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Runtime Error 372


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This is for my wife's pc recently she is unable to access multiple programs including MB and antivirus. Also I can't connect to the internet now. The following error is displayed when attempting to open programs Runtime error 372 Failed to load vbalGrid form vbalgrid6. ocx. Below is the HighJack This log. I was unable to get an MB log. Thanks in advance.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:07:27 PM, on 4/30/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.17023)

Boot mode: Safe mode with network support

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\McAfee.com\Agent\mcagent.exe

E:\Dial-a-fix-v0.60.0.24\Dial-a-fix-v0.60.0.24\Dial-a-fix.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - Default URLSearchHook is missing

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20100223091320.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll

O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe

O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup

O4 - HKUS\S-1-5-21-1229272821-651377827-725345543-500\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup (User '?')

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O23 - Service: Application Management (AppMgmt) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Windows Audio (AudioSrv) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Computer Browser (Browser) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe

O23 - Service: Cryptographic Services (CryptSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: DHCP Client (Dhcp) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Logical Disk Manager (dmserver) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: DNS Client (Dnscache) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Wired AutoConfig (Dot3svc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Extensible Authentication Protocol Service (EapHost) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Error Reporting Service (ERSvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: COM+ Event System (EventSystem) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Help and Support (helpsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: HID Input Service (HidServ) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Health Key and Certificate Management Service (hkmsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: hpqcxs08 - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: HP CUE DeviceDiscovery Service (hpqddsvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Server (lanmanserver) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Workstation (lanmanworkstation) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: TCP/IP NetBIOS Helper (LmHosts) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Personal Firewall (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe

O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe

O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

O23 - Service: McAfee Online Backup (MOBKbackup) - McAfee, Inc. - C:\Program Files\McAfee Online Backup\MOBKbackup.exe

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: Network Access Protection Agent (napagent) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Net Driver HPZ12 - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Network Connections (Netman) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Network Location Awareness (NLA) (Nla) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Removable Storage (NtmsSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Remote Access Auto Connection Manager (RasAuto) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Remote Access Connection Manager (RasMan) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Remote Registry (RemoteRegistry) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Secondary Logon (seclogon) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: System Event Notification (SENS) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) (SharedAccess) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Shell Hardware Detection (ShellHWDetection) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: System Restore Service (srservice) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: SSDP Discovery Service (SSDPSRV) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Windows Image Acquisition (WIA) (stisvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Telephony (TapiSrv) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Terminal Services (TermService) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Themes - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Universal Plug and Play Device Host (upnphost) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Windows Time (W32Time) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: WebClient - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Windows Management Instrumentation (winmgmt) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

O23 - Service: Portable Media Serial Number Service (WmdmPmSN) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Windows Management Instrumentation Driver Extensions (Wmi) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Security Center (wscsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Windows Driver Foundation - User-mode Driver Framework (WudfSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)

O23 - Service: Wireless Zero Configuration (WZCSVC) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

O23 - Service: Network Provisioning Service (xmlprov) - Unknown owner - C:\WINDOWS\System32\svchost.exe (file missing)

--

End of file - 15110 bytes

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Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1

Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Type the content of the following codebox into the main textfield:
    :filefind
    svchost.exe
  • Note the command starts with a colon ( : ), :filefind.
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

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SystemLook v1.0 by jpshortstuff (11.01.10)

Log created at 10:12 on 03/05/2010 by smart bonus (Administrator - Elevation successful)

========== filefind ==========

Searching for "svchost.exe"

C:\WINDOWS\$NtServicePackUninstall$\svchost.exe -----c 14336 bytes [14:37 17/09/2008] [10:00 04/08/2004] 8F078AE4ED187AAABC0A305146DE6716

C:\WINDOWS\ServicePackFiles\i386\svchost.exe ------ 14336 bytes [13:02 27/08/2008] [00:12 14/04/2008] 27C6D03BCDB8CFEB96B716F3D8BE3E18

-=End Of File=-

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The issue you are confronting is due to a bug in McAfee. Follow these steps from McAfee:

Recommended recovery SuperDAT procedure

1. From a computer that has Internet access, locate and download the Recovery SuperDAT from: http://download.nai.com/products/mcafee-av...SDAT5958_EM.exe (v1.9 MD5=7493ec6600b98627222a4d09300d2173 ; SDAT5958_EM.exe:[0-6D9CF]) (size: 448,976 bytes) and save it to portable media.

2. Take the portable media to each affected computer and run the tool.

NOTE: If you are not able to run the tool on the affected computer, (re)start your computer in Safe Mode. For instructions on starting in Safe Mode, see http://www.microsoft.com/resources/documen...e.mspx?mfr=true

3. Run the Recovery SuperDAT tool.

4. Restart in Normal Mode.

5. Use the product update to update to DAT 5959 or later.

If having problems using this tool, then we can manually resolve the issue.

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