Mbam Error Updating

[Juneau]

Hi there,

Whenever I try to update Mbam or it tries to auto-update, I get the error message:

An error has occured, please report this error code to our support team.

MBAM_ERROR_UPDATING (409, 0, HTTPStatusCode)

The scan feature still seems to work fine. I've tried reinstalling the program but I still hit the same updating problem.

Thanks for your help.

[marktreg]

That HTTP status code indicates that the request could not be processed because of conflict in the request, such as an edit conflict.

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

If this does not work, please post back and tell us what other security software is installed on the computer. eg: antivirus, firewall, etc. If you have Symantec/Norton products, please tell us whether or not you have the add-on-pac installed.

[Juneau]

Thanks for the reply, I followed your instructions and did a clean re-install but the problem persists.

I'm on XP home edition, SP3. I did a system restore a couple of months ago, I've been using Mbam, Avast anti-virus and the regular windows firewall so far. I have't detected any threat on this system since the restore, I can't think of a potential conficting program I've installed since Mbam stopped being able to update. Is there any other information I can provide?

[noknojon]

Hi Juneau - Sorry your thread was hijacked --

Please run this CheckDisk scan - Copy and paste it into your Run Box - Close all other open programs and let it run - On average it takes 30 mins to run-

It will reboot your system and run a full 5 stage check - If there is any errors in your system it will repair most of them - Have a coffee and let it run -

Also please ensure you have all the latest Microsoft updates from their updates site, in case you missed any with the restore -

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

If it has not completed within 1 - 1 1/2 hours then you may have a system error - Let it finish if you can -

Thank You -

[Juneau]

Thanks for a speedy reply. I just did a quick mbam scan that turned up 7 threats, I thought I should run this by you before doing the checkdisk scan. I'm not really an expert at this but I thought better safe than sorry.

Is this likely related?

The only thing I have installed since has been Avast antivirus.

log.txt

[marktreg]

@ Juneau

Hi Juneau,

We will try to keep this thread for your specific problem. Please post your replies in this thread so that noknojon can continue to help you here.

[Juneau]

No reply so I went ahead and ran CHKDSK with no problems, the MBAM error 409 still persists when I try to update. Anything else I can do?

[AdvancedSetup]

The error 409 is actually a bit ambiguous from Microsoft. It could be partly to do with your last system restore. The best thing to do is first seek assistance to make sure you don't have any hidden Malware or Root Kits that are currently undetected. If that all comes back clean then move on to the PC Help forum and we'll see if we can get your PC working properly again.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Juneau]

Managed to fix the problem: turned out to be a change in my university campus internet service that was blocking mbam from updating; nothing to do with my software or hardware.

Hope this helps anyone that stumbled here with a similar problem. Thanks for all your help and apologies for the bump. :]