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Malwarebytes will not run on a clean system


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I removed Desktop Security 2010 with Malwarebytes but only after having to rename both the installer and the mbam.exe to different file names.

Now that I have a "clean" system I registered the product and then ran it as a persistent process for real-time intrusion detection.

Each time that I selected the "Enable Realtime Monitoring" (or whatever it was called) and then either selected a different tab and/or exited the Malwarebytes config screen the checkbox was then unchecked and it was unclear as to whether or not the real-time monitoring was enabled. I was unable to see a malwarebytes process in the process tree and there was no other way to verify whether or not it was running.

I figured that perhaps it was because I had renamed the installer and the installed binary and I uninstalled and then re-installed the application.

I am still unable to run the mbam.exe and wondering if I made a bad purchase.

Any help is greatly appreciated as I would like to be able to run this as a persistent process to enhance system security.

Thank you in advance for your help.

-- Ryan Chapin

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Please do the following to see if it corrects the problem:

You will need to follow these instructions exactly, including the part about setting file exclusions, etc.

  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

After this, if Malwarebytes will not run, you may have an exe 'hijack' or other malware still present on your computer.

malwarebytes.org has a team of experts who will give you free help to fix any malware problems on your system.

But we can only work on malware in the Malware Removal - HijackThis Logs forum, not in the general forums.

If you would like a malware removal expert to give you free personal assistance, please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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