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Hi little Lucy,

Please see ISSUE 15 in Section A of the FAQ here:

http://forums.malwarebytes.org/index.php?showtopic=10138

The above solution may not work if you have an active malware infection.

If you would like expert help with malware removal,Please print out, read and follow the directions here:

http://www.malwarebytes.org/forums/index.php?showtopic=9573

Try to complete all the steps, but you can skip any steps you are unable to complete. Then post a NEW topic here:

http://www.malwarebytes.org/forums/index.php?showforum=7

If your computer is un-bootable and you cannot run any of the steps, just post a description of the problems you are having there.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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