Corrine Posted June 12, 2008 ID:20128 Share Posted June 12, 2008 We are working on the BSOD.Also Windows Vista SP1. Event Log, minidump, etc. emailed as an attachment from my mvps dot org account. Link to post Share on other sites More sharing options...
sho-dan Posted June 13, 2008 ID:20138 Share Posted June 13, 2008 Hello MarcinRan 3 Full scans on Vista Ultimate 32 bit OEM w/SP1 installed. The first and third full scan had the unexpected shutdown error/Bluescreen and the second full scan was completed. Sent Event log attachment via your org. email address Malwarebytes' Anti-Malware 1.17Database version: 8517:22:16 PM 6/12/2008mbam-log-6-12-2008 (19-22-16).txtScan type: Full Scan (C:\|)Objects scanned: 117286Time elapsed: 14 minute(s), 23 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0Edit: ok Link to post Share on other sites More sharing options...
ntaparagod2 Posted June 13, 2008 ID:20141 Share Posted June 13, 2008 Anyone that gets a crash please let us know what other security software you have installed .I ran a full scan and it crashed my computer 3 times. I disabled all of my security and it still crashed my computer only when I set it to do a full scan. When I do a quick scan, it does not crash the computer.I am using Bitdefender Total Security 2008 and Haute Secure and Windows Defender.I am running Vista Home Premium sp1 Link to post Share on other sites More sharing options...
GT500 Posted June 13, 2008 ID:20148 Share Posted June 13, 2008 You are both using x86 versions of Vista, right?BTW: Marcin, I haven't run a full scan before, so tomorrow when I get on site I will start up the laptop, and let it run a full scan. I'll let you know on MSN if I had any crashing issues. Link to post Share on other sites More sharing options...
ntaparagod2 Posted June 13, 2008 ID:20150 Share Posted June 13, 2008 You are both using x86 versions of Vista, right?BTW: Marcin, I haven't run a full scan before, so tomorrow when I get on site I will start up the laptop, and let it run a full scan. I'll let you know on MSN if I had any crashing issues.I am using Vista 32 bit Link to post Share on other sites More sharing options...
beversoll Posted June 13, 2008 ID:20151 Share Posted June 13, 2008 32-bit vista business sp1If you would like me to turn-off all resident programs and scan let me know (if your not sure if its Vista or malware protection related) Link to post Share on other sites More sharing options...
sho-dan Posted June 13, 2008 ID:20158 Share Posted June 13, 2008 Using Vista Ultimate 32 bit OEM Link to post Share on other sites More sharing options...
GT500 Posted June 13, 2008 ID:20166 Share Posted June 13, 2008 BTW: Marcin, I haven't run a full scan before, so tomorrow when I get on site I will start up the laptop, and let it run a full scan. I'll let you know on MSN if I had any crashing issues.Full scan didn't take as long as I expected. It also didn't crash my work laptop, or find any malware or false-positives. I will try testing in Vista x64 when I get home. I have Vista Ultimate x64 SP1 and Vista Ultimate x64 with no service packs and no extra software installed that I can test with. Marcin, if you get the issues figured out before then, then let me know.If you would like me to turn-off all resident programs and scan let me know (if your not sure if its Vista or malware protection related)That might be a good idea. If you want to try it, you can. Unless Marcin gets this figured out and a fix properly beta tested before I get home, then I will also be doing a series of tests of my own. Let us know if you get anywhere. Link to post Share on other sites More sharing options...
JeanInMontana Posted June 13, 2008 ID:20185 Share Posted June 13, 2008 Arg, I thought the protection service issue was fixed with the clean install but it doesn't start now at all. Error 997. Link to post Share on other sites More sharing options...
JeanInMontana Posted June 13, 2008 ID:20215 Share Posted June 13, 2008 OK, now the service will start? It's running. MBAM didn't start at boot but when I manually started it did update and tried the service it started. Link to post Share on other sites More sharing options...
beversoll Posted June 13, 2008 ID:20227 Share Posted June 13, 2008 I turned off all protection (after disconnecting from the internet) and the full scan did not cause BSOD. Turned off Windows Defender, Trend Micro AV and FirewallMalwarebytes' Anti-Malware 1.17Database version: 8515:29:15 PM 6/13/2008mbam-log-6-13-2008 (17-29-15).txtScan type: Full Scan (C:\|D:\|)Objects scanned: 128353Time elapsed: 16 minute(s), 21 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:(No malicious items detected)Registry Values Infected:(No malicious items detected)Registry Data Items Infected:(No malicious items detected)Folders Infected:(No malicious items detected)Files Infected:(No malicious items detected) Link to post Share on other sites More sharing options...
GT500 Posted June 14, 2008 ID:20234 Share Posted June 14, 2008 Try leaving only TendMicro AV turned on, and re-run the scan.Also, what firewall is it?EDIT: Never mind. Marcin believes he has the info he needs. No need to waste your time with more debugging. Link to post Share on other sites More sharing options...
alice09 Posted June 15, 2008 ID:20317 Share Posted June 15, 2008 Anyone that gets a crash please let us know what other security software you have installed .ive started using malware bytes for the past few weeks and think its great. ive had no crashes until yesterday.i updated and ran a full scan yesterday, 6/13 and my computer crashed.i updated today 6/14. database v 856/v 1.17 and ran a full scan and my computer crashed.i have xp home sp2 i didnt get a blue screen just a reboot and serious error notice. i have avira anti-virus, webroot spysweeper, windows defender, spyware blaster, spybot, zone alarm. Link to post Share on other sites More sharing options...
joe53 Posted June 15, 2008 ID:20370 Share Posted June 15, 2008 I have been running on-demand full scans daily without problems for a long time. (I had disabled resident protection a long time ago because of system slowdowns).Tonight I thought I would re-enable Protection, to see if things had improved. After updating to db 856, I ran a full scan and got a BSOD shutdown about 4 minutes in. After rebooting, I noticed MBAM Protection was disabled. I ran a full scan without problem. I can't help but point the finger at Protection here ...XP MCE 2005NOD32 v2.7Comodo Firewall Pro 3.xComodo BOClean 4.26Windows Defender Link to post Share on other sites More sharing options...
SIR****TMG Posted June 15, 2008 ID:20386 Share Posted June 15, 2008 Hello, I'm new here and just bought this product. After 4 mins I too BSOD, but fast scan worked fine.I'm running afew programs here. 1. Winpatrol 2.Spy sweeper 3.Superantispyware 4. Norton suite 2008 5. Windows defender 6.Avg anti-spyware 7. Spywareblaster 8.Counter spy also running vista home premium sp1 Link to post Share on other sites More sharing options...
JeanInMontana Posted June 15, 2008 ID:20387 Share Posted June 15, 2008 ive started using malware bytes for the past few weeks and think its great. ive had no crashes until yesterday.i updated and ran a full scan yesterday, 6/13 and my computer crashed.i updated today 6/14. database v 856/v 1.17 and ran a full scan and my computer crashed.i have xp home sp2 i didnt get a blue screen just a reboot and serious error notice. i have avira anti-virus, webroot spysweeper, windows defender, spyware blaster, spybot, zone alarm.Spybot is a rogue program and should be removed. Spybot Search and Destroy is not. Which do you have? Link to post Share on other sites More sharing options...
JeanInMontana Posted June 15, 2008 ID:20388 Share Posted June 15, 2008 Hello, I'm new here and just bought this product. After 4 mins I too BSOD, but fast scan worked fine.I'm running afew programs here. 1. Winpatrol 2.Spy sweeper 3.Superantispyware 4. Norton suite 2008 5. Windows defender 6.Avg anti-spyware 7. Spyblaster 8.Counter spy also running vista home premium sp1Spyblaster is a rogue program and should be removed. Link to post Share on other sites More sharing options...
JeanInMontana Posted June 15, 2008 ID:20389 Share Posted June 15, 2008 MBAM started with boot this morning, but the scheduled update and quick scan failed. I did both manually. Quck scan was twice as slow as it has been with this version but I do have many tabs open in FF one a media player for RaceBuddy. Malwarebytes' Anti-Malware 1.17Database version: 85711:14:21 AM 6/15/2008mbam-log-6-15-2008 (11-14-21).txtScan type: Quick ScanObjects scanned: 36781Time elapsed: 6 minute(s), 25 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:(No malicious items detected)Registry Values Infected:(No malicious items detected)Registry Data Items Infected:(No malicious items detected)Folders Infected:(No malicious items detected)Files Infected:(No malicious items detected) Link to post Share on other sites More sharing options...
SIR****TMG Posted June 15, 2008 ID:20394 Share Posted June 15, 2008 Sorry should of said "Spywareblaster" Link to post Share on other sites More sharing options...
Root Admin RubbeR DuckY Posted June 15, 2008 Author Root Admin ID:20396 Share Posted June 15, 2008 Guys we are working on the Full Scan problem. Remember this though, the Quick Scan catches 99.9% of all malware the Full Scan does. Link to post Share on other sites More sharing options...
alice09 Posted June 16, 2008 ID:20414 Share Posted June 16, 2008 Spybot is a rogue program and should be removed. Spybot Search and Destroy is not. Which do you have?wow. ive never heard of the rogue one. thanks.i have spybot search and destroy. Link to post Share on other sites More sharing options...
Guest bbildman Posted June 16, 2008 ID:20425 Share Posted June 16, 2008 Vista home Premium, 1.16 crashed my system, as does 1.17 with a full scan. I removed Symantex AntiVirus and Zone Alarm since 1.16 and installed Avasta AntiVirus, using Vista Firewall. The restart happens about 7 - 8 minutes in. Sorry Link to post Share on other sites More sharing options...
GT500 Posted June 16, 2008 ID:20430 Share Posted June 16, 2008 bbildman, don't worry. Marcin is working on the crash issue. The last I heard heard, he knows what's causing it, and he's trying to get the issue sorted out.Also, please keep in mind that the Quick Scan finds at least 99% of the stuff that the Full Scan does. Link to post Share on other sites More sharing options...
Crunge Posted June 16, 2008 ID:20432 Share Posted June 16, 2008 I see that the BSoD issue is being addressed. First, I think MBAM is a fantastic product (good job, Malwarebyes) and I find the team extremely responsive. Just to add my experience, I too suffer a BSoD on a full scan. It happens quickly: ~24 seconds in, during the registry scan. This is on Vista Ultimate 32-bit and I'm also running AVG Anti-Virus 8.0.I look forward to the fix and thank you for all your hard work on MBAM. Link to post Share on other sites More sharing options...
JeanInMontana Posted June 16, 2008 ID:20450 Share Posted June 16, 2008 Today MBAM started with boot and scheduled update check and scan ran smooth! Link to post Share on other sites More sharing options...
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