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Computer locks up during scan


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My computer was infected with Antivirus XP. I downloaded and ran Malwarebytes in safe mode. It did a full scan and removed the problem nicely. Unfortunately now when I run a quick scan in normal mode it always locks up the computer at the same file. C:\windows\system32\clipbrd.exe. Any suggestions?

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Hello jlg3, and welcome to the forums here at Malwarebytes.org :)

It is quite possible that your computer may still be infected. MBAM should really only be run in Normal mode as this method would detect and remove any malware more effectively. You should seek help from the experts to help you check your system to ensure it is clean.

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you :)

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  • 3 months later...

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