Unable update Malwarebytes

[Judy Lee]

First of all, my expertise level is somewhat limited. I have your program on my laptop. I can run your program and my computer scans clean, but I cannot update to run with current information. The error message I get is:

MBAM_ERROR_UPDATING (12002, 0, WinHttpQueryDataAvailable)

My HP Laptop is running Windows XP.

Please advise.

Thank you very much,

Judy Lee

[noknojon]

Hi Judy Lee -

Can you please post back and list any Antivirus program you are running and if you have a Firewall apart from the standard Windows program -

Thank You -

[AdvancedSetup]

Hi Judy,

It sounds like your Firewall or other security software is blocking the update. Please try the following to see if it resolves it.

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.
    

[Judy Lee]

Hi Judy Lee -

Can you please post back and list any Antivirus program you are running and if you have a Firewall apart from the standard Windows program -

Thank You -

Thank you for responding so quickly - I really appreciate it. I've had the feeling for sometime now that I should invest in your premium service for this laptop. It is shared by my teenage sons, and while they are rather careful and the computer is in a public space in our house, it still gets more than its fair share of infections.

I just logged the computer on to get the information you requested, and I get an error message which reads in the heading RUNDLL "Error loading cvhlhmjk08.dll The specified module could not be found." Then I clicked OK and my desktop appeared. On reboot, this didn't happen.

I have Zone Alarm and AVG Free as well as the normal windows programs.

Thank you,

Judy

[Judy Lee]

I am currently working on Ron Lewis's instructions.

[AdvancedSetup]

That should be a temporary file from the installer that it sounds like either your AV or ZoneAlarm blocked. You need to allow the file to run as it's a random file from the InnoSetup installer we use to package the program.

[Judy Lee]

Regarding Ron Lewis' instructions above, I was at the step to:

Download and run mbam-clean.exe from here

I downloaded it to my desktop and clicked run. I received error message reading:

c:\Documents and Settings\Judy\Desktp\mbab-clean.exe is not a valid Win32 application.

I might add that everything is running very slowly. I takes 2 and 3 tries to get some of the instructions to perform.

Thank you

[AdvancedSetup]

There may be a conflict between your Anti-Virus and/or Firewall software. For now please fully uninstall MBAM and reboot and see if the normal speed of the computer returns and let us know and then we can go on from there.

[Judy Lee]

MBAM is uninstalled. I did reboot.

I am sure this slowness and difficulty running MBAM is a recent development.

AVG, Zone Alarm and MBAM have been peacefully co-existing on this laptop for some months.

In September of last year, I spent a month camped on the forums of Bleeping Computer.

This laptop was a gift, and I didn't receive any of the original disks. As such, I don't have the ability to reformat the hard drive.

After endless patience and seemingly endless programs and logs, this laptop was pronounced "clean" and we exchanged a virtual high-five.

My weekly maintenance routine on all of our computers now includes

1. TFC by Oldtimer,

2. Update and run: AVG, Spybot and MBAM

3. ERUNT and NTREGOPT

Secunia is constantly running to check for updates, and a monthly run of MyDefrag.

I don't exactly understand the details of what I'm doing here, but I followed the Bleeping Computer gurus instructions, and up till now it has worked ok.

Both of my sons have recently followed me to Facebook, and I think this has exposed their computer to a new level of attack.

They learned quite a while ago to not click on the "Shoot the Ducks" ad and other trouble making links, but Facebook viruses can be insidious.

I'm sure if I could just get MBAM to update, it would work its magic and find the offender. I hope this additional input will shed some light on how to proceed.

It is hard to understand just what is relevant and what is not.

Thank you

[Judy Lee]

OK - HERE we go ...

Resident Shield Alert

Threat Detected!

File Name: c:\System Volume Information\_restore(3A579F61-82CF-4117-919A-DB7B394CD5BC0/RP16/A0012891.dll

Threat name: Trojan horse Agent2.ARQE

Detected on open.

And the options to click "Move to Vault" "Go to file" "Ignore"

Please advise.

[noknojon]

"Move to Vault"

This should remove the item from being active to being removed from your system -

Thank You -

[Judy Lee]

In the interim, a second item was found on the Resident Shield alert.

I clicked "Remove Threat as Power User" and then clicked "remove all unhealed infections."

On the first one, the result was "Moved to Virus vault."

On the second one, the result was "Object is inaccessible."

What do I do next?

Thank you very much,

Judy

[noknojon]

Hi Again -

Was there any 'note/wording with the second item , except "Object is inaccessible" - It could be a false alarm from one of your files -

Please read This topic on AVG from the FAQ area - I would also try to disable Zone Alarm and then try an update, as Zone Alarm can block the updates also -

Thank You -