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Computer Not Working. Any Suggestions?????


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Good evening everyone. I am posting on here to see if anyone can assist me with a problem. I was recently recommended to download Malwarebytes to help clean up my computer. This was because I have been having problems with iTunes. Upon downloading and running Malwarebytes, my computer has been rendered essentially useless. I can

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  • Staff

Hi,

From the other thread, I see that your computer was severly infected if so many infections were found.

I will need the following info from your pc:

* The log from Malwarebytes where it found all these infections (The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM)

* A HijackThis log

* Download HijackThis from here:

http://free.antivirus.com/hijackthis/

HijackThis will open after install. Press the Scan button below.

This will start the scan and open a log.

You may need to transfer the logs to your working PC since you don't have internet connection on the "infected" pc.

Thanks.

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  • 4 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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