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It was stated that the free program would kill the problems but mine won't work without a registration key and wants 24. us dollars to do so.........


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I understood from the ad that this was supposed to be free ware. But after it found the malware on my computer it said i needed a registery key or i could not get rid of the problem and wanted my credit card information and 24 bucks. Yet the ad clearly said it would clean the infected files and scan for free. So what am I doing wrong?

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Malwarebytes' Anti-Malware WILL scan AND clean infected files for FREE. If the program is asking you for money it is NOT Malwarebytes' Anti-Malware. It is a 'rogue' rip-off program.

You can download the GENUINE Malwarebytes' Anti-Malware program from here:

http://download.cnet.com/Malwarebytes-Anti...&tag=button

malwarebytes.org has a team of experts who will give you FREE help to fix any malware problems on your system.

But we can only work on malware in the Malware Removal - HijackThis Logs forum, not in the general forums.

If you would like a malware removal expert to give you FREE personal assistance, please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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