Cannot Update to 1.45 mbam.dll import error

[WaxusDeWeeval]

I have encountered this problem on my own computer as well as the computer of a friend.

After downloading the recent malwarebytes internal update towards version 1.45, we both recieved the error message that malwarebytes setup was unable to import the mbam.dll. (This message referring to part of the process of update installation which takes place after that download.)

I am not certain if the software was referring to the mbam.dll that the original installation directory contains, but it certainly was there to be imported.

Niether of us users have malwarebytes installed in a default directory (I.E. "Programs"). We both have Xp Home Sp3 with Comodo (CIS) and Avast anti-virus. I do not believe that any of these items appeared to be interferring with the uodate process in any visiable manner.

I attempted the update 2 times. I am thinking to go back, download the complete new program separately, and start from there. Unfortunately, I have this premonition that perhaps... the same thing will happen again.

What gives? What should we do?

Thanks. Great software! In spite of this temporary glitch.

[Swandog46]

I deleted your duplicate topic.

We fixed this issue about 6 hours ago -- both the integrated updater and a fresh download should work now. Please let us know if you continue to have problems.

[WaxusDeWeeval]

This is the eroor message which I was receiving...

"Runtime Error (at -1:0):

Cannot Import dll\USER\is-F8R8K.tmp\mbam.dll"

-=-=-=-= "USER" being my user name.

Like a dummy I tried installing the version I had downloaded before you made your 'fix' and guess what message I received. Duh!

I'll be back to let you know what happened after I downloaded your update.

Thank you.

[AdvancedSetup]

You can get the 1.45 download from here as well if you like: MBAM 1.45 from Fileforum

[WaxusDeWeeval]

You can get the 1.45 download from here as well if you like: MBAM 1.45 from Fileforum

Hello,

Downloaded from your link... Error message again:

"Runtime Error (at -1:0):

Cannot Import dll:C\USER\is-AMOME.tmp\mbam.dll"

But perhaps there is a culpable reason. I discovered that one of the systems which I was working on was not Home XP Sp3 but XP Pro and not.... Sp3. It is Sp1. Hmmm. Is that why I can't get this to work properly?

Sorry for the misinformation regarding the one system.

T-Y

[Swandog46]

WaxusDeWeeval, we are still looking into this. I don't have an answer to your question yet but I will get back to you when I do.

[caiinc]

WaxusDeWeeval, we are still looking into this. I don't have an answer to your question yet but I will get back to you when I do.

If it's alright for me to tag onto this thread; I am also getting the same message when doing a new mbam install onto a Win2000 pc. I will monitor WaxusDeweeval for a solution.

[caiinc]

If it's alright for me to tag onto this thread; I am also getting the same message when doing a new mbam install onto a Win2000 pc. I will monitor WaxusDeweeval for a solution.

Swandog46/WasusDeWeeval; i was able to use the link provided in Advanced Setups reply (MBAM 1.45 from Fileforum). I have downloaded/installed/updated/and currently running.

Thanks for the assist.

[Mr_Wizard]

Here is our workaround for the 900+ WIN2K pc's that are still in use within our county. I found v1.44 Free on a flash drive. Install that, let it do the upgrade, launch Malwarebytes and upgrade the DAT files to the latest. Works every time. I think the MBAM-SETUP.EXE at the mirror sites has a severe problem.

[AdvancedSetup]

@Mr_Wizard

You're reply to OLD topics that have already been addressed. At this time all of the major download sites should have the correct installer for version 1.45 - thank you.

[WaxusDeWeeval]

@Mr_Wizard

You're reply to OLD topics that have already been addressed. At this time all of the major download sites should have the correct installer for version 1.45 - thank you.

Appreciate your help. If I understand what is happening here, there is an issue with the installar or some other undetermined detail. I will follow if you continue to update this to see an outcome. On that one particular computer there has been no malwarebytes working installation since the last major change to the program. On the other computers, all is well now, and the program changes seem rather impressive to me. What a beautiful piece of programming work.

Thank You. Best of luck.

[Swandog46]

WaxusDeWeeval, we investigated this issue and cannot reproduce it. Are you sure you are using the most updated installer? Can you please compute the MD5 checksum of the installer (or a similar checksum) and post it here for us?

If you need a web-based MD5 calculator, I found one here:

http://www.webutils.pl/MD5_Calculator

[nintendo1889]

WaxusDeWeeval, we investigated this issue and cannot reproduce it. Are you sure you are using the most updated installer? Can you please compute the MD5 checksum of the installer (or a similar checksum) and post it here for us?

If you need a web-based MD5 calculator, I found one here:

http://www.webutils.pl/MD5_Calculator

I ran 1.44 from oldapps.com. When it attempts the update I get this problem as well.

running norton antivirus 2002 on this machine, but even with it disabled the error occurs.

also this system only has 256 MB of ram and a 600 mb pagefile, managed by windows, if those clues help.

I attached an export from sysinfo32

[nintendo1889]

WaxusDeWeeval, we investigated this issue and cannot reproduce it. Are you sure you are using the most updated installer? Can you please compute the MD5 checksum of the installer (or a similar checksum) and post it here for us?

If you need a web-based MD5 calculator, I found one here:

http://www.webutils.pl/MD5_Calculator

I ran 1.44 from oldapps.com. When it attempts the update I get this problem as well.

running norton antivirus 2002 on this machine, but even with it disabled the error occurs.

also this system only has 256 MB of ram and a 600 mb pagefile, managed by windows, if those clues help.

I attached an export from sysinfo32

sysinfo32.txt

[WaxusDeWeeval]

I ran 1.44 from oldapps.com. When it attempts the update I get this problem as well.

running norton antivirus 2002 on this machine, but even with it disabled the error occurs.

also this system only has 256 MB of ram and a 600 mb pagefile, managed by windows, if those clues help.

I attached an export from sysinfo32

Hi,

This is an old item but I wanted to acknowledge your reply and tell you where I finally went with this topic.

The computer which would not accept the update to the most recent format of Malwarebytes apparently contained a non-updated operating system (not Sp3.) I am now suspecting that this may be the reason for the failure of this system to work with the more recent versions of Malwarebytes. Of course confirmation of that may remain a detail that only the Malwarebytes experts should say. This is an assumption on my part, and I could be wrong.

As I did not want this computer to be without similar software the user installed "Spyware Terminator" which doesn't have a compatibility problem with older versions of Windows XP.

I have noticed over the past year that many other types of software have suddenly become incompatible with XP systems that were not updated to Sp3. Perhaps that is the way that things are going?

Anyway, thanks for your reply. and good luck.

[halhub]

I am also getting this error on a windows xp sp2 machine.. I can not even install sp3.

I tried 1.46.. no use either.

[noknojon]

Hello halhub ,Welcome to Malwarebytes.org

It sounds like you may have some infections preventing you from these updates - Even if you have a problem with Malwarebytes, this should not prevent other updates and connections to Microsoft updates for XP SP3 - Please read and follow the directions below -

As we don't work on Malware removal or diagnostics in the general forums, here are the first steps to cleaning any problem you may have -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the volunteer expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Even if you cannot complete all the steps listed, then still post a topic and describe your problem -

Thank You -

[darkatx]

I'm having the same problem too...I'm using a computer as a backup to my regular computer that recently suffered a power supply failure.

Updating on that one was no problem since it had service pack 2 and many of the later updates but my older computer 500 MHz and 256 with simple XP home is unable to install anything higher than 1.44

The program runs fine but all updates or installs to a higher version come back with a runtime error (at -01:0) cannot import .dll

I recently found an earlier issue with another installer for another propgram with the similar runtime error and it pointed to the packing of the DLL as the culprit.

Maybe minimum requirements should be updated to XP with service pack 2 or higher?

[AdvancedSetup]

Removal of any and all Malware and repair of the system so that Service Packs can install will probably be required. If you can't install other software then you're probably going to have trouble installing ours as well.

1. Seek assistance as posted above to have an Expert assist you in locating and removing Malware.

2. Once the system is clean if you're still having issues installing software or service packs in general then post in the PC Help forum to see if someone can assist you.

Thanks.