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trojanDnsChanger


ricmitch
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Hello ricmitch, and welcome to the forums here at Malwarebytes.org :D

You have a nasty infection. Your router may also be infected. You may need to reset it entirely as well as the following.

Please read the following so that you may begin the cleaning process and if necessary, your helper will have you reset your router as well:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Also, when replying, please use the "ADD REPLY" button located at the bottom of the page, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you :)

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just looked at the router and it is set to use the bad dns settings

93.188.161.105

1.2.3.4

Hello ricmitch, and welcome to the forums here at Malwarebytes.org :D

You have a nasty infection. Your router may also be infected. You may need to reset it entirely as well as the following.

Please read the following so that you may begin the cleaning process and if necessary, your helper will have you reset your router as well:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Also, when replying, please use the "ADD REPLY" button located at the bottom of the page, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you :)

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OK I checked the router setting and changed the bad dns server entries to use opendns servers

ran malwarebytes cleaned everything - removed all

rebooted scanned with norton

checked the dhcpnameserver entry in the registry and they were clean

rebooted rechecked the router and the computer , all is well.

Thank you for your help with this!

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You're welcome :)

Glad you've seemed to have resolved your issue, ricmitch :)

I think it would be worth visiting the malware removal forum still though, just in case something is still lingering on your system.

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