AVG\AVG9\avgcsrvx.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe

C:\windows\system32\wscntfy.exe

C:\windows\stsystra.exe

C:\Program Files\Common Files\AOL\1220328624\ee\AOLSoftware.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Hard Disk Sentinel\HDSentinel.exe

C:\PROGRA~1\AVG\AVG9\avgtray.exe

C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe

C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe

C:\Program Files\RFA\rfagent.exe

C:\Program Files\Norton Ghost\Agent\VProTray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe

C:\Program Files\Webroot\Washer\wwDisp.exe

C:\Program Files\DAEMON Tools Lite\DTLite.exe

C:\windows\system32\rundll32.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://192.168.0.50/DiagStatsLAMPS.htm

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555

O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Ask Search Assistant BHO - {9CB65201-89C4-402c-BA80-02D8C59F9B1D} - (no file)

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O2 - BHO: Ask Toolbar BHO - {FE063DB1-4EC0-403e-8DD8-394C54984B2C} - (no file)

O3 - Toolbar: Ask Toolbar - {FE063DB9-4EC0-403e-8DD8-394C54984B2C} - (no file)

O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)

O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1220328624\ee\AOLSoftware.exe

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [Hard Disk Sentinel] "C:\Program Files\Hard Disk Sentinel\HDSentinel.exe" /AUTORUN

O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe

O4 - HKLM\..\Run: [OSSelectorReinstall] C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall.exe

O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe"

O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [rfagent] "C:\Program Files\RFA\rfagent.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [Norton Ghost 14.0] "C:\Program Files\Norton Ghost\Agent\VProTray.exe"

O4 - HKLM\..\Run: [Name of App] C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe r

O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [Adobe_ID0ENQBO] C:\PROGRA~1\COMMON~1\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4Tray.exe

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"

O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"

O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe

O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun

O4 - HKCU\..\Run: [Jfatali] rundll32.exe "C:\WINDOWS\dsxletl.dll",Startup

O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\Microsoft Office\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\Microsoft Office\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\Microsoft Office\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\Microsoft Office\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\windows\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\windows\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: Web-Based Email Tools - http://email.secureserver.net/Download.CAB

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flas...ent/swflash.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O20 - Winlogon Notify: avgrsstarter - C:\windows\SYSTEM32\avgrsstx.dll

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\windows\system32\Ati2evxx.exe

O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe

O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe

O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe

O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Defragmentation-Service (DfSdkS) - mst software GmbH, Germany - C:\Program Files\Ashampoo\Ashampoo WinOptimizer 6\Dfsdks.exe

O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: HASP License Manager (hasplms) - Aladdin Knowledge Systems Ltd. - C:\WINDOWS\system32\hasplms.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe

O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe

O23 - Service: Onyx Updater (OnyxUpdaterService) - Onyx Graphics - C:\Onyx\AutoUpdate\OnxUpdtService.exe

O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

O23 - Service: SAiDownloader - TODO: <Company name> - C:\WINDOWS\system32\SAiDownloader.exe

O23 - Service: SAiLicSvr - SA International - C:\WINDOWS\system32\SAiLicSvr.exe

O23 - Service: Sentinel Keys Server (SentinelKeysServer) - SafeNet, Inc. - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe

O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe

O23 - Service: Stuffit Archive Name Service - Smith Micro Software, Inc. - C:\Program Files\Smith Micro\StuffIt 12.0.1\ArcNameService.exe

O23 - Service: SymSnapService - Symantec - C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe

O23 - Service: WUSB300NSvc - Unknown owner - C:\Program Files\Linksys\WUSB300N\WLService.exe (file missing)

O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

--

End of file - 13933 bytes

Link to post
Share on other sites
Maniac

Maniac

Posted
Posted

Hello kissfandoug! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install any software or hardware, while work on.

  • Open HijackThis, click Config, click Misc Tools
  • Click Open Uninstall Manager
  • Click Save List (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.

Link to post
Share on other sites
kissfandoug

kissfandoug

Posted
  • Author
Posted

I've attached the list

thanks

Hello kissfandoug! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install any software or hardware, while work on.

  • Open HijackThis, click Config, click Misc Tools
  • Click Open Uninstall Manager
  • Click Save List (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.

uninstall_list.txt

Link to post
Share on other sites
Maniac

Maniac

Posted
Posted

Step 1:

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Windows\Sun
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Step 2:

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.


  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player

Step 3:

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 4:

Please download the following scanning tool. GMER

  • Open the zip file and copy the file
    gmer.exe
    to your Desktop.

  • Double click on
    gmer.exe
    and run it.

  • It may take a minute to load and become available.

  • Do not make any changes. Click on the
    SCAN
    button and DO NOT use the computer while it's scanning.

  • Once the scan is done click on the
    SAVE
    button and browse to your Desktop and save the file as
    GMER.LOG

  • Zip up the
    GMER.LOG
    file and save it as
    gmerlog.zip
    and attach it to your reply post.

  • DO NOT
    directly post this log into a reply. You
    MUST
    attach it as a
    .ZIP
    file.

  • Click OK and quit the GMER program.

In your next reply, please include these log(s) in this sequence:

  1. JavaRa log
  2. MalwareBytes' Anti-Malware log
  3. GMER log

Link to post
Share on other sites
kissfandoug

kissfandoug

Posted
  • Author
Posted

It took 4 reboots to get the java removed and to run malwarebytes. I am unable to update MBAM. It asked for a reboot to clean some of the files, but when I rebooted I wasn't able to tell if it did. I was only able to run GMER.exe in safe mode but it did finish and it did find something.

JavaRa Log:

JavaRa 1.15 Removal Log.Report follows after line.------------------------------------The JavaRa removal process was started on Mon May 03 13:39:17 2010

Found and removed: Software\JavaSoft\Java2D\1.6.0_01Found and removed: Software\JavaSoft\Java2D\1.6.0_06Found and removed: SOFTWARE\Microsoft\Active Setup\Installed Components\{08B0E5C0-4FCB-11CF-AAA5-00401C608500}------------------------------------Finished reporting.

MBAM Log:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

5/3/2010 1:48:07 PM

mbam-log-2010-05-03 (13-48-07).txt

Scan type: Quick scan

Objects scanned: 134156

Time elapsed: 6 minute(s), 9 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Step 1:

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Windows\Sun
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Step 2:

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.


  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player

Step 3:

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 4:

Please download the following scanning tool. GMER

  • Open the zip file and copy the file
    gmer.exe
    to your Desktop.

  • Double click on
    gmer.exe
    and run it.

  • It may take a minute to load and become available.

  • Do not make any changes. Click on the
    SCAN
    button and DO NOT use the computer while it's scanning.

  • Once the scan is done click on the
    SAVE
    button and browse to your Desktop and save the file as
    GMER.LOG

  • Zip up the
    GMER.LOG
    file and save it as
    gmerlog.zip
    and attach it to your reply post.

  • DO NOT
    directly post this log into a reply. You
    MUST
    attach it as a
    .ZIP
    file.

  • Click OK and quit the GMER program.

In your next reply, please include these log(s) in this sequence:

  1. JavaRa log
  2. MalwareBytes' Anti-Malware log
  3. GMER log

GMER.zip

Link to post
Share on other sites
Maniac

Maniac

Posted
Posted

Step 1:

Go into C:\Program Files\Malwarebytes' Anti-Malware and you will see a file called mbam.exe Right click on it and drop down to Rename change the name to firefox.com From mbam.exe to firefox.com . Please, restart your computer.

Step 2:

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Link to post
Share on other sites
kissfandoug

kissfandoug

Posted
  • Author
Posted

I can't update MBAM. It gives me this error: MBAM_ERROR-UPDATIN (0, 0, SHRegGetPath)

But it did run and give me this report:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

5/4/2010 12:01:26 PM

mbam-log-2010-05-04 (12-01-26).txt

Scan type: Quick scan

Objects scanned: 134011

Time elapsed: 5 minute(s), 52 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Step 1:

Go into C:\Program Files\Malwarebytes' Anti-Malware and you will see a file called mbam.exe Right click on it and drop down to Rename change the name to firefox.com From mbam.exe to firefox.com . Please, restart your computer.

Step 2:

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Link to post
Share on other sites
kissfandoug

kissfandoug

Posted
  • Author
Posted

I'm having problems gettint the sfc.exe to finish in normal mode. It gets about 75% done and freezes. It asks for the cd quite a few times. I tried to run it in safe mode but it won't. Do you have any other suggestions?

thanks,

Doug

Please follow these instructions:

http://www.bleepingcomputer.com/forums/topic43051.html

Then try to update MBAM.

Link to post
Share on other sites
kissfandoug

kissfandoug

Posted
  • Author
Posted

I finally did get sfc.exe to finish, but the trojan/virus has blocked windows updates. I can get to microsoft.com, but I have no way of knowing which files to download.

I'm having problems gettint the sfc.exe to finish in normal mode. It gets about 75% done and freezes. It asks for the cd quite a few times. I tried to run it in safe mode but it won't. Do you have any other suggestions?

thanks,

Doug

Link to post
Share on other sites
kissfandoug

kissfandoug

Posted
  • Author
Posted

Malwarebytes still will not update, I get the same error as before.

I finally did get sfc.exe to finish, but the trojan/virus has blocked windows updates. I can get to microsoft.com, but I have no way of knowing which files to download.
Link to post
Share on other sites
kissfandoug

kissfandoug

Posted
  • Author
Posted

I manually updated malwarebytes and ran another scan and here is the log file. It asked me to reboot, but I am still unable to update Malwarebytes from the update tab in the program. Also, it has stopped doing chkdsk before every reboot - which is nice - but it still freezes at random times. I can update superantispyware, spybot s&d, but not malwarebytes (at least through the program)

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4060

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

5/5/2010 1:38:52 PM

mbam-log-2010-05-05 (13-38-52).txt

Scan type: Quick scan

Objects scanned: 137722

Time elapsed: 6 minute(s), 4 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CURRENT_USER\Software\M5T8QL3YW3 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\Tasks\{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

Malwarebytes still will not update, I get the same error as before.
Link to post
Share on other sites
Maniac

Maniac

Posted
Posted

Sorry for delay.

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.