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Unable to turn on real-time protection


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Error Code: [OpenEvent] Failed to perform desired action. Error Code: 2

Operating System: Windows 7 Home Premium 64-bit

RAM: 6 GB

CPU: Intel Core i7 Mobile

Computer Type: Notebook

Maker: HP

Computer was just recently bought so it's a clean install, or as clean as you are going to get when you buy a computer with Windows preloaded on it.

Malwarebytes' Anti-Malware 1.45

DB: 3983

IE: Internet Explorer 8.0.7600.16385

OS: Windows 6.1.7600

EX: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam

DB: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

U: Tom

W: C:\Windows

S: C:\Windows\system32

RD: C:

PF: C:\Program Files

PF: C:\Program Files (x86)

CF: C:\Program Files (x86)\Common Files

CF: C:\Program Files\Common Files

DAS: C:\Users

D: C:\Users\Default\Desktop

D: C:\Users\Public\Desktop

D: C:\Users\Tom\Desktop

D: C:\Windows\ServiceProfiles\LocalService\Desktop

D: C:\Windows\ServiceProfiles\NetworkService\Desktop

SM: C:\ProgramData\Microsoft\Windows\Start Menu

SM: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu

SM: C:\Users\Tom\AppData\Roaming\Microsoft\Windows\Start Menu

SM: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu

SM: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu

UR: C:\Users\ADMINI~1

UR: C:\Users\Default

UR: C:\Users\Public

UR: C:\Users\Tom

UR: C:\Windows\ServiceProfiles\LocalService

UR: C:\Windows\ServiceProfiles\NetworkService

UR: C:\Windows\system32\config\systemprofile

F: C:\Users\Default\Favorites

F: C:\Users\Public\Favorites

F: C:\Users\Tom\Favorites

F: C:\Windows\ServiceProfiles\LocalService\Favorites

F: C:\Windows\ServiceProfiles\NetworkService\Favorites

AD: C:\ProgramData

AD: C:\Users\Tom\AppData\Roaming

AD: C:\Users\Default\AppData\Roaming

AD: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming

AD: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming

AD: C:\Windows\system32\config\systemprofile\AppData\Roaming

QL: C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

QL: C:\Users\Tom\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

QL: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

QL: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

TF: C:\Users\ADMINI~1\AppData\Local\Temp

TF: C:\Users\Default\AppData\Local\Temp

TF: C:\Users\Tom\AppData\Local\Temp

TF: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp

TF: C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp

TF: C:\Windows\Temp

P: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

P: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

P: C:\Users\Tom\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

P: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

P: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

S: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

S: C:\Users\Tom\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

D: C:\Users\Default\Documents

D: C:\Users\Public\Documents

D: C:\Users\Tom\Documents

D: C:\Windows\ServiceProfiles\LocalService\Documents

D: C:\Windows\ServiceProfiles\NetworkService\Documents

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Hi -

From This Site Download PC DeCrapifier and run it - It cleans preinstalled junk that is not required (Many samples like A/V's etc) -

Then run this program to clean reinstall a new version of Malwarebytes -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You - :)

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