scheduled update and scan fail

[mbob]

on one out of the 3 registered computers the sceduled scan fails with error code 0 and the sceduled update fails with error code 12029. it updateds and scans when manually done, without a problem. always worked in the last version. only since the 1.4 version was installed.

[exile360]

Greetings mbob and welcome to Malwarebytes

Please try the following from an administrative user account to see if it corrects the issue:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Also make sure that if using a software firewall, that mbamservice.exe is allowed network access.

[mbob]

thanks i'll try it tonite and reply

[mbob]

tried it last nite and same thing, i get Scheduled update failed: WinHttpSendRequest failed with error code 12029. can update it manually without a problem, i just can't use the scheduled update ?

[mbob]

evidently it was a firewall issue. i found the windows firewall blocking mal i stopped it from being blocked and all is working again.

thanks for your help

[exile360]

Excellent, thanks very much for posting back and letting me know .

I'm glad you were able to figure out the cause of the problem. It's rare that the Windows Firewall interferes with a program's ability to update, but it does happen. Hopefully this will help other users with this problem as well.