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Attempt to run or re-install MB results in BSOD


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OS: Windows XP sp3

I was having a problem with a rogue antivirus - Total Security.

I tried installing Malwarebytes, and it would install all components except the MBAM.exe. I tried the fix where you DL the executable under a random name, put it in the Malwarebytes folder, and it ran. I ran quickscan, it found a bunch of problems, clicked fix, rebooted.

I tried running it again and this time it went straight to a BSOD. Subsequently, every time I tried to reboot in safe mode, it hung on agp440.sys and went to a BSOD again.

Rebooted and this time start windows normally, it boots with no blue screen.

I tried uninstalling MB, then reinstall. Every time i try to reinstall, i get a blue screen. This happens even if I try the rename trick.

Maybe I'm getting paranoid, but it seems like this thing is learning.

Unfortunately, when I uninstalled MB i also deleted the logfile.

What next?

Thanks,

Rick

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  • 2 weeks later...

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this do following, please.

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

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Thanks.

I actually did a win xp reinstall. Clean slate, installed malwarebytes and avg. Running regular scans and virus database updates.

Any chance something could have survived? Should I do anything else to protect myself?

Thanks,

Rick

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this do following, please.

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

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Share on other sites

Hi Rick,

I actually did a win xp reinstall. Clean slate, installed malwarebytes and avg. Running regular scans and virus database updates.

Any chance something could have survived?

If there're no issues remaining then OS reinstall was probably enough.

Should I do anything else to protect myself?

Make sure you have a firewall installed too (unless you have hardware firewall, router with NAT enabled, in use).

For firewall I recommend either Online Armor Free or Comodo Firewall Pro (If you choose Comodo: Uncheck during installation Install Comodo SafeSurf.., Make Comodo my default search provider and Make Comodo Search my homepage and install firewall ONLY!).

Run Secunia vulnerability check here and fix its findings.

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Ok, thank you.

Yes I'm using a router, but I will check the settings and run the vulnerablility check as suggested.

Consider my issue resolved!

Thank you,

Rick

Hi Rick,

If there're no issues remaining then OS reinstall was probably enough.

Make sure you have a firewall installed too (unless you have hardware firewall, router with NAT enabled, in use).

For firewall I recommend either Online Armor Free or Comodo Firewall Pro (If you choose Comodo: Uncheck during installation Install Comodo SafeSurf.., Make Comodo my default search provider and Make Comodo Search my homepage and install firewall ONLY!).

Run Secunia vulnerability check here and fix its findings.

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