Unable to access the Web

[wishliss26]

I'm having the same problem. I hope someone answers soon.

[Maniac]

Hello wishliss26! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install any software or hardware, while work on.
  

Step 1:

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
     
  2. Attach.txt
     

  [*]Save both reports to your desktop. Post them back to your topic.

Step 2:

Please download the following scanning tool. GMER

• Open the zip file and copy the file
  gmer.exe
  to your Desktop.
  
  
• Double click on
  gmer.exe
  and run it.
  
  
• It may take a minute to load and become available.
  
  
• Do not make any changes. Click on the
  SCAN
  button and DO NOT use the computer while it's scanning.
  
  
• Once the scan is done click on the
  SAVE
  button and browse to your Desktop and save the file as
  GMER.LOG
  
  
• Zip up the
  GMER.LOG
  file and save it as
  gmerlog.zip
  and attach it to your reply post.
  
  
• DO NOT
  directly post this log into a reply. You
  MUST
  attach it as a
  .ZIP
  file.
  
  
• Click OK and quit the GMER program.
  
  

How To Use Compressed (Zipped) Folders in Windows XP

Compress and uncompress files (zip files) in Vista

In your next reply, please include these log(s) in this sequence:

1. DDS log with Attach.txt
   
2. GMER log
   

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.