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My computer is working but cannot access the Internet (with Mozilla and IE 6)

I cannot drag & drop any file on the desktop or anywhere else (I would have like dto a external hard disk and plan a hard reboot).

Thanks for your help!!!! :lol:

Here is the log from HJT

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 18:03:40, on 10/06/2008

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe

C:\Program Files\QuickTime\qttask.exe

C:\PROGRA~1\HPQ\ONE-TO~1\OneTouch.EXE

C:\WINDOWS\System32\carpserv.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe

C:\WINDOWS\System32\ctfmon.exe

C:\Program Files\RALINK\Common\RaUI.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/2Q00CPT/040C/bF8.asp

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.compaq.com/2Q00CPT/040C/bF7.asp

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redire...;lc=040c&ac

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.presario.net/scripts/redirec...rch&ap=b204

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/redirec...rch&ap=b204

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/redirec...rch&ap=b204

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://desktop.presario.net/scripts/redire...;lc=040c&ac

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O4 - HKLM\..\Run: [Watch] C:\PROGRA~1\Minitel\Watch.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [QT4HPOT] C:\PROGRA~1\HPQ\ONE-TO~1\OneTouch.EXE

O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s

O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe

O4 - HKLM\..\Run: [CARPService] carpserv.exe

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [bitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized

O4 - HKUS\S-1-5-21-1383073748-863898074-1377682316-1006\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe (User '?')

O4 - HKUS\S-1-5-21-1383073748-863898074-1377682316-1006\..\Run: [bitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized (User '?')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User '?')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe

O9 - Extra button: Sites Perso - {06FE5D05-8F11-11d2-804F-00105A133818} - http://compaqnet.ifrance.com/heberg/accueil (file missing)

O9 - Extra 'Tools' menuitem: Compaq France - {06FE5D05-8F11-11d2-804F-00105A133818} - http://compaqnet.ifrance.com/heberg/accueil (file missing)

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O23 - Service: Avira AntiVir Personal

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R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.presario.net/scripts/redirec...rch&ap=b204

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/redirec...rch&ap=b204

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/redirec...rch&ap=b204

O9 - Extra button: Sites Perso - {06FE5D05-8F11-11d2-804F-00105A133818} - http://compaqnet.ifrance.com/heberg/accueil (file missing)

O9 - Extra 'Tools' menuitem: Compaq France - {06FE5D05-8F11-11d2-804F-00105A133818} - http://compaqnet.ifrance.com/heberg/accueil (file missing)

Fix cheched :lol:

What is the comment?

I Do not understand

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Hi hixus and welcome to Malwarebytes. Please follow the instructions here and post the requested logs. Your PC is way due for updates, but we need to see if your infected first. The current service pack is 3. Is there any reason you havn't done the updates for over 4 years? When did you lose ability to connect to the internet? What other symptoms do you have?

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Hi hixus and welcome to Malwarebytes. Please follow the instructions here and post the requested logs. Your PC is way due for updates, but we need to see if your infected first. The current service pack is 3. Is there any reason you havn't done the updates for over 4 years? When did you lose ability to connect to the internet? What other symptoms do you have?

Hi Jean!

The problem I meet now is that Avast! told me I was infected (too late I think). The computer was already having some trouble for 2 weeks as it was blocked when opening too many windows at a time.

At the moment, it works normally except that I don't have any more Internet access (even if my connexion is OK) and I cannot move any file from the computer. I mean: no drag & drop, no copy/paste.

My settings have been cancelled also when the computer got blocked.

I didn't know I had to update Windows version...

I can post a log of Hijack this, from Antivir also.

I check for the other but MalwareBytes does not work as I have a runtime error:

http://www.malwarebytes.org/forums/index.php?showtopic=4870

It seems there is a pb with the .exe

Thanks for your help

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There is no version 2.0.0.04 of MBAM, so I don't know what you may have done. Please follow the instruction below. MBAM is on version 1.17

Make sure your running as an adminstrater on the machine. Allow email from Malwarebytes.org and set your preferences in the User Control Panel to email notifications for replies to your topics. This ensures you make prompt replies back and we get you cleaned in the fastest way possible.

Please set your system to show

all files; Click Start.

Open My Computer.

Select the Tools menu and click Folder Options.

Select the View Tab.

Under the Hidden files and folders heading select Show hidden files and folders.

Uncheck the Hide protected operating system files (recommended) option.

Click Yes to confirm.

Click OK.

If you haven't already, please get these programs, update and run a complete scan removing all items found.

Spybot Search & Destroy Be sure to use the immunize feature. But do not enable TeaTimer at this time.

Open SB S&D

Make sure you are in Advanced Mode. Click on the Mode [b/]link at the top of the program and then Advanced Mode.

Click on the Tools section and then Resident.

You will see two items.

1. Resident "SD helper" (Internet Explorer bad download blocker.) active

2. Resident "Tea Timer" (Protection of over-all system settings.) active.

Uncheck number 2..

Leave number 1 checked always.

You can enable Tea Timer again if you wish once all special fixes have been done.

Please run a quick scan of your main drive, usually C with MBAM making sure you check all items found for removal. Please post that log in your next reply.

Then go here and run a scan PandaActive Scan There is a full tutorial on how to to this at the top of this forum.

Post the logs from the Panda and MBAM scans please, along with a log from this program HiJack This!

You will post three logs. 1. MBAM scan. 2. Panda Active Scan. 3. HiJack This scan. Please run and post the scans in this order. You will finish the MBAM first so go ahead and post that log, then move on to Panda and so forth.

I will analyze the logs and give you further instructions. Be sure to set your email to allow mail from Malwarebytes.org and your personal settings to send an email on reply to your topic. This will let you know when there has been an update to your topic and you can come and see what has been said.

Be patient and persistent. These things can take time and many procedures.

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