Mbam error expanding variables (0,9)

exile360 · May 3, 2010

Hello aussie39 :lol:

Please do the following, I'm not asking that you change anything on your system, simply that you provide information as I have installed both 1.45 and 1.46 on several XP SP3 systems and I've yet to be able to replicate the issue being reported here:

Create an Autoruns Log:

Please download Sysinternals Autoruns from here and save it to your desktop.
- Note: If using Windows Vista or Windows 7 then you also need to do the following:
  1. Right-click on Autoruns.exe and select Properties
  2. Click on the Compatibility tab
  3. Under Privilege Level check the box next to Run this program as an administrator
  4. Click on Apply then click OK
[*]Double-click Autoruns.exe to run it.
[*]Once it starts, please press the Esc key on your keyboard.
[*]Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
[*]Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
[*]When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
[*]Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
[*]Attach the Autoruns.zip folder you just created to your next reply

Provide System Specifications:

Please download Speccy from here and save the installer to your desktop or another location where you can easily find it.
Double-click the file to begin installation and follow the onscreen steps to complete the installation and make sure that the checkbox next to Run Speccy is checked before you click on Finish at the end.
Once the program starts it will analyze your system, please be patient as it may take a few moments to complete.
Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot...
Save the file to your desktop and click Ok to confirm
Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder
Please attach the zip file you just created to your next post

Create a batch file:

Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):

@color 48
@echo off
set>"%userprofile%\desktop\Info.txt"
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /s>>"%userprofile%\desktop\Info.txt"
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /s>>"%userprofile%\desktop\Info.txt"
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /s>>"%userprofile%\desktop\Info.txt"
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders">>"%userprofile%\desktop\Info.txt"
net start>>"%userprofile%\desktop\Info.txt"
"%userprofile%\desktop\Info.txt"
del /f /q "%userprofile%\desktop\Info.txt"
del /f /q %0

Once you've done that click on File and select Save As...

In the Save dialogue box click on the drop down menu next to Save as type and select All Files
Name the file Check.bat (the .bat extension is very important)
Save the file to your desktop and double click it to run it.
Once it finishes it will open the file it created in notepad, please copy and paste the file's contents into your next reply.

Thanks :unsure:

aussie39 · May 3, 2010

Hello aussie39 :unsure:

Please do the following, I'm not asking that you change anything on your system, simply that you provide information as I have installed both 1.45 and 1.46 on several XP SP3 systems and I've yet to be able to replicate the issue being reported here:

Create an Autoruns Log:

Please download Sysinternals Autoruns from here and save it to your desktop.
- Note: If using Windows Vista or Windows 7 then you also need to do the following:
  1. Right-click on Autoruns.exe and select Properties
  2. Click on the Compatibility tab
  3. Under Privilege Level check the box next to Run this program as an administrator
  4. Click on Apply then click OK
[*]Double-click Autoruns.exe to run it.
[*]Once it starts, please press the Esc key on your keyboard.
[*]Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
[*]Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
[*]When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
[*]Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
[*]Attach the Autoruns.zip folder you just created to your next reply

Provide System Specifications:

Please download Speccy from here and save the installer to your desktop or another location where you can easily find it.
Double-click the file to begin installation and follow the onscreen steps to complete the installation and make sure that the checkbox next to Run Speccy is checked before you click on Finish at the end.
Once the program starts it will analyze your system, please be patient as it may take a few moments to complete.
Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot...
Save the file to your desktop and click Ok to confirm
Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder
Please attach the zip file you just created to your next post

Create a batch file:

[*]Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Administrator\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=DESKTOP
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Administrator
LOGONSERVER=\\DESKTOP
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Microsoft Network Monitor 3\;C:\Program Files\Universal Extractor;C:\Program Files\Universal Extractor\bin;C:\Program Files\Common Files\ArcSoft\Bin
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 9, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0209
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp
TMP=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp
USERDOMAIN=DESKTOP
USERNAME=Administrator
USERPROFILE=C:\Documents and Settings\Administrator
windir=C:\WINDOWS

! REG.EXE VERSION 3.0

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    AppData	REG_SZ	C:\Documents and Settings\Administrator\Application Data
    Cookies	REG_SZ	C:\Documents and Settings\Administrator\Cookies
    Desktop	REG_SZ	C:\Documents and Settings\Administrator\Desktop
    Favorites	REG_SZ	C:\Documents and Settings\Administrator\Favorites
    NetHood	REG_SZ	C:\Documents and Settings\Administrator\NetHood
    Personal	REG_SZ	C:\Documents and Settings\Administrator\My Documents
    PrintHood	REG_SZ	C:\Documents and Settings\Administrator\PrintHood
    Recent	REG_SZ	C:\Documents and Settings\Administrator\Recent
    SendTo	REG_SZ	C:\Documents and Settings\Administrator\SendTo
    Start Menu	REG_SZ	C:\Documents and Settings\Administrator\Start Menu
    Templates	REG_SZ	C:\Documents and Settings\Administrator\Templates
    Programs	REG_SZ	C:\Documents and Settings\Administrator\Start Menu\Programs
    Startup	REG_SZ	C:\Documents and Settings\Administrator\Start Menu\Programs\Startup
    Local Settings	REG_SZ	C:\Documents and Settings\Administrator\Local Settings
    Local AppData	REG_SZ	C:\Documents and Settings\Administrator\Local Settings\Application Data
    Cache	REG_SZ	C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files
    History	REG_SZ	C:\Documents and Settings\Administrator\Local Settings\History
    My Pictures	REG_SZ	C:\Documents and Settings\Administrator\My Documents\My Pictures
    Fonts	REG_SZ	C:\WINDOWS\Fonts
    My Music	REG_SZ	C:\Documents and Settings\Administrator\My Documents\My Music
    CD Burning	REG_SZ	C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\CD Burning
    My Video	REG_SZ	
    Administrative Tools	REG_SZ	C:\Documents and Settings\Administrator\Start Menu\Programs\Administrative Tools

! REG.EXE VERSION 3.0

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
    AppData	REG_EXPAND_SZ	%USERPROFILE%\Application Data
    Desktop	REG_EXPAND_SZ	%USERPROFILE%\Desktop
    Favorites	REG_EXPAND_SZ	%USERPROFILE%\Favorites
    NetHood	REG_EXPAND_SZ	%USERPROFILE%\NetHood
    Personal	REG_EXPAND_SZ	%USERPROFILE%\My Documents
    PrintHood	REG_EXPAND_SZ	%USERPROFILE%\PrintHood
    Programs	REG_EXPAND_SZ	%USERPROFILE%\Start Menu\Programs
    SendTo	REG_EXPAND_SZ	%USERPROFILE%\SendTo
    Start Menu	REG_EXPAND_SZ	%USERPROFILE%\Start Menu
    Startup	REG_EXPAND_SZ	%USERPROFILE%\Start Menu\Programs\Startup
    Templates	REG_EXPAND_SZ	%USERPROFILE%\Templates
    My Pictures	REG_EXPAND_SZ	%USERPROFILE%\My Documents\My Pictures
    Local Settings	REG_EXPAND_SZ	%USERPROFILE%\Local Settings
    Local AppData	REG_EXPAND_SZ	%USERPROFILE%\Local Settings\Application Data
    Cache	REG_EXPAND_SZ	%USERPROFILE%\Local Settings\Temporary Internet Files
    Cookies	REG_EXPAND_SZ	%USERPROFILE%\Cookies
    History	REG_EXPAND_SZ	%USERPROFILE%\Local Settings\History

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\New

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    Common AppData	REG_SZ	C:\Documents and Settings\All Users\Application Data
    Common Programs	REG_SZ	C:\Documents and Settings\All Users\Start Menu\Programs
    Common Documents	REG_SZ	C:\Documents and Settings\All Users\Documents
    Common Desktop	REG_SZ	C:\Documents and Settings\All Users\Desktop
    Common Start Menu	REG_SZ	C:\Documents and Settings\All Users\Start Menu
    CommonPictures	REG_SZ	C:\Documents and Settings\All Users\Documents\My Pictures
    CommonMusic	REG_SZ	C:\Documents and Settings\All Users\Documents\My Music
    CommonVideo	REG_SZ	C:\Documents and Settings\All Users\Documents\My Videos
    Common Favorites	REG_SZ	C:\Documents and Settings\All Users\Favorites
    Common Startup	REG_SZ	C:\Documents and Settings\All Users\Start Menu\Programs\Startup
    Common Templates	REG_SZ	C:\Documents and Settings\All Users\Templates
    Common Administrative Tools	REG_SZ	C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
    Common Desktop	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Desktop
    Common Start Menu	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Start Menu
    Common Programs	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Start Menu\Programs
    Common Startup	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Start Menu\Programs\Startup
    Common AppData	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Application Data
    Common Templates	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Templates
    Common Favorites	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Favorites
    Common Documents	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Documents
These Windows services are started:

   Application Layer Gateway Service
   Atheros Configuration Service
   Automatic Updates
   Background Intelligent Transfer Service
   COM+ Event System
   Computer Browser
   Cryptographic Services
   DCOM Server Process Launcher
   DHCP Client
   Distributed Link Tracking Client
   DNS Client
   Error Reporting Service
   Event Log
   Help and Support
   HID Input Service
   HTTP SSL
   IPSEC Services
   Java Quick Starter
   Logical Disk Manager
   Network Connections
   Network Location Awareness (NLA)
   Plug and Play
   Print Spooler
   Protected Storage
   Remote Access Connection Manager
   Remote Procedure Call (RPC)
   Secondary Logon
   Security Accounts Manager
   Security Center
   Server
   Shell Hardware Detection
   SSDP Discovery Service
   System Event Notification
   Task Scheduler
   TCP/IP NetBIOS Helper
   Telephony
   Terminal Services
   Themes
   User Profile Hive Cleanup
   WebClient
   Windows Audio
   Windows Firewall/Internet Connection Sharing (ICS)
   Windows Management Instrumentation
   Workstation

The command completed successfully.

AutoRuns.zip

DESKTOP.zip

loveless19 · May 4, 2010

i have to agree with aussie39

its not our system

theres something wrong with the programm :/

i have vista so it has nothing to do that he has a problem on xp!

and 1.44 works just fine but that doesnt help me either cuz without updates its not really good :/

and as you can see there are alot of people woh get the same errors !

and i dont think all those people did something worng with their system haha x)

noknojon · May 4, 2010

@ aussie39 -

Please use the ADD REPLY Tab at the bottom of the page when responding , otherwise it takes half a page to read your replies -

Thank You - :lol:

exile360 · May 4, 2010

I never said that anyone did anything wrong with their systems, but there's obviously something unique to these systems that is causing this, otherwise it would fail with the same error on everyones' systems. The problem likely is in the installer or the program itself, but without figuring out the common factor that's causing it on these Windows installations, there's no way to fix it.

metalogic · May 11, 2010

Seems we are getting the bump on this one folks. If you really need Malewarebytes that badly, then just reinstall your OS. Yeah, I know...a royal pain in the wazoo. But until they come up with a fix for this hack job, it seems to be the only thing that works. The guy that sabotaged Malwarebytes should be dragged through a gravel parking lot naked tied to the bumber of a car. That ought to teach him some manners!

JerryDee · May 16, 2010

I had to go back to v 1.44 for this error, and today I finally got around to updating to 1.46 using the normal update process. The update worked, and the new version works fine on my Vista machine.

exile360 · May 16, 2010

That's excellent news, thanks for reporting your success . You're the first I've seen who was able to correct this issue. Hopefully the method you discovered will also correct the issue for the others experiencing this problem.

BlackBear · May 17, 2010

Hi,

I tried JerryDee's solution even before he posted but still unable to get things up. After seeing him being successful, I went to try again but same result.

My XP Mode has no problem installing MBAM using 1.46.

And 1 of my Win7 32-bit system can install without any problem, while 3 of my Win7 32-bit system is facing problem:

1. One installed with Antivirus programs(AVG/MSE/Avira/AVAST/COMODO/Adaware) with all on-access disabled. (dual booted with the one that can work)

2. One is fully built workstation with Windows Firewall turned on - no security software installed. (dual boot with system #3)

3. One completed clean install. (dual boot with system #2)

What I did:

1. Ran through registry fixing with CCleaner and Auslogics + clearing all temporary files with CCleaner.

2. Used MBAM-Clean.exe too as mentioned in other posts.

3. Compatibility mode of the 1.46 to Windows XP (Service Pack 2 & 3), ran as administrator.

All the above result in the same error message.

Anyway this is just a post to share with what I've done to trying resolving the error. You all can try it, although it doesn't work on mine.

noknojon · May 17, 2010

Seems we are getting the bump on this one folks. If you really need Malewarebytes that badly, then just reinstall your OS. Yeah, I know...a royal pain in the wazoo. But until they come up with a fix for this hack job, it seems to be the only thing that works. The guy that sabotaged Malwarebytes should be dragged through a gravel parking lot naked tied to the bumber of a car. That ought to teach him some manners!

Hello metalogic -

As a long time user of Malwarebytes , so far I have Never encountered any of the problems you are listing -

Quite often you will find it is due to conflicting installed programs, or Un installed items that are required for your system to operate normally -

Reinstalling your O/S may be your preference but I still have my first install and have never wanted to reinstall my O/S -

There is Always a solution to these minor problems (even Kaspersky and other big named programs have dramas at times) -

As you may read from my signature I only use basic programs and none of these ever cause any problems -

This is not a 'Hack Job' program as millions of people (most users) Never have any problems -

It is still downloading at over half a million hits per week , and we only ever see a few dozen problems here - Most are either Infection or Operating System related , not program related problems - This program has saved many people from developing further problems -

I hope you solve your problems or , if not , then I wish you good luck with another program that works for you -

Thank you if you took the time to read this - And all the best for the future -

lisali · May 21, 2010

Hi,

Had the SAME problem on two different, CLEAN systems. Definitely something wrong with the latest version.

Tried all the fixes suggested, nothing worked. The ONLY solution for me was to:

-create a NEW user account with admin privileges

-log into that account, install MBAM application, run, update

-log back into your regular account - it should run fine now.

Good luck all!

noknojon · May 22, 2010

Hi lisali -

Please quote any error messages or start a new topic if the problem is in any way slightly altered from the Basic topic heading -

Then we can offer you more personal assistance -

Thank You -

loveless19 · May 27, 2010

deleted malwarebytes :/

i couldnt open some sites and it was caused by mbam >.<

noknojon · May 27, 2010

Hi loveless19 -

The only reason Malwarebytes will not allow access to some sites is if you have the paid version and the IP Blocking is active -

The free version can not block access to any sites at all - You must have another program blocking or you have an infection -

Thank You -

scrotie · June 11, 2010

I had this problem for ages on a virtual machine i use for testing software, until yesterday when i installed some stuff and then it worked. Unfortunately this morning i reverted to an old snapshot without thinking and now it doesn't work again. But, the systems that can't run mbam must be missing something really basic, like .net framework(s) or mfc libraries or something like that, from what i remember about what i installed. I might try and find out what solves the problem, if i can be bothered. I reckon there's about a 15% chance of me ever appearing on this forum again... :-)

jarry · July 1, 2010

I noticed today when I did a routine scan of my windows xp pro system in safemode I get this error. strange part is I get it only in safemode. When I run my normal user account it works fine.

When i goto open Malwarebytes in safe mode I get

MBAM_ERROR_EXPANDING_VARIABLES (0, 9)

and If I click ok then I get.

MBAM_ERROR_MISSING_FILE (3, 0 MBAMSWISSARMY.SYS)

the system cannon find the path specified.

hit ok again closed app.

I tried unisntalling, running the mbam cleaner and rebooting downloading a new copy and installing it. ran update and did a scan it came back clean but when i login to my admin account in safemode it will not run.

jarry · July 3, 2010

I'd like to point out that I tried installing a older version of Mbytes and it did work just fine under the main system admin account. yet once I updated it to the new version 1.46 it will not run under my system admin account. yet the program runs just fine under admin user account. the program runs just fine and updates. but it's just when i am in safe mode that I run into problems and like I said ONLY in the System Admin account. strange.

I did look and made sure that the following files on the system and are.

c:\windows\system32\drivers\mbam.sys

c:\windows\system32\drivers\mbamswissarmy.sys

Question did they change the program to not work in the safe mode anymore?

is someone looking into this and going to fix it?

Running Windows xp pro service pack 3,

exile360 · July 4, 2010

It should still run in Safe Mode. From your description it actually sounds like there could be a problem with the registry hive of the System account.

jarry · July 4, 2010

any recommendation other then reinstalling windows? I can superantispyware and it found nothing. I've ran a lot of scans and the systems clean and runs fine. everything seems normal.

exile360 · July 4, 2010

I'd need to get an export of the registry entries for Malwarebytes' Anti-Malware in the user account that Malwarebytes' is not working in. We can do this via Personal Messenger as I do not want your settings or ID and Key being exposed in public.

Please let me know if you wish to proceed or not, and if you do I'll PM you with instructions.

Yehia · August 1, 2010

SAME ERROR HERE !!

exile360 · August 1, 2010

Greetings Yehia

What version of Windows do you have on your computer (XP, 7 or Vista)? Please let me know and I'll provide step by step instructions that should correct the issue.

Thanks

AlanW · August 23, 2010

I have Windows 7 Ultimate and get the same error messages as above:

MBAM_ERROR_EXPANDING_VARIABLES (0, 9)

When I click on OK it downloads the updates but then goes to the :

MBAM_ERROR_MISSING_FILE (3, 0 MBAMSWISSARMY.SYS) error.

I have followed the instructions above, Uninstalled MBAM, rebooted, ran the cleanup tool, rebooted, reinstalled and absolutly no change.

Has anyone got an actual solution to this problem?

Thanks

Alan

Firefox · August 23, 2010

@ AlanW

you may try the instructions below see if it helps.....

MBAM_ERROR_EXPANDING_VARIABLES (0,9)

MBAM_ERROR_MISSING_FILE (3,0, mbamswissarmy.sys)

The system cannot find the path specified.

Here's a fix that exile360 made, it is universal for XP, Vista and Windows 7 and should fix the problem:

Note: If using Windows Vista or Windows 7 you MUST right-click on the file and select "Run as administrator".

Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):

@color 48
@echo off
if exist "%allusersprofile%\Microsoft\Windows\Start Menu" md "%allusersprofile%\Microsoft\Windows\Start Menu\Programs\Startup"
if not exist "%allusersprofile%\Microsoft\Windows\Start Menu" md "%allusersprofile%\Start Menu\Programs\Startup"
if exist "%appdata%\Microsoft\Windows\Start Menu" md "%appdata%\Microsoft\Windows\Start Menu\Programs\Startup"
if not exist "%appdata%\Microsoft\Windows\Start Menu" md "%userprofile%\Start Menu\Programs\Startup"
del /f /q %0

Once you've done that click on File and select Save As...
In the Save dialogue box click on the drop down menu next to Save as type and select All Files
Name the file Fix.bat (the .bat extension is very important)
Save the file to your desktop and double click it to run it if using Windows XP. If using Windows Vista or Windows 7 you MUST right-click on the file and select Run as administrator otherwise it will not work.
Once that's complete try running Malwarebytes' Anti-Malware again to see if it now works without error or not.

AlanW · August 24, 2010

@Firefox

Thanks for the help, that worked for me.

Alan

Mbam error expanding variables (0,9)

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