Update error

[Slam Dunkley]

I dwonloaded Malwarebytes 1.46, but it won't update, I keep getting this message

MBAM_ERROR_UPDATING (0, 0, WinHttpQueryHeaders)

I have a paid version of Malwarebytes, can someone help me please?

Thank you

Slam Dunkley

[noknojon]

Hi Slam -

Can you please list the Antivirus and Firewall programs that you are running and From memory do you still have Win7 installed -

Thank You -

[Slam Dunkley]

Hi Slam -

Can you please list the Antivirus and Firewall programs that you are running and From memory do you still have Win7 installed -

Thank You -

I am running Norton Internet Security 2010 and Threatfire.

Yes I do still have Windows 7

Wow!, how did you know I had it? lol

[AdvancedSetup]

Temporarily disable your Anti-Virus and then run the following to see if it resolves the issue or not. Make sure you use the link in this post to download a new version.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.
    

[noknojon]

Hi Slam -

1 / A good memory !!

Can you disable Threatfire which is an over active Firewall - Also make sure any Add on pac from Norton can now be disabled - Especially the Parental Control part of the program - These are, again, overactive at times and block too many 'good' items - At times thet flag MBAM as a Red Site -

With Paid version of MBAM a lot of these items are already covered -

4052 is the current update version -

Thank You -

EDIT - Did you install V1.46 twice, as it will prompt for a second install (but no shut downs) - Keep us updated with your progress -

Or follow the directions by AdvancedSetup First - He knows more than me -

[Slam Dunkley]

Hi Slam -

1 / A good memory !!

Can you disable Threatfire which is an over active Firewall - Also make sure any Add on pac from Norton can now be disabled - Especially the Parental Control part of the program - These are, again, overactive at times and block too many 'good' items - At times thet flag MBAM as a Red Site -

With Paid version of MBAM a lot of these items are already covered -

4052 is the current update version -

Thank You -

EDIT - Did you install V1.46 twice, as it will prompt for a second install (but no shut downs) - Keep us updated with your progress -

Or follow the directions by AdvancedSetup First - He knows more than me -

Wow, well you got a dam good memory lol, to remember me out of everyone you speak to, well your suggestion was right but Advanced Setup's was wrong, I tried both methods. he might know more than you but not on this one!

Thanks a lot for your help