Jump to content

XP Smart Security 2010 Rogue problem


Recommended Posts

Hello cn1018!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install any software or hardware, while work on.

Please follow the instructions:

http://www.bleepingcomputer.com/virus-remo...irus-vista-2010

Link to post
Share on other sites

Thank you for your instruction, but these will not work for the problem I had. Regedits did not work. I did manage to get the scan and removal. My internet explorer will launch, but will not connect to the internet. How can I fix this?

Thank you very much.

Link to post
Share on other sites

Step 1:

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

Step 2:

Please download the following scanning tool. GMER

  • Open the zip file and copy the file
    gmer.exe
    to your Desktop.

  • Double click on
    gmer.exe
    and run it.

  • It may take a minute to load and become available.

  • Do not make any changes. Click on the
    SCAN
    button and DO NOT use the computer while it's scanning.

  • Once the scan is done click on the
    SAVE
    button and browse to your Desktop and save the file as
    GMER.LOG

  • Zip up the
    GMER.LOG
    file and save it as
    gmerlog.zip
    and attach it to your reply post.

  • DO NOT
    directly post this log into a reply. You
    MUST
    attach it as a
    .ZIP
    file.

  • Click OK and quit the GMER program.

In your next reply, please include these log(s):

* DDS log with Attach.txt

* GMER log

Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.