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Proper use of Malwarebytes


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I somehow downloaded a rootkit and have been having problems since mid March. The good folks at PCHelp have been guiding me through this.

I have been using Malwarebytes as my active virus protection.

When the thing first hit me. 3/20

I couldn't update malwarebytes

I couldn't update the fixit virus patterns (Sunbelts VIPER) Enabled only when I needed to.

Unistall had been run on the Paratologic folder.

I ran Malware bytes and four Rogue.SysClean files were quarentined - all were found in the same restore point

after many fixes 4/5 I upgraded Malwearbyte to 1.45 with the new database and it found a Rootkit agent in the same restore point

The next day WORD and EXCEL would not open. The office folder was empty. Last night I read your "what do I do now" post. Kimsland pointed me to a thread in your forum. Since much of what was in there had been tried already I downloaded Avira. That found

C:\RECYCLER\S-1-5-21-854245398-1715567821-682003330-1004\Dc2\Fix-It\VSS5C4BF.000

[DETECTION] Is the TR/Crypt.XPACK.Gen Trojan

How does Malwarebytes differ from Aviara in finding bad files and protecting my computer?

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  • Root Admin

To verify and ensure your system is cleaned you should follow the advise below.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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To verify and ensure your system is cleaned you should follow the advise below.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank you. I am cleaned up enough to run the income tax software and I MUST do that. I will probably be back asking for more help.

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dolmanpete,

I'd be pretty concerned using a machine that may or may not be fully clean from this rootkit and who knows what else to return taxes and also do anything else that requires transmission/entering of sensitive data. Is there another machine that is known to be clean that you might be able to use?

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