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Corrupt User Profile After Removal of Fake A/V


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I have noticed over the past few weeks that removal of variants of the Fake A/V malware has led to corruption of the user's profile. When attempting to run many programs, Windows Open With: dialogue comes up asking to choose a program to run the file with. An example would be if you tried to open IE, you would get that dialogue, can choose IE from the dialogue, at which point one is asked to run the install file. Another example would be opening Word, where the dialogue would come up, then choosing Word either the program will run, or you will be asked to install it. However, if you double click on a Word document, Word opens just fine.

If you create a new profile, everything works just fine, so there is corruption in the original profile Other, existing profiles seem to work OK, most of the time, but there are times when it will exhibit the same behavior as the original profile that was active when the Fake A/V was cleaned.

Has anyone observed this behavior as well, or are we the only "fortunate" ones to see this behavior? Has anyone determined exactly what gets broken, and a method to fix it? A fix for this, other than creating a new profile and all the work that goes along with it, would be greatly appreciated.

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Hello landr, and welcome to the forums here at Malwarebytes.org :)

Sounds like you still have remnants of the infection left behind..... Have the experts have a look at it.....

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you :)

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