Can't run Malwarebytes... or anything else

[Bob M]

On booting up this morning, my computer gave me an error message "Microsoft Visual C++ Runtime Library" and a message referencing "...SharedCOM/RoxWatchTray.exe". I went to start Malwarebytes but got another run-time error, 372.

The Taskbar has disappeared so I've tried opening programs through Task Manager>File>New Task, but most don't work. I was able to run a hijackthis log, paste it to MS Word and post it, using another computer, to an analyzer. I "fixed" the suggested entries and ran a new scan that came up clean... but the problems persist. The latest log is attached.

Any thoughts?

Thanks in advance for your help.

Bob M.

Logfile_of_Trend_Micro_HijackThis_v2.doc

[marktreg]

Hello, and welcome to malwarebytes.org

It is the policy of this forum that we can only work on malware related problems in the Malware Removal - HijackThis Logs forum, not in the general forums.

malwarebytes.org has a team of experts who will help you fix any malware related problems on your system.

If you would like a malware removal expert to give you personal assistance, please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic in the Malware Removal - HijackThis Logs forum here. If you cannot complete any of the steps, just post a NEW topic here and describe the problems you are having.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Bob M]

OK, thanks.

[marktreg]

Looking at your HJT log, I see you have Windows XP with McAfee software installed.

Please see this thread:

http://forums.malwarebytes.org/index.php?showtopic=47885

and determine if the McAfee false positive could be the cause of the problem.