mabam_error

[thermosoflask]

Hi been using malwarebytes on my pc, windows xp for over a year, free version, last 3 nights i keep getting this error message when i try to start up malwarebytes. mbam_error_load_database (o, o).

i've uninstalled and reinstalled and it works fine updates and everything, then when i boot up the next day i get the same message and it wont work. any help please oh im a novice not techy minded. many thanks John.

[marktreg]

Please try the following to see if it helps:

You will need to follow these instructions carefully, with particular attention to the part at the end about setting file exclusions etc.

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Please post back and tell us how you get on.

[thermosoflask]

Hi Mark many thanks for your advice i've followed your instructions and it seems to work think the true test will come tomorrow when i log on again, fingers crossed and thanks again ,i will post here tomorrow and let you know, John.

[thermosoflask]

Hi Mark many thanks for your advice i've followed your instructions and it seems to work think the true test will come tomorrow when i log on again, fingers crossed and thanks again ,i will post here tomorrow and let you know, John.

Well what do you know after working ok for a week i tried today and got this message mbam_error_load_database(0, 5,)

any idea's anyone? im running XP if that helpsim not techy minded so idiot proof replies please, thanks John.

[marktreg]

Please do the following to see if it fixes the issue:

Run a Disk Check on your C: drive in Windows XP:

• Click Start and open My Computer
  
• Right-click on C: and select Properties
  
• Click on the Tools tab
  
• Under Error-checking click the Check Now... button
  
• Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  
• When the message box pops up, click the Schedule disk check button and restart your computer
  
• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so.
  

When the disk check is finished, please follow the directions again in post #2 above.

Let me know how you get on.

[thermosoflask]

Hi Mark many thanks again d/loaded it again and will try the disc check should it play up again , thanks ever so much for your help, John.